Catalogue folders not present
I am moving folders into yearly folders. My folders go back to 2008 and as I move folders into the yearly folders all is well and the next time I open C1 the year folders all contain the sub-folders as expected EXCEPT for two years, 2019 and 2021. Those folders do not appear. The sub-folders are listed as separate folders and they can be opened as normal, but they no longer appear under the 2019/2021 main folders. I hope that is clear.
To correct the situation, I go to the D drive in the Library (which holds my images), right click, add folder, and add the missing main folders, 2019 and 2021. These immediately appear in the Library, fully populated with sub-folders as they should be. I then do a backup, to be safe!
However, when I next open C1, those main folders, 2019 and 2021 are not shown in the Library. It keeps happening and is driving me nuts! Why do all the other yearly main folders populate as expected, but JUST these two do not?
I hope someone can help, please!
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Do you eventually have images in the other year folders but not in 2019/2021, and set the library tool to hide folder hierachy (which hides all parent folders without "own" images)?
Right-click in the library tool then shows "Show Folders Hierarchy" which you should click.
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Many thanks for the suggestion. I didn't have the hierarchies hidden. I tried all sorts of other possibilities but eventually I contacted Support. Much to my pleasant surprise, they got back to me within a few hours. The upshot was that I was not using the latest update (because the auto-update had a bug!), but that didn't help. What did do the trick was the File/Verifying of the catalogue, which failed, and the repair of the database which followed. The database was corrupted. It is now OK. I have spelt this out in case the problem arises again for someone else. So, all good, and a thanks to Victor from Support.
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