Get Help

If you are completely new to Capture One we recommend you join Capture One academy – free learning resources in video format

If you own Phase One or Mamiya Leaf hardware, you have to reach out directly to Phase One support


Due to the release of Capture One 23, we are experiencing a high volume of requests. You can expect a longer waiting time than usual, but in the meantime please check out the community to get help from other Capture One users.



Please tell us what your question is about:

Getting Started

How to get started with Capture One 23

I have a question about:

Installing or uninstalling Capture One

We think you might find this helpful:

Article: How do I install Capture One?
Article: How do I uninstall Capture One?
Article: Can I run two Capture One versions on the same computer?
Article: Why does Capture One installation stop with the error...

Didn't find your answer? Create a support ticket

Coming from previous versions. How do I upgrade Capture One?

We think you might find this helpful:

Article: How do I upgrade Capture One?
Article: Deactivating Capture One
Article: Activating Capture One
Article: Upgrading a Catalog
Article: Upgrading a Session

Didn't find your answer? Create a support ticket

System requirements

We think you might find this helpful:

Article: Minimum system requirements to run Capture One
Article: Which Capture One version should I choose for my OS?
Article: Supported Cameras and Lenses

Didn't find your answer? Create a support ticket

New tools, features and the latest changes

We think you might find this helpful:

Article: The history of tools and features added to Capture One

I have a question about:

Layers in Styles

We think you might find this helpful:

Article: Layers in Styles
Article: Smart Styles

Didn't find your answer? Create a support ticket

Smart Adjustments

We think you might find this helpful:

Article: Smart Adjustments
Article: Smart Styles

Didn't find your answer? Create a support ticket

Faster Culling

We think you might find this helpful:

Article: Faster Culling

Didn't find your answer? Create a support ticket

Change Capture Time

We think you might find this helpful:

Article: Change Capture Time

Didn't find your answer? Create a support ticket

Capture One Live

We think you might find this helpful:

Article: Quick Start Guide for Capture One Live
Article: Capture One Live FAQ
Article: Capture One Live Troubleshooting

Didn't find your answer? Create a support ticket

Purchasing and Payment

I have a question about:

Purchasing and Payment

We think you might find this helpful:

Article: Where can I purchase Capture One?
Article: Where can I find all the information about my order(s)?

Didn't find your answer? Create a support ticket

Promotions

We think you might find this helpful:

Article: Promo / Voucher Codes Policy

Didn't find your answer? Create a support ticket

Account and Software Activation

I have a question about:

Account

We think you might find this helpful:

Article: How can I create a user account?
Article: How can I find my Capture One license key?

Didn't find your answer? Create a support ticket

Download

We think you might find this helpful:

Article: Where can I download Capture One?
Article: Where can I download Capture One Express for Fujifilm / (for Sony)?
Article: Where can I find and download the Styles I purchased?

Didn't find your answer? Create a support ticket

Install

We think you might find this helpful:

Article: How do I install Capture One?
Article: How do I install Styles?
Article: Where can I find and download the Styles I purchased?

Didn't find your answer? Create a support ticket

Activate

We think you might find this helpful:

Article: Deactivating Capture One
Article: Activating Capture One
Article: How can I find Capture One license key?
Article: Where can I find all the information about my order(s)?

Didn't find your answer? Create a support ticket

Refund and Cancellation

I have a question about:

Order refund

We think you might find this helpful:

Article: How do I request a refund for a product I purchased?

Didn't find your answer? Create a support ticket

Subscription Cancellation

We think you might find this helpful:

Article: How can I prolong, edit, or cancel subscription?

Didn't find your answer? Create a support ticket

Capture One Styles

We think you might find this helpful:

Article: An overview of Styles
Article: Applying a Style

I have a question about:

Purchasing

Create a support ticket

Downloading

We think you might find this helpful:

Article: Where can I find and download the Styles I purchased?

Didn't find your answer? Create a support ticket

Installing

We think you might find this helpful:

Article: How do I install Styles?

