Share Your Experience: First Impressions of Capture One
Hi everyone,
I hope you all had a great week!
The other day, my colleague and I were having a discussion about Capture One. He mentioned that he was impressed with the intuitive interface when he first started using it. However, for me, the most impressive aspect was the quality of raw processing.
This got me thinking, what impressed you the most when you first started learning and using Capture One?
I look forward to hearing your answers!
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Does it really matter when Capture One Pro is failing with recent updates with poor supports, pathetic loyalty program, lazy feedbacks acceptance, and mediocre features?
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If that little survey serves the purpose to create marketing material of the kind "this is what our new users think about C1" then I don't give any answers because (1) that was 8 years ago and not relevant anymore, and (2) the more meaningful statement for me would be a statement about the present "this is how our long time users feel about the customer relationship with C1", and this would not be in your favor, as since a couple of years I feel the nature of the relationship to your customers came down to maximizing your profit only.
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Hi both,
Thank you for sharing your thoughts. That is exactly why I am now starting to actively be present on the forum and ask questions. The questions posted here provide us with another way to gather feedback from users and initiate conversations on the forum. Please note that we will never use any answers in our marketing materials without informing you.
As a new customer success manager here at Capture One, I would love to learn more about your experience with Capture One, both the good and the bad, so that we can improve our services. We have many exciting projects lined up and I am also working on implementing new processes to ensure that we are more attentive to our customers' feedback and needs. So keep an eye on our incoming emails to find out how you can contribute! Also, if you have any suggestions you would like to share, let me know!Regarding your comment on our loyalty program, Benjamin, we have released the first version of the program, but we have a lot more coming. Your comment got me thinking: what would be the perfect loyalty program perks for you? Is there anything specific that you would like to see us implement in the program?
BeO, even though you began your journey with us 8 years ago, I would still love to hear your opinion. I am very interested in hearing your impressions, even though it has been a while :)
Thank you again for your feedback, and I look forward to hearing from you.
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Regarding the perfect loyalty program probably everybody has a slightly different idea. You could start with taking back the decision that perpetual licence buyers/upgraders will not longer receive feature updates for a year, and that they do not receive bug fixes for a year. This is a punishment for your customers not a loyality benefit.
For your other question:
https://support.captureone.com/hc/en-us/community/posts/4405832375441-Why-do-YOU-like-C1-
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For my part, using Capture One has from the beginning (late 2019) been frustrating, though the advantages of the application has kept me from going back to Lightroom (more than temporarily). A few examples:
• Your customer support – long response times (when I started using Capture One it was sometimes more than a month; now it may still take more than a week); quick response only with easily answered questions, etc. You get the impression that the department is understaffed. Also, the support department seems to far removed from the R&D department, so that when an issue is passed on to the R&D department you're more or less left in the dark as to what is going on as the R&D department itself is out of reach.
• Lack of involvement in the forum. I assume this is due to a lack of staff/resources (too). Whatever the case may be, answering questions and providing support in the forum regularly would most likely also reduce the number of support requests. You frequently see users with urgent issues writing here about not being able to get in contact with the company/support department. Participation in the forum would undoubtedly reduce this impression of the company not listening, being unreachable, etc.
• The company being slow to acknowledge and fix software issues, e.g. the keystone tool, which didn't work properly until it was updated in April last year, and which still lacks standard functions. The catalogue/DAM part of Capture One is a case in point too. Let me just quote two other (former) users writing in the forum (link):
"I had to give up with C1 in the end (3 years ago now). As much I loved the editing tool itself, the asset management piece is so dire that it made it almost impossible for me to work with it after LR."
"I am in the same position as [user above] in that I found the DAM aspects lacking so much so that I moved on some three years ago."
• The new loyalty scheme and its unfavourable terms for perpetual license holders.
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Hi!
Two things have been annoying me in C1 the last years:
- Worry C1 switch completely to subscritions models which would cause me to leave.
- New features were great! but most of the time not finished when released. Take your time!
