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C1 doesnt open

FirstName LastName

Few days ago it was fine, today I cant open C1. 

Im on windows 10

Fresh install of c1 in a new location doesn't help
Restarting pc doesn't help

How can I fix it? 

0

Comments

14 comments

Date Votes
  • RobiWan

    Hi,

     

    show in C1 Logfiles and/ or Windows Event viewer (Application)

    C1 Logs are located at c:\users\LoginName\APpdata\Local\CaptureOne\Logs

     

    0
  • FirstName LastName

    Thanks Robert! 

    2022-07-14 12:46:26.662 (    171c) | ############################## CaptureCore Log File Started ##############################
    2022-07-14 12:46:26.677 (    171c) | Platform::Thread - Creating thread Event dispatcher thread
    2022-07-14 12:46:26.677 (    24b4) | Thread Event dispatcher thread starting up
    2022-07-14 12:46:26.677 (    171c) | Initializing Copy Stand Providers
    2022-07-14 12:46:26.677 (    171c) | Initializing CPS Provider
    2022-07-14 12:46:26.677 (    171c) | Platform::Thread - Creating thread Device refresh
    2022-07-14 12:46:26.677 (    171c) | Platform::Thread - Creating thread USB device refresh
    2022-07-14 12:46:26.677 (    171c) | Platform::Thread - Creating thread USB device monitor
    2022-07-14 12:46:26.677 (     920) | Thread Device refresh starting up
    2022-07-14 12:46:26.677 (     5a4) | Thread USB device refresh starting up
    2022-07-14 12:46:26.677 (    1304) | Thread USB device monitor starting up
    2022-07-14 12:46:26.693 (    171c) | Platform::Thread - Creating thread Event dispatcher thread
    2022-07-14 12:46:26.693 (     a38) | Thread Event dispatcher thread starting up
    2022-07-14 12:46:26.693 (    171c) | Enabling PTP (Canon) provider
    2022-07-14 12:46:26.693 (    171c) | Enabling PTP (Nikon) provider
    2022-07-14 12:46:26.693 (    171c) | Enabling Mamiya support
    2022-07-14 12:46:26.693 (    171c) | Enabling PTP (Sony) provider
    2022-07-14 12:46:26.693 (    171c) | Enabling PTP (FUJIFILM) provider
    2022-07-14 12:46:26.693 (    171c) | Enabling PTP (Leica) provider
    2022-07-14 12:46:26.693 (    171c) | Initializing Capture Providers
    2022-07-14 12:46:26.693 (5916 ) | ZeroConig is not able to discover anything because: The system has no Bonjour implementation
    2022-07-14 12:46:26.693 (    171c) | Initializing IQP Provider
    2022-07-14 12:46:26.693 (5916 ) | Zero Configuration Service Monitor is stopping
    2022-07-14 12:46:26.693 (5916 ) | Zero Configuration Service Monitor has stopped
    2022-07-14 12:46:26.693 (14376) | Thread 14376 (0x3828) started [USB device refresh]
    2022-07-14 12:46:26.693 (5916 ) | Zero Configuration Service Monitor is starting
    2022-07-14 12:46:26.693 (5916 ) | Zero Configuration Service Monitor is stopping
    2022-07-14 12:46:26.693 (5916 ) | Zero Configuration Service Monitor has stopped
    2022-07-14 12:46:26.693 (5916 ) | Zero Configuration Service Monitor is running
    2022-07-14 12:46:26.693 (    171c) | Initializing PTP Provider
    2022-07-14 12:46:26.693 (    171c) | Platform::Thread - Creating thread Device refresh
    2022-07-14 12:46:26.693 (11368) | Thread 11368 (0x2c68) started [USB device monitor]
    2022-07-14 12:46:26.693 (    171c) | Platform::Thread - Creating thread Device change listener
    2022-07-14 12:46:26.693 (3136 ) | Thread 3136 (0xc40) started [Device refresh]
    2022-07-14 12:46:26.693 (    3608) | Thread Device refresh starting up
    2022-07-14 12:46:26.693 (    3040) | Thread Device change listener starting up
    2022-07-14 12:46:26.709 (    171c) | Platform::Thread - Creating thread Event dispatcher thread
    2022-07-14 12:46:26.709 (    3708) | Thread Event dispatcher thread starting up
    2022-07-14 12:46:26.709 (    171c) | Platform::Thread - Creating thread Event dispatcher thread
    2022-07-14 12:46:26.709 (    305c) | Thread Event dispatcher thread starting up
    2022-07-14 12:46:26.709 (5916 ) | IQP - setting static IP configuration
