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Customer support is a joke!

Permanently deleted user
Been trying to reach customer support after paying the full $299 price for the software over three weeks ago. No activation key. No response. Totally ignored. If I don’t hear from someone by close of business on Monday dec 9th 2023 I will report it as fraud to my credit card company.
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3 comments

Date Votes
  • Permanently deleted user

    You're right, and I think cutting money is the only reason they listen to. My last supporter replied after 6 weeks, response didn't solve anything and another shitty bug of this overpriced software just raised my blood pressure. I will file a customer request although I know, it's close to useless.

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  • Thomas Kyhn Rovsing Hjørnet
    Top Commenter

    You should be able to find your license here: https://www.captureone.com/en/account/manage-license

    As for customer support, you're right. Have a look at this thread.

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  • Jack W
    Admin

    Hi there! I attempted to follow this up (sorry for the delay) but I couldn't see any support request from your profile. Please let me know if you contacted us through a different account, or if you have a ticket reference number and I will follow up with the support team.

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