SLIDERS DISABLED/GREYED OUT
I have been using Pro 20 for awhile but very off and on so I cannot remember everything about it. Sorry for that.
All sliders are greyed out. I have a Sony-taken image on the screen but cannot edit it as all of the sliders are greyed out. This session came directly from the camera chip and all of the files are ARW type. I can see thumbnails on the right and can manipulate them. Now I clicked something and all of the thunbnails flooded the screen and won't go back to just the right side. Thius is very frustrating. Please help.
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You probably turned the Viewer off.
Go to the Menu dropdowns at the top of the screen, pick the "View" menu and you should see the options for changing what is visible (or not visible) as you use the software.
Many options will have a Keyboard Shortcut and you may have activated one of those.
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Thanks. That solved the thumbnail issue not not the non-functioning sliers for exposure, color, etc. etc. etc. It just seems that all of the editing tools, even cropping doesn't work.
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For clarity, my view menu has Overlay, Before/After, Toolbox, Viewer, Browser, and Tools all checked. Thank you for any help.
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Sorry. One last thing. An image is up on the screen, ready to be edited/modified but all of the sliders are greyed out.
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I am using C1 on a Mac, so this may be different on a PC. On my Mac, this occasionally happens for no apparent reason. If I select a different tab than adjustments (e.g., click on the color tab) and then click back on adjustments, the sliders become active. Other more logical reasons are that focus is on a non adjustable mask (heal or clone). In that case, choosing an adjustable mask will activate the sliders.
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I have tried that to no avail. One interesting that happens was someone mentioned permissions on the folder. I tried to bring in an raw image from a random folder of travel pics. It came in all went great, the sliders lit up and I could edit the picture and save it. OK, I tried another one out of the same folder. This time the sliders were greyed out again.
I confess my patience is wearing a mite thin. I was on the internet looking at RAW image editing software and in the top 10 softwaere packages, C! was rated #6 and Luminar was rated #1. I am debating...
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Timothy,
Are you using C1 with a Catalog based workflow or a Session based workflow? Or perhaps both?
Tool visibility is not the only criterion for using that tool. The current "focus" of the application might be on something that the tool does not apply to or a function that removes the possibility of editing for as long as it persists in that functional state. All quite normal things for software applications but extremely difficult to second guess the reasons without being in a position to be interactive with the application to see what is happening.
For example, if you are working with a layer and attempting to use a tool that is not layer enabled. The Black and White tool for example.
Or working with a layer type that has specific purposes - Cloning and Healing come to mind - that do not have all of the edit tools available because they would not be applicable to the feature.
Another option is the potential for an application to be requesting user input about something - like a warning or question about what you have just asked it to do or some sort of Windows message - that is not currently visible. Sometimes popup windows fail to appear on top of the current window stack or may appear "off-screen", especially if one is using a multi-screen set up or may sometimes use a multi-screen setup.
I have even expereinced Windows setting popup windows sizes to single pixels as the edge of a screen and on some occasions making positional data negative so that the display window was the correct size but display off screen from the edge of a screen area rather than onscreen.
Hopefully Win 10 has long since eliminated such problems - I observed them in much older versions of Windows. Thankfully very rarely.
Re-reading your description of the problem I suspect you are using a session and as you have not really mentioned "Import".
Are you simply removing the memory card from the camera, putting it into a card reader and then opening the folder of images in Capture One?
If so Capture One will be trying to write Thumbnails, Previews and the edit instructions to the card. It is possible to do that but may give unpredictable results since card formatting, free space and a number of other factors could have an effect on what you can achieve.
I would always advise importing to the session or at least copying the files from the card to a system based storage device before attempting to edit. (Mentioned just in case it has some bearing on what you are seeing.)
The only other thing I can think of is that some of the files fall outside the "Supported file" conditions - for minimum and maximum size or because they have been created as B&W files rather than colour-based files for example. See the Release Notes of Community FAQ articles for guidance on limitations.
If the files are coming from a Digital Camera and are RAW files that would seem unlikely.
