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How to activate the license purchased from B&H

FirstName LastName

I purchase the capture one 23 license from B&H, but I fail to activite my license after input license codes from B&H. Can any one help?

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Comments

9 comments

Date Votes
  • gb

    Have you created your C1 online account?

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  • FirstName LastName

    Thanks!

     

    Yes. I follow the link provide by B&H https://www.captureone.com/en/activate to create C1 online account.

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  • gb

    You will have to ask C1 about it here:
    https://support.captureone.com/hc/en-us/requests/new
    Account and Software Activation - Activate
    and fill in the request form.

    Guess you could check with B&H that they definitely sent you a proper v23 key.

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  • Permanently deleted user
    Top Commenter

     but I fail to activate my license after input license codes from B&H.

    What - exactly - happens when you try?

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  • FirstName LastName

    I can activate after capture one support's help. The only issue is when I login my account, the license show Capture one pro 22, not Capture one pro 23. 

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  • gb

    But you have v23 activated on your computer now?

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  • FirstName LastName

    Yes, it is really strange, I activate v23, but I get v22 when I check license information at my account.

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  • gb

    Glad it's working.
    I'd contact support again to get it right per your account though.

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  • FirstName LastName

    I got reply from Capture One support, the backend record is Capture one 22 plus 1 upgrade, based on support explanation, it is is Capture One 23  license.

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