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"unable to delete files" while doing a catalog restore (v22)

Permanently deleted user

Hi,

Following the loss of modifications by Capture One (empty layers phenomenon. Note: "verify catalog" is useless, doesn't even test for 0 bytes files but that's another story), I've painfully manually copied all adjustments image per image from the bad catalog to a good backup one.
Now I'm trying to restore and I'm getting the error message "unable to delete files", please try again later and so on... (Windows 11).
Has it happened to any of you before?
I have:
- checked disk space of course
- checked rights on the catalogs folders, it's good
- I've obviously rebooted
- closed any application that might access the files
- verified both the good and the bad catalogs
- disabled the antivirus
- looked at every C1 log, nothing interesting found
- nothing neither in the Windows event viewer
- tried making another copy of the "good" catalog

Maybe I should just replace the files manually?

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Comments

6 comments

Date Votes
  • BeO
    Top Commenter

    Can you explain more about your bad catalog, and good backup catalog, and what and how you copied from where to whree, where do you have non-empty layers etc.?

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  • Permanently deleted user

    Sure but I don't think it's relevant, I've opened a case for this (https://support.captureone.com/hc/fr-fr/requests/127210) but no answer. It's the same as this one:

    https://support.captureone.com/hc/fr-fr/community/posts/4413533697937-Missing-layers?page=1#community_comment_4413535060241
    It seems that at some point between October 17th and November 1st the layers went bye bye. I first thought it was due to the upgrade but I went back to the older version and the problem was still there.

    So I opened the last good backup (from October 17th), added all the folders/photos I had created since then and then manually copy/paste adjustments from the current catalog to the backup catalog. Now that I'm done, I want the backup catalog to be the main catalog. Shouldn't be difficult normally...

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  • Permanently deleted user

    additional note: I wanted to try to restore using the Windows Safe Mode but Capture One can't start using the safe mode, which isn't too surprising

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  • BeO
    Top Commenter

    I hope you did this on a copy of the last good backup (from October 17th)?

    I can't help you with the error you face now but I wanted to understand the situation in order to propose something different, with less painful manual work, something like exporting good photos into a small catalog for transfer purpose and importing them into a good catalog, actually what Tim Oven did in the other thread.

     

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  • Permanently deleted user

    Thanks. I didn't quite understand how he did that to be honest.
    Yes, I do have a backup... of the backup

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  • BeO
    Top Commenter

    Good, better to keep the backup as it is and do experiments only on a copy of the catalog file and a copy of the sidecar folders (Adjustments, Cache etc)

    Ask him. But I think he created an album, put all new (good) images into it, then went to menu File>Export Images>Export as catalog, and then he imported this catalog into his backup catalog (File import).

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