If you can never get a particular file to respond to the edit tools, no matter where it has been located, you may also want to check that the camera is not using any special features for that shot that might not be supported. The list of Supported Cameras and any specific Notes about that camera may be pertinent for that situation.
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Let me start at the beginning. I am an amateur using a professional's tools becasue I liked its abilities. I have no pro aspirations and do what I do just to get the best picture possible. Once in awhile, I get asked to shoot a specific event, like a wedding or a graduation, and they offer to pay me. Not top dollar, but enough to make it worth my while. I usually set up my camera to take high quality jpeg AND ARW (Sony-speak for RAW) at the same time, so these are RAW images.And I verified all of that in the metadata flyout for images. These are RAW images.
I went to a high school graduation with my Sony A77II and shot photos. I came home and took the photo chip out of the camera and loaded it into a "holding folder" on my computer. I started C1 and created a new session just as the tutorials say to do and that created the Capture folder and the others. I then used the import command in C1 to populate the Capture folder. Everything worked great. I chose a test image to edit and all worked fine, sliders worked, edit was good, and there was world peace. I then tried to edit another image in the same Capture folder. That is when the sliders went dark and here I am.
Someone mentined folder permissions as a reason for my problem. As I said somewhere else, I tried to edit a photo (also RAW) from another random folder and it worked. The second image I tried to edit from the same folder, the sliders went dark again.
Folder permissions? Hey, I have a news flash here. I bought and paid for C1. Not Express, but the real version for Sony. Who gives a rip about folder permissions? And why would C1 give a rip about folder permissions? Most software that I have purchased runs when I start it up. If it does not operate right for some reason, I get an error message so I can correct the problem and move forward. For this job, I had to give the photos to a friend to edit (he uses Lightroom) and give him my retainer. All told, I wasted my day. Why? My software wouldn't run, C1 has never responded, all I have to show for my day is a very good reason why C1 might need to get kicked to the curb in favor of something that does what I need, when I need it. I have a question for all you C1 purists out there. If this had happened to you; you took photos and a client was in need of the photos and C! would start and no one anywhere in the world knew why, would C1 still be your editing program of choice? I have no doubt of its capabilities. I have used C1 since version 9 and it has always worked great. Now this?
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Timothy,
Folder permissions are more typically a problem in Mac setups. However, Windows also provides for restricting access as part of system or shared usage security.
So it's a suggestion to be considered. If you are certain you can ignore it that's fine. No need to get mad about it.
You seem to be experiencing something that other users are not experiencing. In the absence of of anyone appearing with -"Yeah, I had that and fixed because of this action." answer - all we fellow users can do is make some suggestions about where to look and what to look at. The suggestions may or may be useful. Sometimes people are able to take them as catalysts that generate their own ideas to investigate. Once in a while such things can produce a breakthrough and a solution driven by the problem holder.
Sorry to hear you are having problems and are under pressure to deliver to clients. As an "on and off" user might it be a better option at this moment to cut your bad experience short and use whatever application you would normally use for processing the images in order to alleviate the stress?
Other than that you could look at the log files but that might not be useful in this specific situation.
Reading between the lines of your comments should we understand that you created a Support Request but have not had a reply from the Support team?
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Hi all.
First, please do not interpret my rant as anger at my fellow users. There is no way I would be angry at help from you kind people. The truth is that I did ask C1 for help via a formal support request and to date have not heard so much as one word. No, I thank anyone who spent time thinking about my problem and trying to offer a solution.
My "anger" comes from well-formed frustration. C1 is (supposedly) a professional designed and developed product. One of their "cons" in reviews is cost. I get another marketing material from them to believe that a new edition every year is their stated goal and they work overtime to make that happen. Now with such a professional product, I would assume (yes, I know, ASS U ME) that support would be equally robust. I feel like the guy that bought a new Mercedes and had to depend on the kid at the Shell station for repairs. I cannot think of any other professionally-oriented product that depends on a user group for support. See, I got used to C1 in version 9 and have used it every since. It is (or was) my go-to raw editor. This is the first version I have had a problem with. But I have learned a lesson: Not to bank on a product that lacks a good support system. To be honest, I was at a high school graduation and there were three pro-level digital cameras there, mine and the two people hired to shoot the thing for the school. Everyone else used iPhones. Maybe the RAW image is headed for extinction.
