About the upcoming "loyalty scheme"
Several years ago, Corel, makers of an illustration software collection I own called Corel Draw Graphics Suite, created a "membership" program through paid annual renewal of which permanent license participants were guaranteed each year's new version of the suite, and at a significant cost savings from the full version price. A handful of years into the "membership" program, Corel changed its name - to the "Upgrade Protection" program - but not its design. Early this year (2022) Corel ended the upgrade protection program and moved to a subscription-only model.
At best, it seems to me, the "loyalty scheme" Capture One plans to announce on February 1, 2023, will be akin to Corel's late-but-great upgrade protection program. If such turns out to be the case, customers who make annual payments of some amount will receive all CO feature, tool, and bug fix updates and have access to them via their existing permanent licenses. Once a "loyalty scheme" customer misses an annual payment, however, that customer will either have to pay full price for a new permanent license - perhaps then to resume participation in the "loyalty scheme" - or launch a subscription.
In honor of and inspired by my objections to the changes Capture One announced today, I just cancelled the six month complimentary subscription Corel gave me when it cancelled my upgrade protection program membership in September. Fortunately, the company allowed permanent license holders to retain the last version for which they paid for a license renewal. I hope the "loyalty scheme" will allow me/us to have access to new features without having to buy a new full version multiple times a year.
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https://www.captureone.com/en/pricing/capture-one-pro
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How does a perpetual license work?
Make a one-time payment to own your Capture One Pro license outright, with minor software updates included. Plus, save on future versions – existing license owners get a reduced upgrade price with a 33% discount on every new release, which is automatically discounted in store.
I wonder how they're going to explain this one then.. that pretty much negates any potential "loyalty scheme", because that would mean you'll always get a 33% discount no matter how many new releases/versions you skip.
If that's how it's done - fine. Then I can upgrade once every few years at a 33% discount but that's not how they put it.. they phrased it like new versions will go for the price of a full license because they won't be updates.
Though CaptureOne should keep in mind that if you're paying for a full new license then you HAVE to be able to keep the old one. And not only keep it but you should/have to be allowed to sell it to another person too, otherwise you'll keep gathering new licenses like a hoarder for no reason at all.
Buuuut I have a sneaky suspicion they won't let us do that either.
I assume you'll have to pay for intermediate upgrades to receive support for new cameras and new tools and performance upgrades - and if you do that all the time you'll get the new version for a reduced price. If you don't you'll have to pay full price. Basically milking the customer dry and make it look like a subscription is easier/cheaper/better.
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I'll probably explore some other options (Photolab) but will most likely stay with C1. However, I'll probably be on a self-imposed 3 year (or more) upgrade plan if I have to pay for a new license every time! While it will stink to not have the latest features, I will actually come out ahead compared to the current yearly upgrades or subscription program! (No way I would do C1 subscription! Makes much more sense to do Adobe's LR+PS than C1!)
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Jaron, given what CO has thus far revealed and what a CO customer service rep reported to me about the forthcoming "loyalty scheme," I'm quite confident that said scheme will offer an approach to permanent license access to new features and tools as they are released without having to buy a new license for each new release.
The design that makes the most sense to me - i.e. one that is less costly than a new license at every release, yet still covers all new releases during its time frame - is a periodic payment of some amount (I'm guessing annually) that will grant purchasers permanent license access to all new features and tools released during that period. The kicker will be that said payment will have to be made EVERY year (or however often), or that user will have to purchase a new permanent license to have access to the next release.
In effect, such a design would have the effect of a subscription... but to a permanent license. Any features and tools users obtained before they exited the loyalty program would remain theirs as part of their permanent license.
The upside of such a design for CO is an improved revenue stream from program participants who might previously have not upgraded every year. The upside for users is permanent license - not conventional subscription - access to any new tools and features gained during program participation.
I've upgraded to the new CO release each of the three years I've had that choice to make, so the program design I describe would not be a great hit on me or my wallet. For those who prefer to upgrade less frequently, such a program would mean higher costs.
One final note: In my exchange with the CO customer support person this week, she made clear that the CO people are paying genuine attention to the feedback their announcement is creating in these forums and other social media platforms. So, keep posting out!
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Sounds like the JetBrains model to me (which I really like). If it is and it is priced right, it would definitely be a winner for me!
Still though, CO has made an unnecessary PR mess out of this. I've been using CO since v10 myself... but, between the unappealing CO23 release (the first time I've passed on an CO update) and this license mess, it better be a pretty amazing - both product and price - loyalty program for me to sign up come February! Loyalty is a two way street after all and they really dropped the ball here.
