Get Help
Before submitting your request, check our Noticeboard where you will find posts on current and ongoing issues that we are aware of
If you want to help us improve Capture One, you can send us a feature request or provide feedback in our forum
If you own Phase One or Mamiya Leaf hardware, you have to reach out directly to Phase One support
Please tell us what your question is about:
Getting Started
How to get started with Capture One 23
I have a question about:
Installing or uninstalling Capture One
We think you might find this helpful:
Article: How do I install Capture One?Article: How do I uninstall Capture One?
Article: Can I run two Capture One versions on the same computer?
Article: Why does Capture One installation stop with the error...
Didn't find your answer? Create a support ticket
Coming from previous versions
We think you might find this helpful:
Article: Deactivating Capture OneArticle: Activating Capture One
Article: Upgrading a Catalog
Article: Upgrading a Session
Didn't find your answer? Create a support ticket
System requirements
We think you might find this helpful:
Article: Minimum system requirements to run Capture OneArticle: Which Capture One version should I choose for my OS?
Article: Supported Cameras and Lenses
Didn't find your answer? Create a support ticket
New tools, features and the latest changes
We think you might find this helpful:
Article: The history of tools and features added to Capture OneI have a question about:
Layers in Styles
We think you might find this helpful:
Article: Layers in StylesArticle: Smart Styles
Didn't find your answer? Create a support ticket
Smart Adjustments
We think you might find this helpful:
Article: Smart AdjustmentsArticle: Smart Styles
Didn't find your answer? Create a support ticket
Faster Culling
We think you might find this helpful:
Article: Faster CullingDidn't find your answer? Create a support ticket
Change Capture Time
We think you might find this helpful:
Article: Change Capture TimeDidn't find your answer? Create a support ticket
Capture One Live
We think you might find this helpful:
Article: Quick Start Guide for Capture One LiveArticle: Capture One Live FAQ
Article: Capture One Live Troubleshooting
Didn't find your answer? Create a support ticket
Purchasing and Payment
I have a question about:
Purchasing and Payment
We think you might find this helpful:
Article: Where can I purchase Capture One?Article: Where can I find all the information about my order(s)?
Didn't find your answer? Create a support ticket
Promotions
We think you might find this helpful:
Article: Promo / Voucher Codes PolicyDidn't find your answer? Create a support ticket
Loyalty Program
We think you might find this helpful:
Article: The Capture One Loyalty ProgramArticle: Perpetual License Changes and the Loyalty Program - How it Affects You
Article: Subscriptions, Licenses and Cost of Ownership
Didn't find your answer? Create a support ticket
Account and Software Activation
I have a question about:
Account
We think you might find this helpful:
Article: How can I create a user account?Article: How can I find my Capture One license key?
Didn't find your answer? Create a support ticket
Download
We think you might find this helpful:
Article: Where can I download Capture One?Article: Where can I download Capture One Express for Fujifilm / (for Sony)?
Article: Where can I find and download the Styles I purchased?
Didn't find your answer? Create a support ticket
Install
We think you might find this helpful:
Article: How do I install Capture One?Article: How do I install Styles?
Article: Where can I find and download the Styles I purchased?
Didn't find your answer? Create a support ticket
Activate
We think you might find this helpful:
Article: Deactivating Capture OneArticle: Activating Capture One
Article: How can I find Capture One license key?
Article: Where can I find all the information about my order(s)?
