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Wondering about upgrading price and Black Friday offers.

Comments

17 comments

  • Slavomir Kondratovic

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  • BF
    Conversation Starter

    Apparently loyal customers, who upgrade year after year, are ignored: we are the only ones without an upgrade offer for Black Friday. Unless we buy styles of course, which personally I don't need. Why not a "Black Friday offer" for upgrading a Capture One 22 license to Capture One 23?

    3
  • Slavomir Kondratovic

    Hopefully that's is the genuine mistake?

    1
  • Hans-Georg Unrau

    Why not a discount for a regular license? 

    3
  • Martin Oser

    Is this how loyalty pays out? It sais "Save up to 50% on our entire store". I feel left out and hope this is a mistake!

    4
  • Martin Oser

    @SFA:

    Yes, I do. I upgraded to V22 like this a year ago based on similarly vague information like this time. The panorama feature which convinced me to buy was unusable due to an error and I had to log a ticket. It took Capture One 2 months to even reply for the first time and they put it on hold because of "a high volume of incoming tickets due to our latest release of Capture One 22".

    7 months after I purchased and logged my ticket, the issue got resolved. I was just not in for the same experience twice. The level of information was not the same as now...

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  • BF
    Conversation Starter

    Same here.

    Another possibility of course is to get a subscription… then the price is half of what it costs to upgrade my license. But I don't want a subscription, I want to upgrade my regular v22 license (and I go back to Capture One 7 !) at a fair discount - the same discount offered to new customers.

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  • BF
    Conversation Starter

    So… nothing has changed.

    Upgrade to a subscription with Styles: €211;
    Upgrade your license with Styles: €207;
    Upgrade license: €209;
    New license: €209;
    Subscription: €131

    So if I get a subscription, I pay €131, but if I upgrade my license I pay €209 (€2 than if I get it with styles, which don't interest me), same as if I buy a new license.

    This doesn't make sense, and is not fair for faithful customers.

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  • Stephen Waddington

    It is definitely odd pricing, and not only do I see what you see, but if I just go to C1 from a web search, not from the Black Friday email, and I click on pricing without signing in I see this:

     
    The same price as the Black Friday deal £179 with no mention of discounts.

    I'm thinking of skipping 23, but wondering if I'll still get offered a discount on 24 next year...

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  • Slavomir Kondratovic

    John, is there Adorama selling the physical card with a code or a digital one? i am trying to buy it but the UK seems not on the list.

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  • FirstName LastName

    Hi Slavomir

    Adorama only sells the physical card. Free shipping to the US and its was saying $31CAD to ship to Canada. So I just purchased from the official site for a few dollars more. If I was in the US I'd offer to buy it and then just email you the code lol.

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  • Pierre Laviolette

    Not upgrading to 23 or recommending C1 to anyone until upgrade price is aroun $50.00, if I recommend I will make sure to tell people that upgrade prices are really high, no real discounts offered. Would get a subscription if price was the same as Lightroom+photoshop which is a lot cheaper than C1 subscription. 

     

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  • Slavomir Kondratovic

    Thank you Pierre. I still thinking if I need it. I do fine with 20 :) the reason i want to buy because i want but i dont need. So, possible that waste of money at this moment

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  • BeO
    Top Commenter

    BF wrote:

    Upgrade license: €209;
    New license: €209;

    Hm, not much to say here I suppose.

    Same with Affinity.

    I am thinking about saving the C1 upgrade price and buy into DXO instead. This might open me an alternative  - and maybe a permanent switch some time in the future... DXO still gives real discounts to existing customer it seems...

    Still a few days to think about it.

    Cheers

     

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  • Marcio K

    Same here.

    Bought C1 21 with a VERY good offer on a Black Friday (half price), but upgrade offers for existing users are rididulous.

    Will not upgrade my version until a good offer for existing users appears.

    Or maybe take a look at DxO.

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  • BF
    Conversation Starter

    Same here. Will not upgrade my version 22 to 23. As an old user going back to Capture One 3 or 4, I fill let down.

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  • Rodney Sr.

    @BF, AMEN. Same boat and feeling here going back to Capture One 4 or 5. Owning all of the styles in the bundle offer and many more that I don't use as well, I wondered why Capture One decided to punish their most loyal customers. I know the word "fair" means a state of mind, a point of view, or an amusement park, but I expect to be treated equitably. Consequently, I find Capture One's DECISION OFFENSIVE. 

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