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@Bill: That's pretty much how it was until now. Only difference: you had 2 years to upgrade to the lastest version, then you had to buy a new license (or at least that's what they one said). And if you upgraded in the first year it was cheaper.
So I don't understand how a "loyalty scheme" would be simpler or more transparent or cheaper - if it was cheaper (for us) they wouldn't do it. We know CaptureOne and their "schemes".
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Hi, C-M-B. I've never noticed or heard of the one/two year upgrade time windows that you describe. Not saying they didn't exist!! But I've never heard of them.
I may well be wrong in my speculation about the forthcoming loyalty program, but in my view, whatever it turns out to be will have to be noticeably cheaper than purchasing a full cost license for every new release, yet also an approach that increases CO's net revenue stream (otherwise, why would they announce any changes at all?)
Perhaps all the user base commentary will prompt them to move up their announcement of the plan.
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I think they have no other choice if they want to salvage this wreck.
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@... posted:
The challenge with the annual perpetual payment is that they'd have to make that program cost more than a subscription. Otherwise, there's no point for anyone to to do a subscription. So, us perpetual licensees would be paying even more than we are now.
I take your point, John, but it would distinguish the new loyalty program from the previous upgrade version approach were it to be in effect only for continuous memberships. That is, once a loyalty program member chose not to renew, the next access that person purchased would have to be a full-cost license. Hence, the program would offer an incentive to renew every year (and therefore provide a more predictable revenue stream for CO).
Extra thanks for pointing out the subscription followed by a full license purchase workaround, but I question whether such an approach would be popular. Personally, I'd fear that the first CO release after I purchased a full version would have one or more features that I just HAD to have, which would likely toss me back onto the subscription train. But who knows?!
We'll all know more on February 1.
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And this is where CO would be mistaken.
If you remove the long standing upgrade path and instead pressure your clients to purchase yearly or having to buy a new license - well then that leaves a bad taste in your clients mouth and people will stop upgrading regularly and only(!) upgrade/buy a new license when absolutely necessary.
I could have done without the "updates" that have been introduces into CO21 and CO22 - but I upgraded to 22 because there was a discount and it had better support for Apple Silicone. The new "tools" were... uhm... forgettable at best.And CaptureOne will have to keep one thing in mind:
No more half-assed upgrades. Period.
Who's going to want buy the new version if all you offer is an uglier interface or a barely functional new tool and the same bugs that have been there for years every year just to have a small discount on the next upgrade - and if you skip that you'll have to pay the full price anyway?
I'm certainly not going to gamble with a few hundred Euros/Dollars on CaptureOnes good will and grace to suddenly produce some newsworthy upgrades.Besides: CaptureOne basically just gave a lot of its customers the finger. Who's going to want to remain with this company after such a huge blunder? Even if their revealed "schemes" look nice, who's going to guarantee that they're going to stay that way?
They've already betrayed the trust of those who bought CO23 by planning huge changes behind users backs and to only reveal them partially after selling pre-upgrades and Black Friday "deals". Why should these customers decide to remain with the company at all?If CO had good intentions (and a decent marketing strategy) they would have announced ALL changes at least a month before starting to sell CO23 pre-upgrades but they decided it was more important to sell their product than to be open and honest about it.
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Today (December 12, 2022) I received another email from Julia Seutsova, the CO customer support representative with whom I launched an exchange last week regarding the changes forthcoming to CO's permanent license model. Here are my principle takeaways from the content her latest message:
- CO is committed to maintaining permanent licenses.
- In her opinion, the "upgrade protection program" from Corel that I described in this thread's OP "sounds pretty much like the idea (CO has) behind the loyalty program." [ME: Corel's program for its professional illustration software offered permanent license access to new software tools and features to customers who made annual program payments, payments that were much lower than the cost of new permanent licenses. Program participants who missed an annual payment, however, had to pay the cost of a new permanent license in order to access future new features and tools. Of course Ms. Seutsova gave no details of the new program in her reply today, but I think it's fair to say that we have an accurate sense of its basic design.]
- CO intends to release details of the loyalty program two weeks prior to January 30, 2023, the date after which new permanent licenses will provide access only to bug fixes for their purchasers' installed versions (i.e. no access to new tools and features without additional purchase).
- She reiterated that CO has paid attention to and learned from the feedback its announcement of the changes has produced.
