Problems with Capture One Live
Here my troubles:
1. Since updating to the latest Version of C1, 16.1.xxx my iMac has troubles with Live:
Pressing the button „Authorize and manage access“ opens a new empty window and that’s all - no chance to start anymore a live session. Its frustrating…
So I thought maybe because its an old machine I must live with it even if the other functions of c1 are working (even slower) on this iMac 2013…
2. Now the next major problem is with my MacBook Pro M1 OS 12.6.2:
Since yesterday, the shared photos of my folder SELECTS don’t appear on the site, generated from C1-live-server.
Unfortunately it happens with a customer who isn’t very patient and understanding. It could help just a bit if there was just a chance to see if that is just a temporarily server problem.
The sessions I did the day before (with my MBP M1) are still working well…
Any idea?
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Please contact support, as this sounds like it could be a bug and we need to investigate it further with the R&D team.
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I have a support ticket in on this. So many new errors upload files, networking, etc. that we have never seen before this update.
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I did contact the support, and they were a great help! Finally I made a try and it helped (only at my M1 Mac):
- made new empty sessions
- copied the photos from the corrupt sessions into the new
- started live sharing in the new ones and no more problem with sharing
New sessions are working well! The old ones (2 of them were corrupted for any reason)
Unfortunately it seems so that my older iMac 2013 can't cope with Live Sharing at all :-( - even if the "rest of the app" works well
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Laas Tietje I'm really glad that Support were able to help you out. Shame about the 2013 iMac – was there anything Support could do with regards to logging a bug or creating a feature request?
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