    2022-07-14 12:49:01.633 (    3608) | Error: (1#2147943395) Windows error: The I/O operation has been aborted because of either a thread exit or an application request.  - IPortableDeviceCapabilities::GetSupportedCommands()
    2022-07-14 16:14:39.427 (    3888) | Platform::Thread - Thread Event dispatcher thread is stopping (10000)
    2022-07-14 16:14:39.427 (    3708) | Thread Event dispatcher thread finishing
    2022-07-14 16:14:39.427 (    3888) | Platform::Thread - Thread Event dispatcher thread is stopping (4294967295)
    2022-07-14 16:14:39.427 (    3888) | Platform::Thread - Thread Event dispatcher thread is joining (4294967295)
    2022-07-14 16:14:39.428 (    3888) | Platform::Thread - Thread Event dispatcher thread is stopping (10000)
    2022-07-14 16:14:39.428 (    305c) | Thread Event dispatcher thread finishing
    2022-07-14 16:14:39.428 (    3888) | Platform::Thread - Thread Event dispatcher thread is stopping (4294967295)
    2022-07-14 16:14:39.428 (    3888) | Platform::Thread - Thread Event dispatcher thread is joining (4294967295)
    2022-07-14 16:14:39.428 (    3888) | Platform::Thread - Thread Event dispatcher thread is stopping (10000)
    2022-07-14 16:14:39.428 (    24b4) | Thread Event dispatcher thread finishing
    2022-07-14 16:14:39.428 (    3888) | Platform::Thread - Thread Event dispatcher thread is stopping (4294967295)
    2022-07-14 16:14:39.428 (    3888) | Platform::Thread - Thread Event dispatcher thread is joining (4294967295)
    2022-07-14 16:14:39.429 (    3888) | TERMINATING CaptureCore
    2022-07-14 16:14:39.429 (    3888) | Terminating IQP Provider
    2022-07-14 16:14:39.429 (11368) | Thread 11368 (0x2c68) exited [USB device monitor]
    2022-07-14 16:14:39.429 (14376) | Thread 14376 (0x3828) exited [USB device refresh]
    2022-07-14 16:14:39.429 (14472) | Zero Configuration Service Monitor is stopping
    2022-07-14 16:14:39.429 (3136 ) | Thread 3136 (0xc40) exited [Device refresh]
    2022-07-14 16:14:39.429 (14472) | Zero Configuration Service Monitor has stopped
    2022-07-14 16:14:39.429 (    3888) | IQP Provider - Terminated
    2022-07-14 16:14:39.429 (    3888) | Terminating PTP Provider
    2022-07-14 16:14:39.429 (    3888) | Platform::Thread - Thread Device change listener is stopping (10000)
    2022-07-14 16:14:39.430 (    3040) | Thread Device change listener finishing
    2022-07-14 16:14:39.430 (    3888) | Platform::Thread - Thread Device change listener is stopping (4294967295)
    2022-07-14 16:14:39.430 (    3888) | Platform::Thread - Thread Device change listener is joining (4294967295)
    2022-07-14 16:14:39.430 (    3888) | Platform::Thread - Thread Device refresh is stopping (10000)
    2022-07-14 16:14:39.430 (    3608) | Thread Device refresh finishing
    2022-07-14 16:14:39.430 (    3888) | Platform::Thread - Thread Device refresh is stopping (4294967295)
    2022-07-14 16:14:39.430 (    3888) | Platform::Thread - Thread Device refresh is joining (4294967295)
    2022-07-14 16:14:39.431 (    3888) | PTP Provider - Terminated
    2022-07-14 16:14:39.431 (    3888) | Terminating CPS Provider
    2022-07-14 16:14:39.431 (    3888) | Platform::Thread - Thread USB device monitor is stopping (10000)
    2022-07-14 16:14:39.431 (    1304) | Thread USB device monitor finishing
    2022-07-14 16:14:39.431 (    3888) | Platform::Thread - Thread USB device monitor is stopping (4294967295)
    2022-07-14 16:14:39.431 (    3888) | Platform::Thread - Thread USB device monitor is joining (4294967295)
    2022-07-14 16:14:39.431 (    3888) | Platform::Thread - Thread USB device refresh is stopping (10000)
    2022-07-14 16:14:39.431 (     5a4) | Thread USB device refresh finishing
    2022-07-14 16:14:39.431 (    3888) | Platform::Thread - Thread USB device refresh is stopping (4294967295)
    2022-07-14 16:14:39.431 (    3888) | Platform::Thread - Thread USB device refresh is joining (4294967295)
