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Crop ratios reset please

Ligia Cuevas'Johnson
I accidentally remove my aspect ratios from the crop menu. The ratios information still show on the screen, however I am unable to click them they are grayed. I receive information but I cannot find the app to to restore it. I am oparing on a Mac Pro laptop.
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Comments

11 comments

Date Votes
  • Ligia Cuevas'Johnson

    I am still having issues. No luck so far.

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  • LVS

    Try the following

    Select Window → WorkSpace → Default

    Check the Crop tool, all the aspect ratios should have returned.

    Then Select Window → WorkSpace → your original workspace

    The crop aspect ratios should still be there

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  • Ligia Cuevas'Johnson

    Thank you! I will try that! 

    Ligia

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  • Ian Wilson
    Moderator
    Top Commenter

    If you have created custom aspect ratios, they will be saved at

    Library/Application Support/Capture One/Aspect Ratios x.y

    (I say x.y because I think it depends on what version you were on when you started saving custom aspect ratios. Mine says Aspect Ratios 8.2, but I suspect that for others the number may be different.)

    Anyway, at that location you should find a file called User Aspect Ratios.xml. If your aspect ratios are missing, you could try restoring that .xml file from a Time Machine or similar backup.  (Save a copy of the one that is there at the moment first, obviously.)

    Ian

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  • Ligia Cuevas'Johnson

    Ian, thanks for the note. I will definitely check it out. Ligia

    -1
  • Ligia Cuevas'Johnson

    Ian, is there another solution?

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  • Ian Wilson
    Moderator
    Top Commenter

    Do you ask that because 

    • you couldn't locate the folder in the Library?
    • you tried it and it didn't work?
    • you don't have a backup you can restore from?

    Ian

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  • Ligia Cuevas'Johnson

    I couldn’t locate the folder.

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  • Ian Wilson
    Moderator
    Top Commenter

    Sorry if I am telling you something you already know...

    By default, Macs hide the Library folder. To see it you can open a Finder window, select the Go menu and hold down the Option (Alt) key. You should then be able to see it.

    Ian

    -1
  • Ligia Cuevas'Johnson

    Ian, 

    Thank you for your kind notes and replies. I managed to get into the library by your explanations. Sadly, I could not locate the file Aspect Ratios.xml. I reinstalled the software from my backup/time machine, and the problem still there. I am unable to access my crop ratios the tool seems to be disabled. As you can see in the images, All the ratios are grayed, and unable to be click or move around. Same situation in the second image, the Crop Outside is grayed and unable to be click nor to be able to select the ratios. Thanks again for your kind attentions to my problem, Ligia

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  • Ligia Cuevas'Johnson

    Ian, 

    Do not asked how, but some how I fix the crop issue. It is working now! Thanks for all your help. 

    Ligia 

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