Cancel trial subscription to Capture 21.

Michael Wolfe

• December 29, 2021 00:10

How do I delete or cancel subscription for trial version of Capture 21. I bought Capture 22 and loaded into the computer. I can't open either as prompt comes up saying it can't be open as there is another version running. Thank you for the help.

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  BeO

  • December 29, 2021 07:55
  • Edited

  

  Log in to your C1 account, there is a button "Manage licenses", and then a link "activation history" where you should be able to deactivate. If that helps your problem I don't know.

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  Permanently deleted user

  • December 30, 2021 03:15

  I don't know which operating system you are using but if you are on Windows, open the task manager and look down the list of running services for the Capture One instance that is running. Then right click on the running Capture One service and then left click on "End Task". That should do the trick. You can also just reboot your computer and that will stop the running C1 service as well. The same thing happens to me occasionally and this procedure correct the problem.

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