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File is offline

FirstName LastName

How can I edit an image that is offline? Or better how can I switch to online mode? I can't find a way to go online.

Tanks!

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3 comments

Date Votes
  • Jerry C

    Referenced images are indicated as off line by a small question mark icon in the lower right corner of the image's thumbnail. A question mark next to the word Offline will appear in the viewer at the top of the image when it is offline. A referenced image will show as being offline when the source media (local or network drive) containing the referenced image is not connected. You need to reconnect the source media for the image to be connected to Capture One, i.e. on line.

    Some adjustments and metadata edits can be applied to images when they are offline. If they are not, they will be grayed out.

    Further details can be found in the user manual.

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  • BeO
    Top Commenter

    Jerry is right, but there are also other reasons why an image or images can be offline (and then other actions you need to do),
    e.g. when you moved it with the Finder and not with the library tool in C1.Then C1 cannot know where you moved the file(s) to and still has the reference to the old location.
    Sometimes C1 has an issue and show images offline.

    There is not a reliable way to get the information from C1 in which folder path it expects the file to be (so you can't put the file back if you don't know where this 'back' is). You have to locate the image for C1 via the menu Image>Locate image, or in the library tool locate a complete folder with the context menu, if the whole folder was moved.

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  • FirstName LastName

    Thank You!

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