    2022-07-14 16:14:39.431 (    3888) | Platform::Thread - Thread Device refresh is stopping (10000)
    2022-07-14 16:14:39.431 (     920) | Thread Device refresh finishing
    2022-07-14 16:14:39.432 (    3888) | Platform::Thread - Thread Device refresh is stopping (4294967295)
    2022-07-14 16:14:39.432 (    3888) | Platform::Thread - Thread Device refresh is joining (4294967295)
    2022-07-14 16:14:39.432 (    3888) | Platform::Thread - Thread Event dispatcher thread is stopping (10000)
    2022-07-14 16:14:39.432 (     a38) | Thread Event dispatcher thread finishing
    2022-07-14 16:14:39.432 (    3888) | Platform::Thread - Thread Event dispatcher thread is stopping (4294967295)
    2022-07-14 16:14:39.432 (    3888) | Platform::Thread - Thread Event dispatcher thread is joining (4294967295)
    2022-07-14 16:14:39.432 (    3888) | CPS Provider - Terminated
    2022-07-14 16:14:39.432 (    3888) | Error: CaptureCore object leak detected. 10 objects not released.
    2022-07-14 16:14:39.432 (    3888) | Leaked objects with external references:
    2022-07-14 16:14:39.432 (    3888) | class CaptureOne::CaptureCore::Internal::BaseCaptureProviderList (1)
    2022-07-14 16:14:39.432 (    3888) | class CaptureOne::CaptureCore::Internal::CaptureCore (3)
    2022-07-14 16:14:39.432 (    3888) | class CaptureOne::CaptureCore::Internal::CopyStandCapture::CopyStandProvider (1)
    2022-07-14 16:14:39.432 (    3888) | class CaptureOne::CaptureCore::Internal::IQPCapture::CaptureProvider (2)
    2022-07-14 16:14:39.432 (    3888) | class CaptureOne::CaptureCore::Internal::PTPCapture::CaptureProvider (2)
    2022-07-14 16:14:39.432 (    3888) | ------ CaptureCore terminated ------
    2022-07-14 16:14:40.087 (     454) | Terminating PTP Provider
    2022-07-14 16:14:40.087 (     454) | Terminating IQP Provider
    2022-07-14 16:14:40.087 (1108 ) | Zero Configuration Service Monitor is stopping
    2022-07-14 16:14:40.087 (1108 ) | Zero Configuration Service Monitor has stopped
    2022-07-14 16:14:40.087 (1108 ) | Zero Configuration Service Monitor is stopping
    2022-07-14 16:14:40.087 (1108 ) | Zero Configuration Service Monitor has stopped
    2022-07-14 16:14:40.087 (1108 ) | Zero Configuration Service Monitor is stopping
    2022-07-14 16:14:40.087 (1108 ) | Zero Configuration Service Monitor has stopped
    2022-07-14 16:14:40.088 (     454) | Terminating CPS Provider
    2022-07-14 16:48:55.724 (    2450) | ############################## CaptureCore Log File Started ##############################
    2022-07-14 16:48:55.729 (    2450) | Platform::Thread - Creating thread Event dispatcher thread
    2022-07-14 16:48:55.729 (    2094) | Thread Event dispatcher thread starting up
    2022-07-14 16:48:55.733 (    2450) | Initializing Copy Stand Providers
    2022-07-14 16:48:55.735 (    2450) | Initializing CPS Provider
    2022-07-14 16:48:55.735 (    2450) | Platform::Thread - Creating thread Device refresh
    2022-07-14 16:48:55.735 (    2450) | Platform::Thread - Creating thread USB device refresh
    2022-07-14 16:48:55.735 (    2450) | Platform::Thread - Creating thread USB device monitor
    2022-07-14 16:48:55.735 (     718) | Thread Device refresh starting up
    2022-07-14 16:48:55.736 (     c38) | Thread USB device refresh starting up
    2022-07-14 16:48:55.736 (    46f8) | Thread USB device monitor starting up
    2022-07-14 16:48:55.746 (    2450) | Platform::Thread - Creating thread Event dispatcher thread
    2022-07-14 16:48:55.746 (    117c) | Thread Event dispatcher thread starting up
    2022-07-14 16:48:55.749 (    2450) | Enabling PTP (Canon) provider
    2022-07-14 16:48:55.749 (    2450) | Enabling PTP (Nikon) provider
    2022-07-14 16:48:55.749 (    2450) | Enabling Mamiya support
    2022-07-14 16:48:55.749 (    2450) | Enabling PTP (Sony) provider
    2022-07-14 16:48:55.749 (    2450) | Enabling PTP (FUJIFILM) provider
    2022-07-14 16:48:55.749 (    2450) | Enabling PTP (Leica) provider
    2022-07-14 16:48:55.749 (    2450) | Initializing Capture Providers