So keep posting out! I have a strong sense that our posts in these and other forums are making a difference to the final loyalty program.
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Thanks for sharing, Bill! My thoughts (for what little they are worth):
1) Yes, they are committed to charging you full price for a perpetual license instead of actually awarding loyalty with an upgrade price! ("If you wish to get a new version of Capture One Pro, you will need to buy a new license")2) The "loyalty" program, I'm sure, will be more then the $180/yr subscription (or risk hurting their subscription base) and probably substantially more then the upgrade cost used to be (otherwise, why change at all?). I'm sure they will also start off by ignoring anyone who doesn't have COP23 too regardless of how many previous version someone invested in. I can just feel the loyalty here!
3) If they feel like they need to offer COP23 during those 2 weeks to entice users, I'm guessing that means that the old full-upgrade cost is less then whatever the new loyalty program is going to be (or the benefits are just that much better in the old upgrade program). To me, this signals that the new program will not match the old upgrade pricing/value.
4) They have some major damage control to tend to! At the very least, this announcement should have been made in its entirety during the pre/BlackFriday sales. Now they're using coercion while prices are higher to get customers (have their last couple updates been that bad in terms of sales?!).
IMO, it's always bad news for customers when companies have to strong-arm their customers into upgrading. It shows that companies are no longer willing/able to provide meaningful updates to entice users to upgrade and instead are just trying to extort money out of their clients without having to provide a solid value proposition. As a result, upgrading every 3+ years or using another product entirely may be my best option (I'll take a LR+PS over CO subscription any day -- CO is overvaluing this product IMO).
I think CO should just scrap everything and implement something like JetBrains. JetBrains offers a subscription where you buy the software and all updates for a year. After a year, you can either renew at a loyalty discount or keep the last version released during your subscription period (you would then pay full price again in the future). This is a win-win as the company gets a continued revenue stream but also has an incentive to keep improving the product (so people want to stay subscribed). CO should do something like this where it is $300 for the first year and $150/yr after that. This way, there is only plan to worry about and that one plan effectively covers both subscription and perpetual licensing.0 -
Yeah they may be committed to maintaining permanent licenses but not the upgrades - and that's just as bad as not maintaining permanent licenses for long-time customers. What good is a permanent license if you're strong-armed into paying each year for it?
Why don't they just call it "nasty sub scheme" and be open about it?You should definitely be allowed to upgrade WITH skipping one or even two versions without having to obtain a new license. The only reason why it would be a bad deal for them is because it would force them to actually do something and implement new features, work towards better performance and keep their product always compatible with the current operating systems - and not months after their release.
Why would I get a perpetual license under a "loyalty scheme" every year and pay as much as a subscriber but not receive new tools, performance upgrades (an probably new gear compatibility) for this version? Why should I have to keep paying them again and again and again and again? Where's the loyalty towards the customer?
IF they provide a great product with new and useful features - perfect! No need to keep your customers hostage and pressure them to buy upgrades just to be part of a "loyalty scheme", your customers will buy the upgrade. But it sounds to me like that's not what they want to do.
And regarding Corel: I don't think they offer a perpetual license for their current products any more. CorelDRAW Graphics Suite 2022 is only available for subscribers, you can only get a perpetual license for CorelDRAW Graphics Suite 2021 and there's no option to upgrade to 2022 for that one (at least none I could find on their homepage/webshop. From what I've been able to find in their forums there may have been an upgrade protection program for version 2022 for people who owned 2021 but(!) it's very complicated to change it back to a perpetual license and there definitely won't be a CorelDRAW 2023 upgrade, you could only switch to subscription.
So if that's what Ms Seutsova has in mind... uhm...
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If the perpetual license is truly mine forever then I should be able to download the version of the program I have onto my computer. If CO files for bankruptcy in the future those of us with licenses will no longer have access to the program and all this discussion will be for naught. If the program is on my computer I will be able to continue with all the files as they are.
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Whether you have it on your computer or not isn't even relevant. Whether the servers for activating your license are still running is so that's something to consider.
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@... posted:
But, an annual perpetual would solve that objection because when you decide you no longer need new versions, you can still use your last version to edit your existing library for as long as you have hardware that will run it. I'd be willing to consider that. It, of course, depends upon the annual perpetual pricing.
I agree, John.
