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Output files compromised

Ronald Schoenmaeckers

I have installed Capture One 21 Fujifilm on 8 March 2021 (at 14.46)

until recently used it with success (Fxt3 & X100v)

get now “blurred” export files (red and mostly green dots); apparently the intensity of the problem varies with the applied modifications

what to do? (best solution could be to install software again, but possible at no cost?)

best regards,

Ronny S.

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Date Votes
  • Ian Wilson
    Moderator
    Top Commenter

    Two things - 

    1. You might find that the problem is caused by hardware acceleration. Try turning it off in Preferences and see whether that helps.
    2. There should be no cost to downloading and reinstalling the software if you want to do that. You can log in to your Capture One account and download the version you need. (Scroll down on the download page to find the link for previous versions.) You are limited to the number of activations you can have, but that only means how many computers you can have it activated on at once, not how many times you install it.

    Ian

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