Move C1 21 to C1 23
So, I just forked up the $199 to upgrade. Did the install, activated the product and launched it. Where's my old catalog???? This should be transparent, but it looks like a nightmare and not only that, I can't restart C! 21. When I go to File -> Import Catalog -> I see the directory structure of my folders and subfolders, multitudes. So, then I picked what I thought was my catalog, and I'm getting my thousands and thousands of images loading into "Recent Imports". What is wrong, what do I not understand? I want my catalog to be in the 2023 product. This should be transparent. Do I have to go to Time Machine and my Mac back to yesterday and start over? And why isn't there a customer support number I can call?
-
Just open your C1 catalogue with C1 23. Don't import the files - just open the catalogue.
Regarding customer support: good question - though you can Submit a request.
0 -
Hi AWB - I think you will find this article useful: https://support.captureone.com/hc/en-us/articles/360002492537
We don't offer phone support because it's quite difficult to troubleshoot software issues over the phone. It often requires screenshots, screen recordings, seeing things from your perspective etc.
We also have resources like the article above, but you can always contact us here if you need specific help or if you find a bug.
0 -
Buenos días, quisiera saber cómo actualizar mi C1 21 (licencia perpetua) a C1 23 y el coste de esta actualización. Es compatible C1 23 con Fujifilm X-T5. Gracias.
0
Post is closed for comments.
Comments
3 comments