Jaron Horstposted:
Yes, they are committed to charging you full price for a perpetual license instead of actually awarding loyalty with an upgrade price! ("If you wish to get a new version of Capture One Pro, you will need to buy a new license")
As I understand CO's intentions, they are indeed doing away with "upgrade" pricing and replacing it with a loyalty program (in some cultures, "scheme" communicates nefarious intentions, which for the moment I'd rather not ascribe to CO). The principal difference between "upgrade" pricing and the upcoming loyalty program will be the frequency with which program users must pay for permanent license access to new tools and features in order to avoid financial penalty. In most upgrade models, users can skip multiple years between purchases without an increase in the cost of the next upgrade. In a loyalty plan, users must reup every year; skipped years mean the cost of the next upgrade is the full cost of a new license.
The "loyalty" program, I'm sure, will be more then the $180/yr subscription (or risk hurting their subscription base) and probably substantially more then the upgrade cost used to be (otherwise, why change at all?). I'm sure they will also start off by ignoring anyone who doesn't have COP23 too regardless of how many previous version someone invested in. I can just feel the loyalty here!
I agree with you that CO's plan will likely cost more than a subscription. Though the fact that the mission of both approaches is to create predictable revenue streams might mean the difference between the two is not more than $20-$30/year.
Oddly, during its short life, the Corel upgrade protection program to which I referred in the OP of this thread cost just $99/yr for a software package whose full permanent license cost more than $500. Of course, Corel jettisoned that plan this year in favor of a subscription-only design, which might say something about the viability of a $99/year fee!
I think CO should just scrap everything and implement something like JetBrains. JetBrains offers a subscription where you buy the software and all updates for a year. After a year, you can either renew at a loyalty discount or keep the last version released during your subscription period (you would then pay full price again in the future).
I might be missing something, but it seems to me that the Corel model, which the CO customer support rep told me looks a lot like what they're considering for the loyalty plan, is basically the same as the JetBrains model you describe. Do you see a difference between the two?
@C-M-B posted:
Yeah they may be committed to maintaining permanent licenses but not the upgrades - and that's just as bad as not maintaining permanent licenses for long-time customers. What good is a permanent license if you're strong-armed into paying each year for it?
By definition, a user can't be "strong-armed" into paying each year for a permanent license. Once purchased, the access granted by such a license is available to the user until OS incompatibility or other outside force makes necessary a new purchase. Yes, requiring annual payments for reduced cost permanent access to new tools and features CAN be "strong-armed," but any new features gained via previous program payments remain available to the user regardless of his or her program membership status, and the only penalty for not making an annual payment is the difference in cost between the annual payment and the cost of a new license.
Why would I get a perpetual license under a "loyalty scheme" every year and pay as much as a subscriber but not receive new tools, performance upgrades (an probably new gear compatibility) for this version? Why should I have to keep paying them again and again and again and again? Where's the loyalty towards the customer?
I think we have every reason to believe that loyalty program members WILL receive permanent license access to the new tools and performance upgrades released during their active (paid) program memberships. Of course, it only makes sense that users will be denied access to the tools and features released when they are not active program members.
IF they provide a great product with new and useful features - perfect! No need to keep your customers hostage and pressure them to buy upgrades just to be part of a "loyalty scheme", your customers will buy the upgrade. But it sounds to me like that's not what they want to do.
Sadly, this is no longer the way of the software world. Subscriptions and revenue streams have replaced the vision you cast.
And regarding Corel: I don't think they offer a perpetual license for their current products any more.
You're correct. As I reported in the OP of this thread, I use Draw and was, during a many years sequence, an "upgrade" product customer, a "member" in the program that replaced "upgrade" products, and finally, an "upgrade protection program" participant. Early this year, the protection program ended with Corel's giving current program members permanent license access to any version released before the end of their protection program memberships. For me, that meant I got permanent access to the March 2022 release. They also gave us a complimentary subscription into March 2023, but I canceled that last week and now rely totally on the March release.
I think what CO has in mind for its loyalty program will give permanent license access to all new tools and features released during an active (paid) program membership, and that such paid memberships will cost less than new permanent licenses as long as they are renewed annually. Inactive program membership activations will require the purchase of a new permanent license (obviously, at a higher cost).
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Yeah. And then in Winter next year you'll get an email that the "loyalty scheme" was not that popular, so 'clearly' users want to switch to subscriptions only... but don't worry, you'll get a complimentary subscription into March 2024 (and if you acceptant that your perpetual License will be converter into a subscription....but no worries, that's just in the fine print).
In short: We're not worried about using our perpetual license next year or the year after. We're worried about the future and future releases and whether we'll have to choice(!) to upgrade at all.
