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sliders not moving, can't close/expand some tools

Philip Smucker

I'm version 20 on mac and have used it successfully for a while.

Currently about 10-20% of the time my sliders don't move at all within a tool (exposure, shadows, white balance settings, etc) and I can't expand or contract the tools in the TOP of my stack of tools (metadata, lens correction, etc).  When I try to move the sliders nothing happens at all during these moments (the slider doesn't budge for some tools but does work for others).  When I try to expand/contract a tool nothing changes but the cursor becomes a small arrow pointing left.  Any tool box areas below the top few expand and contract fine.

This seems to have started after I changed my display font for the operating system for mac (settings->display->click an icon demonstrating larger text).  I selected a larger text, realized that it didn't work well with capture one, then went back to the default text.  I have disabled hardware acceleration in CO but no difference,

This is driving me nuts as I have a lot of photos to edit and it breaks for nearly every photo at some point.  I can wake it up again by sliding my tool panel up and down sometimes.

Thanks for any suggestions!

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7 comments

Date Votes
  • Philip Smucker

    Oh, I did also do the usual with reboots and reloading software to no avail, and this has been going on for multiple editing sessions across many days now. Thanks!

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  • Ian Wilson
    Moderator
    Top Commenter

    What version of MacOS are you on? Have you updated to Ventura, which may not work with Capture One 20?

    Ian

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  • Philip Smucker

    I am on Ventura version, yes.

    I changed back and forth to different workspaces but when I return to my saved and preferred one the error persists...

    Any other thoughts? Thanks!

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  • Ian Wilson
    Moderator
    Top Commenter

    Philip Smucker

    It may well be that version 20 won't work properly (or at all) with Ventura. The latest MacOS version that is officially supported for Capture One 20 is Big Sur version 11.1.0.

    https://support.captureone.com/hc/en-us/articles/360002466277-Capture-One-system-requirements-and-OS-support 

    Ian

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  • Philip Smucker

    Sorry for my delayed update, I have had a chance to try other workspaces and they all have intermittent error  sometimes permanent errors...  even stock workspaces.  I can't expand and contract all tools, can't select items within those tools sometimes.  If I float the cursor over the photo and back to the tools they will sometimes but not always start working.

    I also tried rebuilding the workspace from scratch with no progress.

    Any options besides updating the software?  I'm disappointed that I missed some black friday pricing and now they have indicated no further updates after a certain date...

    Thanks for any suggestions!

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  • Ian Wilson
    Moderator
    Top Commenter

    You could try a 30 day trial of the latest version and see whether that is OK for you - there's no need to commit yourself to it before you discover whether it works for you. But a warning - if you try version 23, be sure to do it on a new catalog or session, because it would update old catalogs and sessions to version 23 and then you wouldn't be able to open them with version 20 if you decided not to proceed.

    Ian 

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  • Philip Smucker

    I paid hundreds of dollars for a "lifetime" license... but apparently with no refund I no longer have a working product unless I pay more?

    Why should I feel anything other than disappointed/cheated?  I don't want new features, I want the working software that I paid for!

     

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