Didn't find your answer? Create a support ticket

Using Styles

We think you might find this helpful:

Video Tutorial: Using Styles

Didn't find your answer? Create a support ticket

Custom Styles

We think you might find this helpful:

Article: Creating a Custom Style

Didn't find your answer? Create a support ticket

Capture One for iPad

We think you might find this helpful:

Articles: User guides and further information about Capture One for iPad

Didn't find your answer? Create a support ticket


Getting images into Capture One

Importing images

We think you might find this helpful:

Video Tutorial: Importing and organizing your photos
Article: Importing images into a Catalog
Article: Importing images into a Session
Article: How do I import images from external media into a Catalog?
Article: How do I import images from external media into a Session?

I have a question about:

Can't see my images

We think you might find this helpful:

Article: Why is it not possible to import and edit files?

Didn't find your answer? Create a support ticket

Lost data after import

We think you might find this helpful:



Didn't find your answer? Create a support ticket

Tethering

We think you might find this helpful:

Video Tutorial: Basic Tethered Capture

I have a question about:

Camera is not connecting

We think you might find this helpful:

Article: Tethering with a supported camera
Article: Wireless / LAN tethering system requirements and setup
Article: Why is my camera not recognized/detected?
Article: Tethering problems: the camera does not connect, frequently disconnects or will not transfer images
Article: Camera, Lens and RAW Support Quick Guide

Didn't find your answer? Create a support ticket

Issues with a connected camera

We think you might find this helpful:

Article: Tethering problems: the camera does not connect, frequently disconnects or will not transfer images
Article: Troubleshooting slow tethering performance on macOS
Article: Live View workflow overview

Didn't find your answer? Create a support ticket

Supported cameras

We think you might find this helpful:

Article: Tethering with a supported camera
Article: Camera models and RAW files support in Capture One
Article: Camera, Lens and RAW Support Quick Guide

Didn't find your answer? Create a support ticket

Upgrading from previous versions

I have a question about:

Missing images or adjustments, images offline

We think you might find this helpful:

Article: Upgrading a Catalog
Article: Upgrading a Session
Article: Offline images explained
Article: Thumbnails Icons

Didn't find your answer? Create a support ticket

Lost workspace changes

We think you might find this helpful:

Article: Workspace layouts
Article: Saving a personal workspace
Article: Full Screen mode

Didn't find your answer? Create a support ticket


Working on images in Capture One

Capture One Live

We think you might find this helpful:

Video Tutorial: Capture One Live
Article: Capture One Live FAQ
Article: Capture One Live Troubleshooting

Didn't find your answer? Create a support ticket

Image quality

We think you might find this helpful:

Article: Troubleshooting Hardware Acceleration in case of viewing / processing / exporting problems
Article: The Lens Correction tool

Didn't find your answer? Create a support ticket

Lost workspace changes

We think you might find this helpful:

Article: Workspace layouts
Article: Saving a personal workspace
Article: Full Screen mode

Didn't find your answer? Create a support ticket

Can’t edit images or can't see the edits

We think you might find this helpful:

Article: Camera models and RAW files support in Capture One
Article: Thumbnails Icons
Article: Why is it not possible to import and edit files?

I have a question about:

Can't see the edits

We think you might find this helpful:

Article: Camera models and RAW files support in Capture One
Article: Thumbnails Icons
Article: Why is it not possible to import and edit files?

Didn't find your answer? Create a support ticket

Tools are greyed out

We think you might find this helpful:

Article: Camera models and RAW files support in Capture One
Article: Thumbnails Icons
Article: Why is it not possible to import and edit files?

Didn't find your answer? Create a support ticket

Can't edit images (view only or other icons)

We think you might find this helpful:

Article: Camera models and RAW files support in Capture One
Article: Thumbnails Icons
Article: Why is it not possible to import and edit files?