Let me give your one example: A bug was introduced in the last few updates of CO22 that stops your camera from reconnecting when it enters sleep/standby mode. That bug has not beed fixed as of today and it never will be fixed for CO22.
Imagine having bought CO22 only a few months ago. Think about what "loyalty" that shows. They should at least offer support for a version for 12 months after selling it for the last time and pledge to fix EVERY bug that exists in the version they're selling.
THAT is loyalty.So far CaptureOne has shown that it's no capable to fix bugs that have been there for many versions.
So far CaptureOne has neglected to implement a lot of features their customers want and need.
So far their Support has dwindled and is a far cry from the "professional support" we once had.Should I invest my money on that basis simply in the hopes that they're going to turn over a new leaf?
Until now I was able to chose when I wanted to upgrade, even if I had to pay more after the first year it was still financially more reasonable for me to wait until at least the more severe bugs were fixed and new tools were introduced which benefited my workflow AND perhaps a holiday discount made it slightly cheaper to upgrade.
All that will be gone. I won't be able to chose whether CO put enough work into an upgrade. That's a 'power' we users had. Choice. We were able to chose whether the new upgrade was worth it.What now? We won't be able to say "It's not worth it, you didn't put enough work into the new upgrade" and skip it without being severely punished by having to buy a new license for the next version.
We won't be able to say "Not until you fixed this bug" or "not until this camera is supported", we'll be very much dependent on their good will, hoping we'll "only" lose a chunk of money by staying "subscribed" to their schemes and not a lot of money by making our own decisions.0 -
C-M-B
"Whether you have it on your computer or not isn't even relevant. Whether the servers for activating your license are still running is so that's something to consider."
True enough although having a download available might still be significant.
However, I would guess that either a final act before disappearing would enable existing licenses without constant verification or the need for verification on installation.
If not that, then someone will come up with a hack and all would be good until Apple/Microsoft introduce something in their subscription model product that is incompatible with the needs of the out-of-license and out-of-support application.
As with other applications if I had a download on my computer and activated it with the code it should work without be connect to the CO server. I have a very, very old version of Photoshop I occasionally use. It was on a CD I downloaded it put in the access code and it is still on my computer and still works. Even though I am sure Adobe would not be happy about it.
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@C-M-B posted:
In short: We're not worried about using our perpetual license next year or the year after. We're worried about the future and future releases and whether we'll have to choice(!) to upgrade at all.
Given what happened to me and my fellow Corel Draw users - who had been assured by the company for several years that it would never eliminate permanent licenses - I understand your concern about the future of Capture One. At the moment, however, we have no say in and no control over what happens in Copenhagen in two, five, or twenty years. All we have is the company's announcement that beginning in 2023, a loyalty program of some sort (likely akin to the upgrade protection program Corel used) will protect permanent license access to the application. Will permanent licenses still be around in 2024? There's no way to know for sure, but until they aren't around anymore, I will happily use CO as my RAW editor.
Let me give your one example: A bug was introduced in the last few updates of CO22 that stops your camera from reconnecting when it enters sleep/standby mode. That bug has not beed fixed as of today and it never will be fixed for CO22.
Given CO's announced plan to provide bug fixes (but not new tools and features) to permanent license holders who purchase after February 1, 2023, my guess is that fixes for at least *some* bugs in non-current CO releases will be distributed. Again, however, there's no way to know for sure.
However, I would guess that either a final act before disappearing would enable existing licenses without constant verification or the need for verification on installation.
Am I correct that once a CO installation is activated (online access required), that installation can be used offline?
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You miss the part where they punish you for not buying an upgrade every year by price gouging when you miss/skip an upgrade that many (or all) would consider worthless.
That's the problem and that's how they push you into a quasi-subscription. I wouldn't mind if they had a "loyalty scheme" where some people buy an upgrade for their perpetual license every year for 160€ and everyone else can upgrade for 190€ even when they skip a version or two.
But that's not what they have planned. They want you to spend at least 220€ every year, regardless of whether it's actually worthwhile for the customer - or not. And if you don't pay them, they'll ask for 350€ for a completely new license.And there's no reason other than greed. They won't lose money if I skip an upgrade. They won't work "for free" when I'm not buying a product that's not worth purchasing. I certainly won't get a whole new license just because they want more money. Why should I? I already paid for the already existing tools, RND and marketing for the previous years, I don't think it's fair to ask users to "start from scratch" when the company doesn't have to.
