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CO 23 keep crashing

FirstName LastName

Capture One Pro 23 could not run. It  keeps crashing every time I open it  even Catalog has been upgrade

MAC OS Ventura 13.0.1

MAC Intel I7

46Gb memory 

Help!

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Comments

11 comments

Date Votes
  • Permanently deleted user

    Same issue here. 

    -1
  • Permanently deleted user

    Having the same problem; I notice it when trying to run a slide show. The slide show does not advance frames and then crashes. 

     

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  • Permanently deleted user

    CO v23 worked for an hour or so, and then it began hanging.  The entire system hangs and I am unable to force quit.  I have to hard boot to recover.

    macOS Monterey

    Model Name: iMac

      Model Identifier: iMac18,3

      Processor Name: Quad-Core Intel Core i7

      Processor Speed: 4.2 GHz

      Number of Processors: 1

      Total Number of Cores: 4

      L2 Cache (per Core): 256 KB

      L3 Cache: 8 MB

      Hyper-Threading Technology: Enabled

      Memory: 32 GB

      System Firmware Version: 451.140.1.0.0

      OS Loader Version: 540.120.3~22

      SMC Version (system): 2.41f2

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  • Fred Love

    Im having the same issues. Capture works for a while and then gets stuck and finder tells me the app is using too much memory. Have to force quit and restart the computer.

     

    Apple M1 Pro 16GB memory

     

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  • Permanently deleted user

    CO23 is freezing/crashing no matter what I do. I cant even switch images, select menus, nothing. I can't do anything at all without it freezing and force closing it. I've uninstalled/reinstalled it twice.

    Absolutely unusable.

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  • Permanently deleted user

    having same problems as stated above. hope this will be fixed soon

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  • Katie Warnke

    New to Capture One. Have CO23. Frequently crashes. Too many CO windows opened maybe? Does anyone actually answer/solve these questions here, or do we all just write in with our problems?

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  • FirstName LastName

    Capture one 23 version:16.1.3.10 keeps crashing when I try to import images, Why?

    I'm running MAC OS Monterey 12.6.3 on a macbook 16" 2021 with M1 16GB

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  • g262

    same issue here... any response from CO support here?

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  • Ian Wilson
    Moderator
    Top Commenter

    g262 - is your issue in fact precisely the same? What exact version of Capture One are you on? What exact version of MacOS? When does it crash for you - whenever you open a catalog (as the original post said), when you run a slide show (as one of the other participants in the discussion said), when you try to import images (as the last participant said), or what? If you want help, state the problem in more detail, and we'll see if we can sort it out with you.

    And if you want a response from the Capture One support team, use the Request Support link at the top right of this page. This is primarily a user-to-user forum.

    Ian

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  • g262

    Ian Wilson , apologies for not being more accurate.  I had just spent an hour just trying to get C1P to load my images on startup.  I'm using the latest version 16.2.4.34.  For me, it appears to be related to MacOS renaming the drive when remounting the same external storage device when not ejected properly... for instance, this morning, my external drive showed up in C1P as "extreme1", instead of "extreme", so I select "Locate", and it hangs... it finally resolved after restarting my MBP.

    Again, my apologies for my behavior.  And thanks for your response, Gary.

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