Didn't find your answer? Create a support ticket

Mask, Luma and Layers

We think you might find this helpful:

Article: Deactivating Capture One

Didn't find your answer? Create a support ticket

Images are offline

We think you might find this helpful:

Article: Offline images explained
Blog post: Relocating Offline Files in Catalogs

Didn't find your answer? Create a support ticket

Metadata, Keywords, Ratings and Color Tags

I have a question about:

Can't edit some metadata

We think you might find this helpful:

Article: Metadata in XMP sidecar files
Article: Managing metadata

Didn't find your answer? Create a support ticket

Disappearing metadata/Syncing issues

We think you might find this helpful:

Article: Deactivating Capture One

Didn't find your answer? Create a support ticket

Image Colors

I have a question about:

Image looks different

We think you might find this helpful:

Article: Why do the colors differ in the Viewer and on the output image?

Didn't find your answer? Create a support ticket

ICC Profiles and Curves

We think you might find this helpful:

Article: The Curve tool overview

Didn't find your answer? Create a support ticket

Using external editors (Open/Edit with)

We think you might find this helpful:

Article: Making image adjustments with an external editor
Article: Opening images in an external editor
Article: Why has Photoshop disappeared from the Open with/Edit with list?
Article: Changing plugin settings

Didn't find your answer? Create a support ticket

Editing multiple images at once

We think you might find this helpful:

Video Tutorial: Speed Edit
Article: Editing primary / all selected variants

Didn't find your answer? Create a support ticket

Watermark is not visible

We think you might find this helpful:

Article: Watermark tool

You will see the Watermark in the Export window, or enable Proofing to see the Watermark in the Viewer.


Didn't find your answer? Create a support ticket


Performance/Issues running Capture One

Crash, Hang, App Not Starting

We think you might find this helpful:

Article: Capture One is not launched
Article: Minimum system requirements to run Capture One
Article: Which version of Capture One will work on my Apple operating system?
Article: Which version of Capture One will work with my Windows operating system?
Article: Allowing Capture One to have full access on macOS
Article: How do I uninstall Capture One?

Didn't find your answer? Create a support ticket

Slow Performance

We think you might find this helpful:

Article: What does Hardware Acceleration do and how do I use it in Capture One?
Article: Troubleshooting Hardware Acceleration in case of viewing / processing / exporting problems
Article: Minimum system requirements to run Capture One
Article: Which version of Capture One will work on my Apple operating system?
Article: Which version of Capture One will work with my Windows operating system?
Article: Allowing Capture One to have full access on macOS

Didn't find your answer? Create a support ticket


Getting images out of Capture One

Exporter window (Export Tool Tab is gone)

We think you might find this helpful:

Video Tutorial: Exporting Photos
Article: Export overview

Didn't find your answer? Create a support ticket

Image Quality, ICC Profiles

We think you might find this helpful:

Article: Removing color casts
Article: Format and Size
Article: Troubleshooting Hardware Acceleration in case of viewing / processing / exporting problems
Article: Why do the colors differ in the Viewer and on the output image?

Didn't find your answer? Create a support ticket

Where are my exported files/Routing images

We think you might find this helpful:

Article: Location tool

Didn't find your answer? Create a support ticket

Using external editors (Open/Edit with)

We think you might find this helpful:

Article: About external editing
Article: Opening images in an external editor
Article: Using plugins for external editing

Didn't find your answer? Create a support ticket

Watermark is not visible

We think you might find this helpful:

Article: Recipe Proofing tool

You will see the Watermark in the Export window, or enable Proofing to see the Watermark in the Viewer.


Didn't find your answer? Create a support ticket

Exporting multiple images at once

We think you might find this helpful:

Article: Editing primary / all selected variants

Didn't find your answer? Create a support ticket


Other

PR

For PR and collaboration requests, please send an e-mail to PR@captureone.com

Camera and Lens Requests

We think you might find this helpful:

Article: Camera, lens and RAW Support Quick Guide

Create a support ticket

Feature Requests

Create a support ticket

Didn't find your answer?

Create a support ticket

Please enter the details of your request. A member of our support staff will respond as soon as possible.

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