Problem Activating Free Trial

Permanently deleted user

• 6 janvier 2022 00:36

Hello, I am extremely frustrated by my inability to activate the free trial. I get to a page where it asks for a Profile Passport. What is this? I have tried using my e-mail and password but it does not accept it. Also,I can't find how to contact customer support customer. Any assistance will be greatly appreciated.

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  Permanently deleted user

  • 6 janvier 2022 08:20

  https://support.captureone.com/hc/en-us/articles/360003989297-How-do-I-activate-my-Capture-One-trial-

   

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  Permanently deleted user

  • 6 janvier 2022 21:33

  Thanks Shane, I tried  this 4 times before I posted (with two different addresses )with no success.

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  SFA

  • 7 janvier 2022 02:57

  When you downloaded the free trial did you create a new Capture One Account or did you use an existing account set up previously?

  Did you get a message with details of the Activation code you need to use to activate the trial?

  This is a User to User forum.

  If you need to contact Capture One Support use the "Submit a request" link and choose the category of request for which you need assistance.

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