Didn't find your answer? Create a support ticket
Refund and Cancellation
I have a question about:
Order refund
We think you might find this helpful:
Article: How do I request a refund for a product I purchased?Didn't find your answer? Create a support ticket
Subscription Cancellation
We think you might find this helpful:
Article: How can I prolong, edit, or cancel subscription?Didn't find your answer? Create a support ticket
Capture One Styles
We think you might find this helpful:
Article: An overview of StylesArticle: Applying a Style
I have a question about:
Purchasing
Create a support ticket
Downloading
We think you might find this helpful:
Article: Where can I find and download the Styles I purchased?Didn't find your answer? Create a support ticket
Installing
We think you might find this helpful:
Article: How do I install Styles?Didn't find your answer? Create a support ticket
Using Styles
We think you might find this helpful:
Video Tutorial: Using StylesDidn't find your answer? Create a support ticket
Custom Styles
We think you might find this helpful:
Article: Creating a Custom StyleDidn't find your answer? Create a support ticket
Capture One for iPad
We think you might find this helpful:
Articles: User guides and further information about Capture One for iPadDidn't find your answer? Create a support ticket
Getting images into Capture One
Importing images
We think you might find this helpful:
Video Tutorial: Importing and organizing your photosArticle: Importing images into a Catalog
Article: Importing images into a Session
Article: How do I import images from external media into a Catalog?
Article: How do I import images from external media into a Session?
I have a question about:
Can't see my images
We think you might find this helpful:
Article: Why is it not possible to import and edit files?Didn't find your answer? Create a support ticket
Tethering
We think you might find this helpful:
Video Tutorial: Basic Tethered CaptureI have a question about:
Camera is not connecting
We think you might find this helpful:
Article: Tethering with a supported cameraArticle: Wireless / LAN tethering system requirements and setup
Article: Why is my camera not recognized/detected?
Article: Tethering problems: the camera does not connect, frequently disconnects or will not transfer images
Article: Camera, Lens and RAW Support Quick Guide
Didn't find your answer? Create a support ticket
Issues with a connected camera
We think you might find this helpful:
Article: Tethering problems: the camera does not connect, frequently disconnects or will not transfer imagesArticle: Troubleshooting slow tethering performance on macOS
Article: Live View workflow overview
Didn't find your answer? Create a support ticket
Supported cameras
We think you might find this helpful:
Article: Tethering with a supported cameraArticle: Camera models and RAW files support in Capture One
Article: Camera, Lens and RAW Support Quick Guide
Didn't find your answer? Create a support ticket
Upgrading from previous versions
I have a question about:
Missing images or adjustments, images offline
We think you might find this helpful:
Article: Upgrading a CatalogArticle: Upgrading a Session
Article: Offline images explained
Article: Thumbnails Icons
Didn't find your answer? Create a support ticket
Lost workspace changes
We think you might find this helpful:
Article: Workspace layoutsArticle: Saving a personal workspace
Article: Full Screen mode
Didn't find your answer? Create a support ticket
Working on images in Capture One
Capture One Live
We think you might find this helpful:
Video Tutorial: Capture One LiveArticle: Capture One Live FAQ
Article: Capture One Live Troubleshooting
Didn't find your answer? Create a support ticket
Image quality
We think you might find this helpful:
Article: Troubleshooting Hardware Acceleration in case of viewing / processing / exporting problemsArticle: The Lens Correction tool
Didn't find your answer? Create a support ticket
Lost workspace changes
We think you might find this helpful:
Article: Workspace layoutsArticle: Saving a personal workspace
Article: Full Screen mode
Didn't find your answer? Create a support ticket
Can’t edit images or can't see the edits
We think you might find this helpful:
Article: Camera models and RAW files support in Capture OneArticle: Thumbnails Icons
Article: Why is it not possible to import and edit files?
I have a question about:
Can't see the edits
We think you might find this helpful:
Article: Camera models and RAW files support in Capture OneArticle: Thumbnails Icons
Article: Why is it not possible to import and edit files?
Didn't find your answer? Create a support ticket
Tools are greyed out
We think you might find this helpful:
Article: Camera models and RAW files support in Capture OneArticle: Thumbnails Icons
Article: Why is it not possible to import and edit files?
Didn't find your answer? Create a support ticket
Can't edit images (view only or other icons)
We think you might find this helpful:
Article: Camera models and RAW files support in Capture OneArticle: Thumbnails Icons
Article: Why is it not possible to import and edit files?
