Sign-In Required?

Permanently deleted user

• 2022年06月20日 21:55

I installed Capture One 22 Pro last week, and I am using a MacBook Pro with MacOS Monterey.  When I click on the Capture One icon Capture One opens, then I get a message saying "to use this version of Capture One I must sign in".  It happens every time I open the program, and this never happened before.

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  Permanently deleted user

  • 2022年06月20日 22:10

  I forgot to add that have a perpetual license, and the app shows as registered.

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  Peter Tommes

  • 2022年06月25日 17:15

  I've got exactly the same problem (iMac, macOS Monterey 12.4, Capture One 22 Pro). Maybe a bug of Capture One 15.3 (?)

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  Permanently deleted user

  • 2022年06月29日 01:51

  That is the only thing I can conclude.  I've contacted support, but they are no help.  I know they are incredibly busy, but this is really frustrating.  

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  OddS.

  • 2022年06月29日 05:21

  > Thomas Coulter: every time I open the program

  Is information at link https://support.captureone.com/hc/en-us/articles/360002414758-Why-does-Capture-One-ask-for-activation-every-single-time-I-launch-the-software-macOS-only- relevant?

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  Permanently deleted user

  • 2022年06月29日 15:19

  No, neither of those suggestions made a difference.

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  Bojan Zmahar

  • 2022年06月29日 15:34
  • 編集済み

  Hi. Same happened to me. What seems to be working so far: I deactivated the license, restarted the app and put the license key in again.

  (Catalogue was left intact. No harm done. Just don't choose any of the 2 options when it asks whether to use sample images or search for them on the computer.)

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  Permanently deleted user

  • 2022年06月29日 20:23

  I do believe that solved my problem, Bojan.  Thank you, thank you, thank you for your help!!!

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