Camera display turns black Canon EOS R5 live view - Camera unresponsive

Appie Busser

• June 29, 2022 13:52
• Edited

When opening live view in Capture One 22, the Canon R5 display and viewfinder display turns to black. I need to close the viewfinder panel and take a capture before the display turns back on. The focus and release button are also unresponsive. This has never been an issue before I upgraded to the latest version.

The camera is connected through USB-C cable.

Could this be a camera setting?

Many thanks.

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  Oskar Ekdahl

  • June 29, 2022 13:55
  • Edited

  I have the exakt same issue with my EOS R and haven't figured out what it is. I have tried to pull the card out but it didn't help. I tried shooting tethered with the Canon software and it worked fine so I have narrowed it down to Capture One.

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  Appie Busser

  • July 15, 2022 07:51

  I've tried reinstalling C1 22, resetting the camera, removing computer preferences. Nothing worked. The issue still remains.

  I even tried downgrading to C1 20, but the problem remains.

  Did you find any solution yet, Oskar?

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  Oskar Ekdahl

  • July 15, 2022 08:04

  No i haven't figured it out yet. 

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  Appie Busser

  • August 25, 2022 07:39

  Just updated to the latest version 22 (15.3.2) MAC and the issue is gone for me.

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  Mark Dawson

  • February 14, 2024 18:52

  In the R5 camera settings>screen 7> Expo. Simulation> During will fix the problem.

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