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I received a license code for Fujifilm

Permanently deleted user

Made the Upgrade to 23 from 21 and now all my versions are for Fujifilm only! The license code I received is not for Sony! What can I do? I tried to reinstall older versions (20, 21, 14...) but nothing seems to work but the license code for Fujifilm.

What to do?

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Comments

8 comments

Date Votes
  • Tomek

    I have EXACTLY THE SAME issue. Wrote them immediately - btw so hard trying to find the answer or contact. You receive this offer mail to your inbox, seems a clickbait almost or a cunning way of making people pay and then selling a lemon. I am so disappointed, I have been waiting for this upgrade for a while. Cheat! Now I lost access to my previous catalogue... cannot go backwards.

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  • Permanently deleted user

    I received yesterday an answer stating that the issue is known. So they’re working to fix it. Actually the only solution is to download a trial version and working with it.

    -1
  • Tomek

    It's more of a temporary workaround than a solution I understand. I am waiting for the official reply from them. thank you for your update! I wonder how many people are affected.. 

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  • Permanently deleted user

    Sure it is. Here what I’ve been told:

    Hello Lorenzo,

    Thank you for reaching out - we are aware of this issue and our team is already working on fixing it.

    Rest assured that you will have access to import, edit and export all files in Capture One 23 when we release it.

    We are sorry for the inconvenience here and now - we will put your case on hold and update you once our team has fixed it.

    In the meantime, consider downloading 30 Days Trial Version as a temporary workaround.

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  • Tomek

    quick question - where did you send your query?

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  • Permanently deleted user

    When highlighting your profile in this page, a submenu appears with the first field being ‘Requests’

    -1
  • Tomek

    Thank you! well, today, I have received the confirmation that the issue has been resolved and the new activation code - and it works! I hope the same for you! all the best, T 

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  • Permanently deleted user

    It is. I received a new license code by mail.

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