Skip to main content

Please help me!!! iMac M1 processor

Comments

4 comments

  • Thodoris
    Admin

    Hello there,

    Make sure that EOS utility is not running when you connect the camera with Capture One. Uninstall it if necessary 

    0
  • Gerald Senesac

    Also remove the SD Card? 

    0
  • Thodoris
    Admin

    You can do that yes. Reset the camera to its factory settings as well might help you. 

    If nothing of this helps please create a ticket on the support page

    0
  • Dan Goldberg

    Best practice is to make sure you have current firmware for the 5D Mark IV. 

    What Mac OS? What Version of Capture 22? 

    0

Please sign in to leave a comment.