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files not exporting

David Desilva

Hours of editing and i am unable to export a single file.  tried all the prior recommendations.

 

 

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3 comments

Date Votes
  • David Desilva

    is there hourly consulting available to solve this problem?  I have 4 hours invested.

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  • OddS.

    > David Desilva: ...tried all the prior recommendations

    Really?

    For fellow users to spend their time on your problem, I think you should provide process and trouble details other than letting us know that you are "unable to export". The alternative is to submit a request to Capture One and wait for an answer.

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  • David Desilva

    found the problem.  Cylance security software was not allowing capture one to write to the hard drive.  Does any one know what Cylance settings would allow Capture one to work properly?

     

    Thanks,

     

    David

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