New features:
- HDR. Great! but the GPU is not used at all. Same for pano. 360° Pano are not supported
- Live: Only start to get really mature now
- Cull: Does not work on my side and the v16.0 broke the import window
- New export... not in tab anymore and co. Was a disaster..
However, I can understand the company has a lot of pressure and concurrence..
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Thanks for sharing your experience.
I have a similar one wity Affinity. Obvious bugs/quirks not fixed. And Mac version working better as the Windows's one..
Only with the latest version, it seens to work a bit on Windows.. despite the layers been badly implemented..
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And my experience is that almost every "upgrade" makes bugs in the Win version that weren't there afore, so QA already seems lacking there.
Also with minor updates new bugs are sometimes introduced (regression defects), I would expect that these would be fixed in the major version they were introduced, and the bug fixes would need to be provided for free - even for perpetual licence holders.
This would require the company's management and private equity investor cares for its customers (here I mean the ones who are using the software and paying their salary, not the ones getting dividends from their investment), but it seems they care for profit and projected growth figures only.
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Hi Karolina,
A few things. I'm a new user since November 2022. I'm not a professional, I am a hobbyist. Photography does not make me any money, so I've been working on and old version of Lightroom for a long time now.
I've struggled to get used to C1. I was impressed by some of the retouching videos on the site and am starting to get the hang of it now. I am still thoroughly confused by the asset management, though. I'm never quite sure where things are going to end up when I import them, so I've been reluctant to import my entire LR catalog yet.
As I stated earlier, I am a hobbyist. When Adobe moved to a subscription model I stayed with the copy of LR I had for a very long time. Even though I used to upgrade fairly regularly (in what more or less amounted to a yearly subscription), I vowed to boycott Adobe and their subscription model when they stopped offering perpetual licenses. Whether or not I decided to upgrade was always *my* choice, and I resent having that choice taken away from me.
The only reason I finally purchased newer software was because I picked up a new camera not supported by my old version of LR. I looked for options that weren't SaaS model, and I decided to take a chance on C1. To be clear, I invested in C1 precisely *because* it was software I could own instead of renting. Had I known then what was coming, I would not have purchased a license.
At this point I'm thinking I may as well just bite the bullet and go with Adobe's subscription. I'm very comfortable with how the software works and I have years of pictures already organized in my LR library. That I get Photoshop, too, is icing on the cake. And unlike C1, Adobe hasn't changed their pricing model in years, whereas C1 has made a few changes in the past couple years: who knows how long the current model will remain status quo?
If I follow through with switching to C1, whether I go with a perpetual license or the subscription 1) it will cost more than Adobe's Photography package, 2) Photoshop isn't even included, 3) the asset management is not as good, and 4) I'll eventually want to migrate my old pictures into C1 which will be a LOT of extra work.
Sadly, as much as I hate the subscription, Adobe offers me more value and less hassle than C1.
In its current form, the C1 perpetual license is not a good value. If C1 wants the perpetual license to be a viable option for people like me, 1) you need to guarantee that it will continue to work with future OS updates for at least 5 years, 2) bugs must be fixed, and 3) all future camera and lens updates must be included.
I don't care so much about future feature updates. I will buy my software based on what it does TODAY. If you tempt me with enough useful, new features, I will most likely upgrade to get them before my version becomes obsolete. But it will be *my* choice whether or not to do so.
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Hey everyone,
Thanks so much for giving us your feedback on Capture One. I really appreciate you taking the time to share your thoughts with us. We know that there are some things that some of you aren't happy with, but we want you to know that we're working hard to make things better for everyone.
Firstly, we're excited to share that we have a new way for you to leave feedback. You can now send us a feature request or give feedback in the "Improve Capture One" topic in the forum. This will help us to understand your needs better and improve Capture One for all of our users. We've started using a labeling system to keep track of your feedback. If you submit a feature request or give feedback, it will fall under one of four labels: Planned, Not Planned, Completed, or Answered.
I appreciate that some of you also have raised concerns about the price, subscription, and support. Please know that I'm taking your feedback seriously, and I'll be sure to pass it on to the right people.
Thanks again for sharing your feedback with me. We're listening, and we'll do our best to make Capture One the best software it can be!
Karolina1
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