Counter not increasing on image export

Permanently deleted user

• January 18, 2023 07:57

I'm using C1 21 Pro since 2021 and it always worked fine.

On Export I usually use the original filename preceded by a 3-digit counter.
This has worked fine for the last 2 years. But since January 2023, the counter does no more increase on export.

Example: I set “Output Counter” to 1, “Output Counter Increment” to 1 and naming to "3DigitCounter-ImageName" and then export numerous images.

Result: all exported images start with name "001-...". There is no counter increasement applied. The problem only affects exporting images. Counters work well when I rename images.

Does anyone else have the same problem?

Thomas

2

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  Vernon Nash

  • February 02, 2023 11:36
  • Edited

  I have the same problem. I have just submitted a support ticket for this to C1.

   

   

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  Permanently deleted user

  • February 02, 2023 14:53

  Vernon,
  
  I also had submitted a ticket on January 2nd.
  The suggestion they gave me, was "to delete the user.config file at this folder location:  
  C:\Users\You\AppData\Local\Capture_One\CaptureOne.exe_xxxx\14.x.x

  but this didn't help and there was no further help from the support team.
  
  After fiddling around a while, I then figured out, that my version of the "JPEG - Full size, highest Quality" export recip was the reason. I deleted that recipe and re-added it with the original version (same name, available from "Add recipe" in the 3-dot menu at the top right of the "Export Recipes" section of the export dialog).
  
  This has fixed the problem for me. Maybe you should give it a try as well.
  Thomas

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