    2022-07-14 16:48:55.750 (9296 ) | ZeroConig is not able to discover anything because: The system has no Bonjour implementation
    2022-07-14 16:48:55.751 (    2450) | Initializing IQP Provider
    2022-07-14 16:48:55.751 (9296 ) | Zero Configuration Service Monitor is stopping
    2022-07-14 16:48:55.751 (9296 ) | Zero Configuration Service Monitor has stopped
    2022-07-14 16:48:55.751 (13764) | Thread 13764 (0x35c4) started [USB device refresh]
    2022-07-14 16:48:55.751 (9296 ) | Zero Configuration Service Monitor is starting
    2022-07-14 16:48:55.751 (9296 ) | Zero Configuration Service Monitor is stopping
    2022-07-14 16:48:55.751 (9296 ) | Zero Configuration Service Monitor has stopped
    2022-07-14 16:48:55.751 (15116) | Thread 15116 (0x3b0c) started [USB device monitor]
    2022-07-14 16:48:55.751 (9296 ) | Zero Configuration Service Monitor is running
    2022-07-14 16:48:55.752 (10280) | Thread 10280 (0x2828) started [Device refresh]
    2022-07-14 16:48:55.752 (    2450) | Initializing PTP Provider
    2022-07-14 16:48:55.752 (    2450) | Platform::Thread - Creating thread Device refresh
    2022-07-14 16:48:55.752 (    2450) | Platform::Thread - Creating thread Device change listener
    2022-07-14 16:48:55.752 (    3e34) | Thread Device refresh starting up
    2022-07-14 16:48:55.752 (    344c) | Thread Device change listener starting up
    2022-07-14 16:48:55.756 (    2450) | Platform::Thread - Creating thread Event dispatcher thread
    2022-07-14 16:48:55.756 (    4480) | Thread Event dispatcher thread starting up
    2022-07-14 16:48:55.757 (    2450) | Platform::Thread - Creating thread Event dispatcher thread
    2022-07-14 16:48:55.757 (    43d8) | Thread Event dispatcher thread starting up
    2022-07-14 16:48:55.767 (9296 ) | IQP - setting static IP configuration
    2022-07-14 21:58:18.875 (    20e0) | Platform::Thread - Thread Event dispatcher thread is stopping (10000)
    2022-07-14 21:58:18.875 (    4480) | Thread Event dispatcher thread finishing
    2022-07-14 21:58:18.875 (    20e0) | Platform::Thread - Thread Event dispatcher thread is stopping (4294967295)
    2022-07-14 21:58:18.875 (    20e0) | Platform::Thread - Thread Event dispatcher thread is joining (4294967295)
    2022-07-14 21:58:18.876 (    20e0) | Platform::Thread - Thread Event dispatcher thread is stopping (10000)
    2022-07-14 21:58:18.876 (    43d8) | Thread Event dispatcher thread finishing
    2022-07-14 21:58:18.876 (    20e0) | Platform::Thread - Thread Event dispatcher thread is stopping (4294967295)
    2022-07-14 21:58:18.876 (    20e0) | Platform::Thread - Thread Event dispatcher thread is joining (4294967295)
    2022-07-14 21:58:18.877 (    20e0) | Platform::Thread - Thread Event dispatcher thread is stopping (10000)
    2022-07-14 21:58:18.877 (    2094) | Thread Event dispatcher thread finishing
    2022-07-14 21:58:18.877 (    20e0) | Platform::Thread - Thread Event dispatcher thread is stopping (4294967295)
    2022-07-14 21:58:18.877 (    20e0) | Platform::Thread - Thread Event dispatcher thread is joining (4294967295)
    2022-07-14 21:58:18.878 (    20e0) | TERMINATING CaptureCore
    2022-07-14 21:58:18.878 (    20e0) | Terminating IQP Provider
    2022-07-14 21:58:18.879 (15116) | Thread 15116 (0x3b0c) exited [USB device monitor]
    2022-07-14 21:58:18.879 (13764) | Thread 13764 (0x35c4) exited [USB device refresh]
    2022-07-14 21:58:18.879 (8416 ) | Zero Configuration Service Monitor is stopping
    2022-07-14 21:58:18.879 (10280) | Thread 10280 (0x2828) exited [Device refresh]
    2022-07-14 21:58:18.879 (8416 ) | Zero Configuration Service Monitor has stopped
    2022-07-14 21:58:18.880 (    20e0) | IQP Provider - Terminated
    2022-07-14 21:58:18.880 (    20e0) | Terminating PTP Provider
    2022-07-14 21:58:18.880 (    20e0) | Platform::Thread - Thread Device change listener is stopping (10000)
    2022-07-14 21:58:18.880 (    344c) | Thread Device change listener finishing
