Read only images while tethered.

David Benzikry

• December 15, 2022 19:30

I do product photography. I shoot tethered directly to capture one. I've been noticing that sometimes the image shows up as read only. most of the time the images are ok. but sometimes i get one coming up as read only.. and sometimes it gets worse and does it every other shot. I mostly do multi-views of my products, so it's not like i'm shooting non-stop. Anybody else experiencing this?
Thanks!

 

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  Edyta Girgiel

  • July 17, 2023 15:26

  hi!  It's the same for me.  I have asked the Capture One support, but they haven't responded.  I have experienced it for the last two years and it's very frustrating, especially when it happens in front of your clients.  Today I was shooting - a slow food photography shoot - and it was happening all the time.  Sometimes three or four in a row.  I had a Nikon d810 when it started and now I shoot on Sony a7r5.  The same story, so the camera system is not to blame.  I don't understand - it's supposed to be a software for professionals, but it seems like a free app, when it's so buggy.  And the support doesn't reply to my emails AT ALL.  Nothing!  Not even an automated answer.  I don't know what to do.  I don't want to switch to Lightroom...  If you find out how to stop this happening, could you please let us know?  Thank you!  Oh, by the way, I am on Windows, but it had never happened before 2 years ago.  Keep well! E

   

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  Ian Wilson

  Moderator

  • July 17, 2023 15:40

  

  How have you contacted support? Did you follow this?

  https://support.captureone.com/hc/en-us/requests/new 

  Ian

   

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  Daniel Horvath

  • July 22, 2024 19:37
  • Edited

  @David Benzikry  Did you find the cause/solution for this?

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  Edyta Girgiel

  • July 23, 2024 04:38

  No, I haven't, unfortunately. Today I am doing another photoshoot with food, so quite low paced. Last time I did a product shoot for 5 days and it happened only once, so maybe they have fixed the bug? I will see today.

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  Edyta Girgiel

  • July 23, 2024 04:41

  Ian, yes, I used the support and wven tried the FB page. Nobody really cared. 🙂 I will see today, if that's still the case. I am on a better Computerworld in the studio, but my laptop is still the same and it seemed to be better lasy time.

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  Edyta Girgiel

  • July 23, 2024 04:42

  Autocorrect changed computer into Computerworld, sorry! :)

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