Should I have to pay for a new house when I don't renew 20 tiles every year (even though they're not broken and still fine)
Should I have to pay for a new car when I don't get a pair of new tires for a season?
If my clients don't renew the license for a photo for a year, should I also charge them for a whole new photoshoot when they want to use the photo again? And how much should I charge them if they want me to edit a part of the image?
It's always a question of cost/benefit and that's not a one-way street for customers.Regarding the installation activation: I have both 15.3.8 and 15.4.3 installed and after not using 15.3.8 for some time it seems that I had to "unlock" it again.
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@C-M-B posted:
You miss the part where they punish you for not buying an upgrade every year by price gouging when you miss/skip an upgrade that many (or all) would consider worthless.
I didn't miss that part, but in a post that I made to this thread yesterday, I did describe it differently than you do:
The principal difference between "upgrade" pricing and the upcoming loyalty program will be the frequency with which program users must pay for permanent license access to new tools and features in order to avoid financial penalty. In most upgrade models, users can skip multiple years between purchases without an increase in the cost of the next upgrade. In a loyalty plan, users must reup every year; skipped years mean the cost of the next upgrade is the full cost of a new license.
I'm not reacting to the forthcoming changes to CO's permanent licenses with the same energy as you for two principal reasons: 1) As I noted in the OP of this thread, I encountered the same basic transition away from "upgrade" versions and toward annual permanent license renewals in Corel Draw. Hence, CO's move doesn't surprise me; and 2) As was my practice with Draw until Corel moved to a subscription-only model, I have upgraded to the new version of CO all three years I've had to make the choice (my first CO purchase was version 12, which gave me version 20 at no additional cost), and am likely to upgrade in every future year. [I'm not citing that as an exemplary practice! It's just my practice when I like a piece of software and want to support the company developing it.]
That's the problem and that's how they push you into a quasi-subscription. I wouldn't mind if they had a "loyalty scheme" where some people buy an upgrade for their perpetual license every year for 160€ and everyone else can upgrade for 190€ even when they skip a version or two.
But that's not what they have planned.You and I agree that the "old" way was much, much better, at least for us CO users. But the old way is going away, and not only for CO, as my Corel Draw example makes evident. Fortunately, we still will have options. For example, to reduce the average cost of CO upgrades, purchase a new permanent license every other year, a practice that would bring the average upgrade cost below the "upgrade" pricing that's going away. If through your use of CO you have discovered that annual product upgrades aren't a necessary investment, then skip a year... or more... to drive down the average upgrade cost further.
No, such workarounds are NOT the same as the current system. Yes, CO (and just about every other software developer, it seems) is seeking to get more money from its customers. And yes, you and I both object to the changes. But things ARE changing, so the question is how will we respond? Since annual payments for permanent license access to CO tools and features has been my practice, I've decided to accept the changes and hope future versions of CO will reward my loyalty. How you will respond, of course, will be your business.
Regarding the installation activation: I have both 15.3.8 and 15.4.3 installed and after not using 15.3.8 for some time it seems that I had to "unlock" it again.
I don't know how to explain that outcome. The question I asked about installation activation was whether once an installation is activated, the user has to be online to use that installation. In your example, once you activated 15.4.3, did you have to be online in order to use 15.4.3 the next time you opened it?
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One should use one's time more wisely than speculating about a loyalty program by familiarizing oneself with "DARKTABLE". A free open source program.
Because sooner or later they all have to say goodbye to C1, because it will perish. Or do you think C1's desperate attempts to generate money are based on successful business years?0 -
I am very disappointed with the behavior of the company.
They don't listen to their customers and when they are criticized, they respond with ritual phrases, lies or they don't answer at all.
In my country (Italy), all the content creators and all the people in the forums agree that the company's behavior is dishonest.
The software offers less than Adobe Lightroom + Photoshop... at a much higher cost.
They don't say if and when the new cameras and lenses will be included in the software. They don't say what and when improvements will be added.
Nor do they guarantee corrections according to current legislation.
If the company continues to insult the intelligence of its customers, it will close in 2 two or 3 years.
Guys, let's start giving this company a signal: do not subscribe and do not buy Capture One until they are back to reality.
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CO scheint zu ignorieren, dass auf dem Markt mittlerweile sehr gute und innovative Alternativen verfügbar sind. Für den aktuellen Upgradepreis bekomme ich die Elite-Vollversion von DxO Photo Lab 6. Ich werde die Preisgestaltung beobachten und dann entscheiden.Wie gesagt: Es gibt weitere "schöne Töchter".
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