Thanks to all for the support and trying to solve C1's problems. Perhaps I should be looking at somethinig a bit more usable.
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Timothy,
I fear you are correct about the "mobile images" future.
But then photography has long been a niche activity for a smallish number of professionals and determined hobbyists with the masses taking the odd film or two and having them processed and printed in a lab of some sort.
The large SLR market expansion for the digital promise once reasonably good digital cameras became available at a price people felt they could afford - somewhere in the mid to late 2000s - was quite short lived.
To be quite honest, when a low end, mid-market smart phone's cameras can satisfy the requirements of most users with the benefit of being able to instantly communicate the results to friends and family using a device people will soon need to carry to be able to go about their daily lives, the additional costs of "proper" cameras and lenses and the need for a device on which to edit the results must surely influence the trends that the "serious" camera manufacturers find themselves responding to.
If one was taking a commercial decision and discovered that ones main revenue providing clients were happy enough with decently shot smart phone snaps and whatever look one might offer (usually strong colours and significant contrast seeming popular) then no matter where one's own creative inclinations may be pulling the commercial reality for the lowest cost base and most competitive pricing might suggest that the mass market can be satisfied without a dSLR or Mirrorless equivalent and with very little post processing.
That means there must be some interesting decisions to be made by software developers in the near future. Not the least of them being how one should attempt to set up and fund comprehensive customer support for today unless there is some very clear and well proven benefit to so doing for the longer term.
I am not sure the Photo generation industry is in a position to have data that would provide a useful basis for accurate predictions at that level 5 to 10 years from now. It must be difficult for management to make any sort of prediction that may prove accurate and wise in the medium to long term. If the resulting decisions are neither accurate nor wise then the company will likely disappear (or change dramatically) and could well disappear.
Amalgamations and sharing of products, as we currently see happening in many consumer oriented industries, may become the normal state of play. Perhaps identical computer programs appear under different marketing names? More likely software will be provided on a rental basis along with storage. All in the cloud. Keep paying for fear of losing one's life's work.
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I am having the same issue in C1 20 - all sliders are greyed out for a certain image and I cannot edit that picture. And I'm only trying to edit a .jpg ! Previously edited pictures work - the sliders are lit up.
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I was having the same issue in C1 20 - all sliders are greyed out for a certain image and I cannot edit that picture. And I'm only trying to edit a .jpg ! Previously edited pictures worked - the sliders are lit up.
I found some possible answers here: https://support.captureone.com/hc/en-us/articles/360002420438-Why-is-it-not-possible-to-import-and-edit-files-
In the end, I was trying to help a friend edit a picture they had posted on a website. They uploaded it in very low resolution, and I think the problem is that it doesn't meet the minimum size that C1 will edit! (Based on the linked support page above)
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I occasionally run into the problem of grayed out sliders. Aside from the issues mentioned above (permissions, image too small or in wrong format), which do not apply to my images, this problem seems to present itself randomly, and fortunately rarely. I stumbled into a solution that works 100% for me and I have no idea why. If the sliders are grayed out, I click on the Color tab and then back on the Exposure tab to edit and the sliders are active/no longer grayed out.
This is clearly a C1P bug. It may not be what you are experiencing, but it's worth a try.
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Make sure you are clicked on the background layer within the Layers panel. This happened to me when I first started using C1 and it took me forever to figure out the simple issue that I was still working on a layer.
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I'll add to the chorus of people with mysteriously greyed out sliders. Some jpegs allow editing; others don't. Some pictures downloaded from the web or from Google Maps have a little eye icon in the lower right corner of the browser thumbnail. These are the ones that are uneditable. I haven't been able to find a common characteristic that would explain this. They were all editable and savable with Photoshop. I looked at Windows permissions, read-only directories, read-only files, and nothing seemed to help. Jpeg's don't have layers, so that's not an issue here. Switching from one view to another didn't help either. Has someone figured this out?
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Clicking to another tab and then back worked for me. Thanks Jerry C.
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