C1 keeps asking me to sign-in

Stanley L. Green

• February 18, 2023 13:36

Capture One is driving me crazy. Two days ago when I opened C1, I received an error message saying, "To use this version of Capture One, Please sign-in". So I signed in and all was well (I thought). Yesterday I received the same error message (signed-in again). Today I opened C1 and everything seemed ok. About an hour later, I reopened and I received the dreaded error message again.

Why is this happening after a year in a half of using C1,22 with no problems? What is going on?

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  Stanley L. Green

  • February 18, 2023 13:54

  Now I am getting "Authentication Failed"

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  Douglas Lucock

  • February 18, 2023 23:38

  I had similar experience from 17th Feb'23, everytime I started C1 22 it asked me to sign in. Despite authenticating, it would ask me to sign in again the next time i started C1 22. I opened a ticket on 18th Feb with support, they responded overnight and said the issue should now be fixed. So far today (19th Feb'23) it hasn't asked me to sign in. It kinda indicates that maybe the glitch was at their end. Anyway fingers crossed.

  Doug 

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  Stanley L. Green

  • February 20, 2023 11:56

  Thanks, my problem also cleared-up on the same day.

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