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New version won't recognize my key from Nikon only version?

Permanently deleted user

The error message says my key is associated with another account. I'm a subscriber of Nikon version for two years. Anyone else have this issue? Thanks!

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  • Winfried Wohlmuth

    I had the Nikon version and just installed the Pro version after upgrading to the Pro version for free. When I start Capturte One I get the same message. Besides, in the license info in Capture One it still see "Capture One (for Nikon)".

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  • Permanently deleted user

    I found the problem with mine. They had two emails on file for me. Somehow, they switched them, or at least that's what I think happened. Anyway, if you're having a problem, might want to verify the email they're using. Good luck and let us know how it turns out!

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  • Winfried Wohlmuth

    Thanks. But unfortunately, for me it did not work. The email adress is correct. When I log in directly on the webpage of Capture One, I can see both licence keys in my order history, the one of the Nikon version and the Pro Version i bought for free today. When I start Capture one, the license I see is the one of the Nikon version. 

    I am not sure if I have to deactivate the Nikon-version license in Capture One and afterwards input the license key of the Pro version. I just fear that I get the same problem and cannot activate the new license key. 

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  • Permanently deleted user

    Here's the message I just rec'd from support, maybe this will help? Not sure what "new key" she's talking about though?

    While the error message is misleading, you should have seen the option to deactivate the software as well. Please, do so and then reactivate Capture One using the new key. You should be able to unlock the software this time. 
     
    If you have issues deactivating your CO please follow: 
    Deactivating Capture One

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  • Winfried Wohlmuth

    Now it works! I proceeded according your suggestions. I decativated the existing license and entered the new one for Capture One Pro. Now everything is fine again. This was a really very helpful hint from your side. Thank you very much! 

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  • Permanently deleted user

    Good news! Your very welcome!

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  • Permanently deleted user
    Top Commenter

    Or you could just read the instructions that Capture One provides:

    https://support.captureone.com/hc/en-us/articles/360002402157-How-can-I-switch-to-another-Capture-One-run-mode-product-variant-

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