Lost Adjustments
Hi
I hope someone can help?
Yet again, my catalog has just crashed. But this time, when I open RAW images, all my previous adjustments are gone - on all images!
How can I get back all my hard work?
Thanks
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Restore the catalog from a backup? (You do have a backup, don't you, either from the Capture One catalog backup feature or from Time Machine or similar on your Mac?) Having done that, can you Verify the catalog. (It's on the File menu.) Perhaps also (once you have got it to give you your edits back) you could create a new catalog an import the old on into it. That sometimes sorts out corrupted catalogs, I'm told, though I have never had to do it myself.
And where are the images and the catalog file stored? Are the images in the catalog or in folders somewhere on your computer? On an internal or external drive? Also which release of Capture One 22 (exact build number) and which version of MacOS are you using?
Ian
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The first thing I'd do is verify the catalog (File menu...Verify Catalog or Session). if you're lucky, the problem's just a corrupted database that C1 can repair. If not, go through what Ian suggested.
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Hi
Thanks for your replies. So, after sorting through the catalog of jobs, it looks like the catalog got corrupted somewhere between the 11th and the 21st of July. All my images since the 21st are fine, and all the images before the 11th have lost all the adjustments. It's like they have all been highlighted and the reset adjustment button pressed. Unfortunately, the repair catalog function didn't work.
Looks like I'm going to have to find a working backup from before the 11th and save as a separate calog. A real pain in the !!!!!
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I have lost my adjustments to the same catalog twice. In both instances most, but not all, of my adjustments mysteriously disappeared after I switched to a different catalog (mindful to first back up my work) and then came back. So I thought, no problem, I'll just restore the catalog from a backup. But every backup version that I have restored is an old antiquated version that significantly predates the actual date indicated on the backup. Both times I lost my adjustments, the restored backup presented to me was identical to the version missing most of my adjustments. It's as though the backups aren't updating from an antiquated version even though I create a new backup every time I make new adjustments to the catalog. I have now lost the same work twice. I checked the date modified on every *.comask file in the backup folder titled "adjustments" from my most recent backup, and the date modified on every single file was older than the date of the backup.
I have tried to use capture one support in the past and it requires multiple logfiles and screen shots. When I tried to upload all the required logfiles, I got an error message telling me I was uploading too many files. And when I tried to remove files I thought might be extraneous, I got an error message telling me I wasn't uploading all the required files. In other words, support is impossible to access.
I am at wit's end. If anyone at Capture One is paying attention to this, I am begging you. Please help. It is impossible to submit an inquiry through your support page. Perhaps the catalog is corrupt and I should just import those files into a new catalog and begin anew. But not before someone from capture one reaches out to me and convinces me that my adjustments cannot be recovered. They have to be somewhere. The catalog was updating and saving all adjustments just fine, even with multiple (intentional) capture one closures, computer reboots, switching catalogs, etc. And then poof. My adjustments were suddenly gone and unrecoverable from every available backup version. I have lost untold hours of work on the same catalog twice. I have no confidence this won't happen to me again, even with a new catalog.
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If anyone at Capture One is paying attention to this, I am begging you. Please help.
That's what the Request Support link (top right of this page) is for. Tell them your problem, and they will probably ask for various things from you to help them work out why this is happening for you.
(And have you thought of trying a session? They store adjustments in a different way from catalogs, and you can always import your work into the catalog later.)
Ian
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Ian, sincere thanks for your response. I have tried the Request Support link in the past but I have been unable to submit due to the issues described in the middle paragraph from my original post above. Cannot get through to support due to a glitch on their page. It will not let me upload the logfiles because it says there are too many. And when I remove the ones I think are extraneous then it generates an error message saying I have not included the required files. Either way the page will not permit me to submit the request, so I can't get through to support. Last night I created a session and intend to repeat the adjustments with the session instead of a catalog. But now I am doing the same adjustments for the third time. It's about 8 hours of work each time.
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Update: Ian, at your suggestion I made another attempt to Request Support. I am happy to report that this time around, the Request support page did not prevent submission on the basis of having too many logfiles. I was able to submit. So we'll see what happens. Thanks again.
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Did anything happen? I've also filed a few reports but never got an answer except for "we need more logs" even though I gave them exact steps to reproduce the issues.
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Heard back from Capture One, they asked for more log files. I sent them about a week ago, and am still waiting on a reply.
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