    2022-07-14 21:58:18.880 (    20e0) | Platform::Thread - Thread Device change listener is stopping (4294967295)
    2022-07-14 21:58:18.880 (    20e0) | Platform::Thread - Thread Device change listener is joining (4294967295)
    2022-07-14 21:58:18.880 (    20e0) | Platform::Thread - Thread Device refresh is stopping (10000)
    2022-07-14 21:58:18.880 (    3e34) | Thread Device refresh finishing
    2022-07-14 21:58:18.880 (    20e0) | Platform::Thread - Thread Device refresh is stopping (4294967295)
    2022-07-14 21:58:18.880 (    20e0) | Platform::Thread - Thread Device refresh is joining (4294967295)
    2022-07-14 21:58:18.880 (    20e0) | PTP Provider - Terminated
    2022-07-14 21:58:18.880 (    20e0) | Terminating CPS Provider
    2022-07-14 21:58:18.880 (    20e0) | Platform::Thread - Thread USB device monitor is stopping (10000)
    2022-07-14 21:58:18.881 (    46f8) | Thread USB device monitor finishing
    2022-07-14 21:58:18.881 (    20e0) | Platform::Thread - Thread USB device monitor is stopping (4294967295)
    2022-07-14 21:58:18.881 (    20e0) | Platform::Thread - Thread USB device monitor is joining (4294967295)
    2022-07-14 21:58:18.881 (    20e0) | Platform::Thread - Thread USB device refresh is stopping (10000)
    2022-07-14 21:58:18.881 (     c38) | Thread USB device refresh finishing
    2022-07-14 21:58:18.881 (    20e0) | Platform::Thread - Thread USB device refresh is stopping (4294967295)
    2022-07-14 21:58:18.881 (    20e0) | Platform::Thread - Thread USB device refresh is joining (4294967295)
    2022-07-14 21:58:18.881 (    20e0) | Platform::Thread - Thread Device refresh is stopping (10000)
    2022-07-14 21:58:18.881 (     718) | Thread Device refresh finishing
    2022-07-14 21:58:18.881 (    20e0) | Platform::Thread - Thread Device refresh is stopping (4294967295)
    2022-07-14 21:58:18.881 (    20e0) | Platform::Thread - Thread Device refresh is joining (4294967295)
    2022-07-14 21:58:18.881 (    20e0) | Platform::Thread - Thread Event dispatcher thread is stopping (10000)
    2022-07-14 21:58:18.881 (    117c) | Thread Event dispatcher thread finishing
    2022-07-14 21:58:18.881 (    20e0) | Platform::Thread - Thread Event dispatcher thread is stopping (4294967295)
    2022-07-14 21:58:18.881 (    20e0) | Platform::Thread - Thread Event dispatcher thread is joining (4294967295)
    2022-07-14 21:58:18.881 (    20e0) | CPS Provider - Terminated
    2022-07-14 21:58:18.881 (    20e0) | Error: CaptureCore object leak detected. 10 objects not released.
    2022-07-14 21:58:18.881 (    20e0) | Leaked objects with external references:
    2022-07-14 21:58:18.882 (    20e0) | class CaptureOne::CaptureCore::Internal::CopyStandCapture::CopyStandProvider (1)
    2022-07-14 21:58:18.882 (    20e0) | class CaptureOne::CaptureCore::Internal::IQPCapture::CaptureProvider (2)
    2022-07-14 21:58:18.882 (    20e0) | class CaptureOne::CaptureCore::Internal::PTPCapture::CaptureProvider (2)
    2022-07-14 21:58:18.882 (    20e0) | class CaptureOne::CaptureCore::Internal::BaseCaptureProviderList (1)
    2022-07-14 21:58:18.882 (    20e0) | class CaptureOne::CaptureCore::Internal::CaptureCore (3)
    2022-07-14 21:58:18.882 (    20e0) | ------ CaptureCore terminated ------
    2022-07-14 21:58:29.594 (    3b9c) | Terminating PTP Provider
    2022-07-14 21:58:29.594 (    3b9c) | Terminating IQP Provider
    2022-07-14 21:58:29.594 (15260) | Zero Configuration Service Monitor is stopping
    2022-07-14 21:58:29.594 (15260) | Zero Configuration Service Monitor has stopped
    2022-07-14 21:58:29.594 (15260) | Zero Configuration Service Monitor is stopping
    2022-07-14 21:58:29.594 (15260) | Zero Configuration Service Monitor has stopped
    2022-07-14 21:58:29.594 (15260) | Zero Configuration Service Monitor is stopping
    2022-07-14 21:58:29.594 (15260) | Zero Configuration Service Monitor has stopped
    2022-07-14 21:58:29.594 (    3b9c) | Terminating CPS Provider

