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Capture One 22 not exporting

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18 comments

  • Greg Hammond

    Similar issue. C1 15.2 [on a Mac mini M1 running Monterey]  was exporting just fine up until a few hours ago. Now, it doesn't matter what process I use, what format, or what location. C1 either does nothing or occasionally pops up this error message:

    Description: There was an error during the processing of the output file.
    File: ~/Capture One Master Folder/San Francisco Mar 22/San Francisco Mar 22/Capture/IMG_3738.DNG
    Domain: com.captureone.captureone
    Code: 1
    I've confirmed C1 has complete disk access in my security settings.

     

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  • Greg Hammond

    Sorry to have missed the recommendation elsewhere to turn off Display & Processing Hardware Acceleration in the General preferences tab. This seems to have solved my problem.

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  • Catharina Pavitschitz

    Oh that's good to know!

    My problem persists unfortunately and C1 will only export when a certain harddrive is connected even though I am not exporting to that hard drive. I have deleted and reinstalled C1, done a software update and just now I tried to turn off Display & Processing Hardware Acceleration but nothing helps.

    If anyone has any other advice or tips and tricks I would highly appreciate it!

     

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  • Walter Hergt

    Catharina Pavitschitz how did this resolve for you? I am having the same issue. I am able to export to the new location but only when the prior hard drive is connected (even though that hard drive does not hold the images, the library, nor is it the export location).

     

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  • John Friend
    Top Commenter

    Walter Hergt - One idea is to look inside the Capture One preferences file and see if it has inadvertently saved that disconnected drive as some default for something.  On Windows, that would be a file named user.config which is located in C:/users/yourusername/AppData/Local/Capture_One/CaptureOne_StrongName_xxxxxxxxxxxxx/someVersionNumber/user.config.  It's an XML file so you can load it into any plain text editor to look in it or search in it.  The idea is to see if there are any references to the prior hard drive.  If you find one, then it's probably something that can be deleted (if done carefully).  Before editing that file, save a backup copy somewhere.

    On Mac, the leaf file structure is similar, but the root starts out differently so you'd have to find the user.config on Mac (where apps save their preferences).

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  • Walter Hergt

    John Friend Thanks for the suggestion. I've spent some time looking through the Mac system's folder hierarchy and cannot find a corresponding user.config file associated with C1.

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  • John Friend
    Top Commenter

    Walter Hergt - Look in ~/Library/Application Support/Capture_One which may be hidden by default so you may have to paste that into Go -> Go to Folder in the Finder to view it.

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  • Walter Hergt

    John Friend Yes, I was in there too. Did a search and went through the folders one by one. No mention of a user.config file in there that I could locate.

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  • John Friend
    Top Commenter

    Note, there is a Capture One folder and a Capture_One folder. You want the second one.

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  • Walter Rowe
    Moderator
    Top Commenter

    On macOS look in ~/Library/Preferences for com.captureone files.

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  • Walter Hergt

    John Friend Sorry, but I am not finding the second folder in that location even when pasting into the Go as you suggest. Only the Capture One folder shows up.

     

    Walter Rowe I do find references to the Teneré drive in two files in the Preferences folder as you suggest. 

    The first is as you see here: 

    The second is in the captureone16.plist file just below the first. Here's the section with the drive referenced opened in BBedit: 

    Can I safely edit these and save them back to their original location (i.e. replacing the original files)? What would the edits be? 

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  • Catharina Pavitschitz

    So my issue was that there were two ways to set the export location and one was set to a harddrive I was not connected to and that is what created the error as capture one was trying to export to a drive that wasn't there.

    I figured this out by clicking on the little arrow next to the sample path in the export location.

    Maybe this helps? I didn't have to edit anything in the code to fix the issue

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  • Walter Rowe
    Moderator
    Top Commenter

    Walter Hergt .. yes you can.

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  • Walter Hergt

    In the second example, would you suggest I delete lines 63-67?

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  • Walter Rowe
    Moderator
    Top Commenter

    I would try deleting 64-66 and keep the array tags.

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  • Walter Hergt

    Walter Rowe Thanks very much for continuing to follow up. That did the trick. I have not touched the other file since that was related to focus stacking on the drive correctly mentioned. 

    Catharina Pavitschitz Thanks for the suggestion. My solution was a bit more involved!

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  • Walter Rowe
    Moderator
    Top Commenter

    Glad to hear that. Can you please submit a support case with all these details and how you fixed it? Include your screenshots above and description. This really should not cause the app to crash or fail to start.

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  • Walter Hergt

    You bet!

     

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