15.3.0: Import Dialog does not appear anymore while drag'n'drop

René Töpfer

• June 26, 2022 06:33
• Edited

If I want to import Sony RAW, the import dialog does not appear anymore if I drag'n'drop the RAW from Windows Explorer or different file managers like Speedcommander. This occurs only for a (brand)new (empty) catalogue. Existing catalogues of 15.3.0 which already contain images or converted catalogues of previous revisions of C1 work propperly with drag'n'drop.

If this is a bug, I am concerned about the review process within C1. Such an essential functionality shall be check before releasing each revision. In all of these years, I have never  seen such a worse revision of C1. So many new (!) bugs within a minor release do not increase my trust in the quality assurance and review processes within C1. And these are bugs which should be find out during a review and in a test environment.

To be hones: Currently I am thinking about to skip a possible upcoming v16.

P.S.: In this forum are many bugs mentioned. Where is the support? Why is there almost no response on these bugs? Sometimes it would be suffecient to leave a note "We are checking this and will come back with the results." but not writing anything... The impression is that nobody of C1 cares on these issues and this forum is just for an alibi.

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  OddS.

  • June 26, 2022 06:45

  > René Töpfer: ...Why is there almost no response on these bugs?
  

  This is a user forum, not a support forum. You address fellow users by posting here. Capture One could indeed be more clear about this fact. Submit a request (link at upper right on this page) if you want to address the support team.

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  René Töpfer

  • June 26, 2022 06:56
  • Edited

  I have no button or link for an officially request, see image. 

  

   

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  OddS.

  • June 26, 2022 07:14

  > René Töpfer: I have no button or link for an officially request, see image

  

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  René Töpfer

  • June 26, 2022 07:18

  OK, it seems that it is not available on mobile devices neither mobile nor desktop mode. I will re-check later when I am back in the office.

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  gb

  • June 26, 2022 08:24

  Even on a desktop screen the support link might not show unless the web browser window is very large.
  Pretty poor web quality control that this has been allowed to continue for so long.

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  Michael Kluth

  • June 27, 2022 16:27

  To create a ticket on these issue in order to put pressure on the topic at the Phase One support.

  https://support.captureone.com/hc/de/requests/new?ticket_form_id=5001426573597

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