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Layer Mask Error

Permanently deleted user

I am experiencing an error when copying/ applying a layer from one image to a set of images. After applying the new layer, the rest of the images' layer masks generate an error and Capture One empties the entire set of layer asks on every image. The layer remains, although the masks are gone. As this happened I received an error pop-up however I forgot to get a screenshot of it. Does anyone know how to view that error message again? 

Perhaps this has happened to someone else? Maybe you know of a fix? I've contacted support over a year ago with no resolve. I've reached out to C1 and again today. Any help would be greatly appreciated. 

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Date Votes
  • Permanently deleted user

    This bug continues to wreck havoc on my workflow and causing me several hours of fixing masks that I've previously made. I've found it is a result of copying layers and masks from one image to multiple images. It does not happen when applying to one image. This is a critical error and if any one from C1 reads these, I would greatly appreciate at least your acknowledgment of this bug. 

     

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  • SFA

    Have you already created a Support Case with the Capture One technical support team?

    https://support.captureone.com/hc/en-us/requests/new 

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  • Permanently deleted user

    I have, last year and again last week. I believe they are aware of the problem, but won't confirm so therefore no fix. 

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