Didn't find your answer? Create a support ticket
Mask, Luma and Layers
We think you might find this helpful:
Article: Deactivating Capture OneDidn't find your answer? Create a support ticket
Images are offline
We think you might find this helpful:
Article: Offline images explainedBlog post: Relocating Offline Files in Catalogs
Didn't find your answer? Create a support ticket
Metadata, Keywords, Ratings and Color Tags
I have a question about:
Can't edit some metadata
We think you might find this helpful:
Article: Metadata in XMP sidecar filesArticle: Managing metadata
Didn't find your answer? Create a support ticket
Disappearing metadata/Syncing issues
We think you might find this helpful:
Article: Deactivating Capture OneDidn't find your answer? Create a support ticket
Image Colors
I have a question about:
Image looks different
We think you might find this helpful:
Article: Why do the colors differ in the Viewer and on the output image?Didn't find your answer? Create a support ticket
ICC Profiles and Curves
We think you might find this helpful:
Article: The Curve tool overviewDidn't find your answer? Create a support ticket
Using external editors (Open/Edit with)
We think you might find this helpful:
Article: Making image adjustments with an external editorArticle: Opening images in an external editor
Article: Why has Photoshop disappeared from the Open with/Edit with list?
Article: Changing plugin settings
Didn't find your answer? Create a support ticket
Editing multiple images at once
We think you might find this helpful:
Video Tutorial: Speed EditArticle: Editing primary / all selected variants
Didn't find your answer? Create a support ticket
Watermark is not visible
We think you might find this helpful:
Article: Watermark toolYou will see the Watermark in the Export window, or enable Proofing to see the Watermark in the Viewer.
Didn't find your answer? Create a support ticket
Performance/Issues running Capture One
Crash, Hang, App Not Starting
We think you might find this helpful:
Article: Capture One is not launchedArticle: Minimum system requirements to run Capture One
Article: Which version of Capture One will work on my Apple operating system?
Article: Which version of Capture One will work with my Windows operating system?
Article: Allowing Capture One to have full access on macOS
Article: How do I uninstall Capture One?
Didn't find your answer? Create a support ticket
Slow Performance
We think you might find this helpful:
Article: What does Hardware Acceleration do and how do I use it in Capture One?Article: Troubleshooting Hardware Acceleration in case of viewing / processing / exporting problems
Article: Minimum system requirements to run Capture One
Article: Which version of Capture One will work on my Apple operating system?
Article: Which version of Capture One will work with my Windows operating system?
Article: Allowing Capture One to have full access on macOS
Didn't find your answer? Create a support ticket
Getting images out of Capture One
Exporter window (Export Tool Tab is gone)
We think you might find this helpful:
Video Tutorial: Exporting PhotosArticle: Export overview
Didn't find your answer? Create a support ticket
Image Quality, ICC Profiles
We think you might find this helpful:
Article: Removing color castsArticle: Format and Size
Article: Troubleshooting Hardware Acceleration in case of viewing / processing / exporting problems
Article: Why do the colors differ in the Viewer and on the output image?
Didn't find your answer? Create a support ticket
Where are my exported files/Routing images
We think you might find this helpful:
Article: Location toolDidn't find your answer? Create a support ticket
Using external editors (Open/Edit with)
We think you might find this helpful:
Article: About external editingArticle: Opening images in an external editor
Article: Using plugins for external editing
Didn't find your answer? Create a support ticket
Watermark is not visible
We think you might find this helpful:
Article: Recipe Proofing toolYou will see the Watermark in the Export window, or enable Proofing to see the Watermark in the Viewer.
Didn't find your answer? Create a support ticket
Exporting multiple images at once
We think you might find this helpful:
Article: Editing primary / all selected variantsDidn't find your answer? Create a support ticket
Other
PR
For PR and collaboration requests, please send an e-mail to PR@captureone.com
Camera and Lens Requests
We think you might find this helpful:
Article: Camera, lens and RAW Support Quick GuideCreate a support ticket
Feature Requests
Create a support ticket
Didn't find your answer?
Create a support ticket