C1 22.WIN. 15.3.3.15 error code

Stefan Fritsch

• September 08, 2022 13:59
• Edited

When i try to aktivate licence 15.3.3.15, the system shows "invalid licence". But my licence is not invalid. I worked with version 15.3.0 the whole morning.

Thanks for your help.

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  Propheticus

  • September 08, 2022 15:56

  Disclaimer: this forum is mostly amongst fellow users. Official replies hardly happen. For support you can submit a request at the top right.

  Have you upgraded to 15.3.3 on top of your 15.3.0 instance or is this somehow installed on its own while the old version is also still available?
  If it's the latter, try deactivating the license on the old version first and then activate the new.

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  Stefan Fritsch

  • September 09, 2022 07:25

  Hello Propheticus,

  thank you for your response. I first deaktivated 15.3.0 on my PC and tried to install 15.3.3 on my laptop. It failled beause of  missing Windows framework data. With the next step I deinstalled 15.3.0 and installed 15.3.3 on my pc- worksation, but the activation failed, as I wrote in my first chat. I tried two reinstallations with the same result.

  I am about to leave for a 14 day shooting trip tomorrow and would be very glad, if you could give some helpfull advise.

  Thank You again and best whishes.

  Stefan Fritsch

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  Propheticus

  • September 09, 2022 16:40

  Like I said, I am not an employee of C1 and they don't check these forums. 

  Perhaps this is worth a try: https://support.captureone.com/hc/en-us/community/posts/5839944427933-Your-Capture-One-subscription-appears-to-be-invalid-Possible-Fix

   

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