    0
  • Barry Sachais

    A similar problem... started about 10 days ago...using Win 10

    1. Capture One stays open

    2. I move on to do other things unrelated to Capture One for several hours  

    3. I go back to Capture One and it opens without a problem

    However, if I minimize Capture One so it is in the Task Bar and then try to open it, well, it doesn't open. I have to "end task' in the Task Manager and reopen Capture One. This was not an issue before the latest update. I don't know if it's a Windows or Capture One issue.

     

    0
  • FirstName LastName

    Here's a video https://youtu.be/Ygbw39-N1ps

    0
  • RobiWan

    Hi,

    from your logfile - I think your preferences file is corrupt.

    Goto c:\users\LoginName\APptData\Local\Capture_One\CaptureOne.exe_StrongName_ManyCharacters\Last VersionNumber\
    You find here file named user_config. Rename this file and try to start again

     

     

    0
  • FirstName LastName

    It did nothing, new file wasn't created ... 

    I have tried other folder and C1 created new file there but still is crashing.

    1
  • RobiWan

    What do you mean with "other folder " 

    Do you have more than one version installed?

     

    0
  • FirstName LastName

    not exe, the other one. Yes, I have few of them installed.

    0
  • RobiWan

    OK by more than one version - I have no idea if and how it should work.

     

     

    0
  • FirstName LastName

    I have installed 20, 21 and 22, it newer was an issue. Thanks for trying to help! 

    0
  • Phil Wahlbrink
    • Edited

    Similar problem for me as well. Over the last week or so when I click on the shortcut to open C1 has a 50/50 chance of opening. A reboot of the computer seemed to help. Then today, I can't get it to go beyond the splash screen. I've uninstalled and reinstalled C1 with the same results.

    0
  • FirstName LastName

    Did you have any luck with the support? They just ignore my emails ... 

    -1
  • Phil Wahlbrink

    I haven't submitted anything yet. 

     

    0
  • FirstName LastName

    consider doing it so they know something weird is happening. 

    0

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