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Spinning wheel and full sync of sidecar files

Ulrich Schiel

I bought version 23 for Windows as an update.

The update as such works. After the first start CP 23 tries to read metadata of some photos and the CPU usage goes absurdly up. 

CP becomes so sluggish that it is unusable!

I'm waiting since November 12th for a bugfix but this one doesn't seem to have priority because according to the support macOS is prioritized.

And new features are implemented all the time, but no bug fixes are made. I wonder why I should pay a lot of money for a software that does not work as promised.

The answers from support are more than unsatisfactory, has anyone had similar experiences?

Regards,
Ulrich

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  • Ulrich Schiel

    Hello SFA,

    the previous version is v22.

    I use a catalog that contains about 1400 images, not a big deal.

    My Windows version is Windows 11 22H2 (Build 22621.1344)

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  • Ulrich Schiel

    I need the synchronization because I edit the metadata and keywords with Photo Mechanik. I write keywords in two different languages.

    My workflow looks like this:

    - Culling with Photo Mechanics
    - Applying the IPTCs etc. with Photo Mechanik
    - Import into CP
    - Editing the photos
    - Writing the bilingual keywords with Photo Mechanik
    - Exporting the photos and forwarding them to the stock agency

    Without synchronization of the sidecar files my workflow does not work anymore.

    Yes I know that you can create keywords with CP, but the usability is horrible compared to Photo Mechanic, I would need ten times more time and time is the critical factor in my case.

    At the moment CP 23 is uninstalled and it was installed in parallel with 22, I am waiting for a fix since November 12.  Further, version 23 had not always shown me all the images in the catalog, this is totally creepy. I suspect that there are still bugs in the catalog engine and that there is a general problem with a dead lock when syncronization of the sidecar files is enabled.

    The answers I got from support about the problem were something like I should turn off graphics acceleration or something like that. Which are just standard answers.

    I have been asked twice for log files and most recently for a screen recording to show the problem.

    In the meantime, four minor releases have come out in which the problem was not addressed, but new features were. 

    I bought the software and can't use it because the manufacturer doesn't care. Service and support are something else.  What annoys me the most is the statement of the support that they first take care of the problem fix for the macOS platform, are Windows users who pay the same price as Mac users, second class users?

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