Frank Schroeter

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Activity overview

Latest activity by Frank Schroeter
  • Frank Schroeter commented,

    Paul Harvey, this hints at something else being wrong, beyond the export slow-down that this thread is mostly about. Please reopen your last support ticket or send a new one. We will see if we can ...

  • Frank Schroeter commented,

    Could you check if you have nvlddmkm error 13 logged in Windows Event Manager?

  • Frank Schroeter commented,

    Official comment

    We have now released version 16.5.5 with several changes that prevent this issue from occurring. Note that while 16.5.5 is more robust and not as expensive on the GPU as 16.5.2 and 16.5.4, it is al...

  • Frank Schroeter commented,

    Thomas Schneider, the issue you mentioned with black photos being exported is most likely a different problem; I am not aware of other reports on this. Please contact Tech Support. Also, to get beh...

  • Frank Schroeter commented,

    Paul Harvey, yes, that is not too surprising; the resource shortage will probably force other functions to not operate. We currently are testing two candidates to avoid running into this state in t...

  • Frank Schroeter commented,

    An update on this issue: One thing that leads to this bug seems to be a crash in the GPU driver, possibly because we put too many tasks on the GPU. You can check if this is the case for you by open...

  • Frank Schroeter commented,

    BTW, this issue also exists on Mac. But it seems a lot less prevalent. We currently have four cases, despite the majority of our users being on Mac. Windows support cases by now are at 45. Thanks t...

  • Frank Schroeter commented,

    Albert Muzzi, yes, you can add attachments similar to email. If you need to send something larger, file the ticket first and mention that you want to add a large file, then you are provided with an...

  • Frank Schroeter commented,

    Lionel Luu, this issue was not known when we shipped 16.5.2. Since we learned about it, we have been working on a solution with high priority. But as this technically is not a hang nor a crash, but...

  • Frank Schroeter commented,

    We have constantly been working on this issue since it became known, but now that the next regular update is due, we do not have a shippable solution yet. So adding more logging to understand the i...