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C1 working with the account used to install Ventura et crashing with another account

Permanently deleted user

I was using C1 only with an account without admin rights (regular account).

I installed Ventura with the admin account.

Then C1 crashed with the regular account and ran with the admin account.

I granted admin rights to the regular account. C1 still crashed.

I granted full disk access to the regular account. C1 still crashed.

I read that C1 may not run with several accounts on the same machine. Then I would need that C1 work with the regular account and not the admin account. 

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5 comments

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  • Permanently deleted user

    Which C1 version are you talking about? Did you try to reinstall C1?

     

     

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  • Permanently deleted user

    Capture One 22 Pro build 15.0.2.77.

    I got the same problem when I tried to install a costylepack. I deleted again the Capture One folder in Application Support and it worked again.

    C1 crashed again this afternoon. It is moderately stable under Ventura.

    I did not reinstall C1. I found the dmg in my backups. So I can try it.

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  • Permanently deleted user

    Is there a special reason that you use such an outdated version of Capture One?

    The current version is "build 15.4.1". You can download that version from the Capture One web-page for free...

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  • Permanently deleted user

    I bought a perpetual licence one year ago. I tried to update but C1 told me my licence was not valid. So I stayed with the 15.0.2 build. Do you think it should work ?

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  • Permanently deleted user

    Yes. Just download the actual trial version and install it over your current version. You might need to validate the license with your current details, though. (I.e., there might pop up a window asking for your [current] credentials [login to your account])

    I have been able to update my C1 to the latest version following this procedure.

    If it did not work, you should raise a support ticket with C1.

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