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C1 23 - Dual screen have to click twice to activate sliders and controls

Jason

Capture one 23 on Windows

Dual screen setup.

When i use the brush on one screen then attempt to move sliders or controls they will not work initially, and require two clicks or a click to activate the second window and then they will work. I don't recall this in prior versions of C1.

 

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Comments

12 comments

Date Votes
  • gb

    Just went to dual screen on my setup and I'm not seeing that.
    Works as normal.
    Are you just using a mouse.

    0
  • Jason

    @gb With mouse and Wacom have the same issue (video was with mouse).  I'll investigate some more.   Does not happen on single window workspace, only multiple window workspace across 2 screens.

    0
  • gb

    Windows 10 or 11?
    I'm on Win 10.

    0
  • Jason

    Win11 21H2

    0
  • gb

    Might be a Win 11 thing then?
    What happens if you switch to a single screen workspace
    or drag one of your dual windows to the other monitor
    so they are both on the same?

    0
  • Jason

    After much trial and error, have determined the condition which causes the issue.  I have 2 displays, one is at scale 125%, the other 150%. (both are 4k native)  In this configuration, C1 exhibits the problem of "first mouse click doesn't grab" with two windows open.  

    If I change the scaling to match on both monitors (ie both @ 150%), then the "first click grab" issue goes away (works as expected) between C1 windows, no mater where the windows are positioned on either screen.  

     

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  • gb

    I set my screens to 150 and 125 respectively but the sliders still work as usual.
    Maybe another pointer towards Win 11.

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  • Jason

    After a reboot, and reset of DPI on both displays, I can now no longer reproduce the original problem.  

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  • gb

    Fingers crossed then......

    0
  • Bill

    Jason  I thought I was losing my mind or the 1 year old mouse was defective.  I too have the identical issue that the first click does not register when using 2 monitors with different scaling.

    Sort of glad to hear I am not the only one with this issue.

    Hopefully the solution isn't a $200 upgrade.

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  • Jason

    @Bill,  I don't think I've identified _exactly_ what caused/fixed this. As mentioned above, changing the scaling on the monitors to be the same, did appear to fix it instantly for me.  Then after a reboot, I reset back to different scaling (125% + 150%) it was ok in C1.

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  • Jason
    • Edited

    two restarts later, its back to original issue, only when DPI scaling is different between monitors :(   C1 is the only app that exhibits this strange behaviour.

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