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Capture one 22 failing to copy files to import destination

Alex M

Coming from CO21 on windows, now upgraded to CO22 on macos (16" m1 pro).

I'm going through all the importing procedures that work on windows (and even in co22 occasionally) but there are some cases where I end up with the error :

Description: Could not copy file to import destination. File was not imported.

File: /Volumes/SD3/DCIM/100MSDCF/_DSC6781.ARW

Reason: Unknown reason.

Domain: com.captureone.captureone.import

This only seems to occur when I'm attempting to import to a network drive. I use google drive file stream (with only the catalog set to 'available offline') and rclone for my raw photo storage. I can read and write to the rclone volume normally, but still get the same error.

I believe I have a workaround by manually copying the files over (I can eventually make it programatic) and then importing it into capture one from there, but I would prefer to do it all within CO22.

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Comments

8 comments

Date Votes
  • Ian Wilson
    Moderator
    • Edited
    Top Commenter

    Have you checked that Capture One has all the right permissions as required by Macs these days? Check this setting in System Preferences, perhaps?

    Ian

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  • Alex M

    I have granted both versions of Capture One full disk access like this

    I was under the assumption that this would solve that issue.

    0
  • Frank Larkin

    I am also having this problem and have been for 3 weeks.  Nothing new can be imported to my internal drive, and it will not read my files on an external drive.

    My permissions look exactly like the Ian Wilson posted.  

    Installing 15.2.1 made no difference.

    This dates back to the Mac update 12.3.1

    Frank

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  • Alex M
    • Edited

    So I tested the settings provided by Ian Wilson, still not functioning. And thus I'm starting to suspect that this isn't just a simple permissions issue. Before changing my settings I noticed that Capture One had at least managed to create all the directories that would've been necessary to import the directories, thus CO can write to my rclone mounted drive.

    Edit: Just told it to import a whole memory card which had both photos and video on it (in the wacky way that sony saves that stuff to it's memory cards) and capture one was able to import the mp4 files and the .jpg thumbnails, but not any of the .arw photos.

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  • Alex M

    I figured it out. Capture One seemingly can't import photos with a filename that start with an underscore.

    e.g. '_DSC1234.ARW' won't import, but 'DSC1234.ARW' will.

    3
  • Permanently deleted user

    Interesting discovery but this seems like a regression bug. I haven't had files starting with underscore in years but it definitively used to work.

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  • David Bitton

    @Alex M, I saw the problem. If you add a letter -- like 'A' -- to the beginning of the file naming box.

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  • FirstName LastName

    I also stumbled upon this issue. It started to happen recently and the bug sticks since then.

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