Keeps asking to activate

Ched

• July 14, 2022 20:36

then when I try to do the login I either get an error message - or activation complete - then an "error has occured, please try again later" popup.

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  Ched

  • July 14, 2022 20:40

  I also get "unable to communicate with server" error when I go to "Help-liscense"

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  Michael Kluth

  • July 15, 2022 20:52

  Firewall? 

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  Ched

  • July 15, 2022 22:14

  no - even tried turning Kaspersky completely off - still getting that 30 day notice when I start the program.

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  Keith R

  • July 16, 2022 19:29

  

  And this is on a Windows machine?

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  Ched

  • July 16, 2022 19:41

  Yes - Windows 10

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  Ched

  • July 16, 2022 19:42

  and unable to find a phone number or email to the company

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  Michael Kluth

  • July 16, 2022 20:29
  • Edited

  I suggest creating a support ticket. They are normally providing quick help. 

  https://support.captureone.com/hc/en-us/requests/new

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  Ched

  • July 16, 2022 21:04

  will try to figure out how this screen capture works - thank you for at least giving me somewhere to start.

   

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  Keith R

  • July 22, 2022 22:38
  • Edited

  

  Yes - Windows 10

  Thanks - just asking because this is a common MAC problem (common enough to warrant a FAQ entry), but not so much with Windows:

  https://support.captureone.com/hc/en-us/articles/360002414758-Why-does-Capture-One-ask-for-activation-every-single-time-I-launch-the-software-macOS-only- 

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  Ched

  • July 23, 2022 00:35

  Thank you Keith, Michael, .. all for the help.  The problems seem to be resolved for now - and re Keith - yes, security seems to be an issue with Capture One on Windows as well.  I had to completely shut down my security (Kaspersky) to either activate or de-activate.  When my support ticket went a few days without a 2nd reply - I posted to their YouTube page - and they nudged tech support. (my next step would have been Facebook).  Anyway - my issue seems to be resolved by deleting a user/config file and letting C1 recreate a new one.

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  Steven Rice

  • August 26, 2022 22:41

  I am having this same problem after updating- the webpage tells me "Authentication Complete", but on the splash screen there's a message "An error has occurred, please try again later."

   

  Ched, exactly what file did you delete?

   

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  Steven Rice

  • August 26, 2022 22:58

  Well, crikey. Reading another thread here led me to the solution.

  I renamed the file

  C:\Users\SR\AppData\Local\Capture_One\CaptureOne_StrongName_d421ga4but0sklkc2aqcyyvj6oakugfh\15.3.2.12\user.config

  and it is working.

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  Steven Rice

  • August 26, 2022 23:23

  Dang it, I get asked every time to authenticate again!

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  Ched

  • August 27, 2022 00:07

  @Steven Rice,

  Yes - the same thing happened to me.  I haven't heard back from tech. support either.  I've pretty much moved on from this and focused on learing ON1 and DxO PL5.  I don't have a need to teather anything, so there are better options out there for me - I'm just sorry I wasted SO much money on this program.

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  Steven Rice

  • August 27, 2022 00:11

  Thanks Ched. I've used it for several years and am generally happy. I think most software has some weird bugs.

   

   

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  Ched

  • August 27, 2022 00:16

  I noticed during one of the "sign-in" PITAs that the first url that shows in my browser starts with "localhost" - if I had to guess, I'm guessing that my security software doesn't like the method that the program wants to use to talk to their servers; and it seems to want to do that all too often on start up, maybe the delay times out, and then I get errors and messages.  I don't know - I've been retired from the IT field for too many years now, and have no desire to troubleshoot a program that their tech support should be resolving.

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