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Capture One Live - co.uk emails cannot be added?

Permanently deleted user

I seem to be having trouble being able to add a co.uk email address to the access area. .com email addresses work fine. Any ideas?

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Comments

7 comments

Date Votes
  • Jack W
    Admin

    Hi Paul! Could you contact our Support team with this issue? Sounds like it could be a bug.

    You can submit a request here.

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  • Permanently deleted user

    Hi Jack, yes I'm just waiting to hear back with the result. Frustrating as I can't add any clients with a .co.uk email address until fixed. 

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  • Jack W
    Admin

    I’ve asked a member of the team if this is a known issue or if we can look into this here and see if there’s an issue. Hopefully support get back to you with an answer soon but feel free to ping me here if you don’t get an answer.

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  • Permanently deleted user

    There's definitely an issue. It works fine and lets you add if you type a .com email address but anything different and it doesn't allow it. Please see below images :) 

     

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  • Jack W
    Admin

    Just been in touch with a member of the team and we’re aware of the issue. A fix is in the works as we speak. I know that doesn’t help right now, but we will be fixing it very soon.

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  • Permanently deleted user

    Hi Jack, thanks for the response :) 

    Ok great, any chance of getting a refund until the problem is fixed please? Seems pointless to use until I can send it to any email address. 

     

     

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  • Permanently deleted user

    All sorted, thanks Jack! :) 

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