I cannot import my files.
My files do not appear after being imported.
I cannot edit my files and the tools are greyed out.
There is a couple of reasons indicating why a file cannot be imported into Capture One or edited with the help of the tools available in Capture One. Check the typical cases and solutions to them in order to import and edit images successfully.
Case 1. Files are greyed out or cannot be selected when importing into Capture One.
At this stage of import, you just have to select or highlight the folder the images are in, then click Open. The images should appear in the import dialogue so that you can name and save them to whatever folder or album you want.
Case 2. Files from the selected folders do not appear in the Import Dialogue after pressing Open.
If the files are located in a subfolder within the selected folder you have chosen to import from, be sure to tick the Include Subfolders checkbox in the Import From section. Afterwards, the images located in subfolders should then appear in Capture One.
If this does not happen and the images are still not visible in Capture One, check whether the file type is supported by the version of Capture One you are using. You can check that in the release notes available for each version of Capture One on our website.
Also, you need to check the Global Filter in the View -> Global Filters to verify whether any option in enabled there. For instance, if there is a tick next to the Always Hide JPEG Files option, any JPEG files from the import dialogue will be always hidden. That is why you should untick those options so that the files of specific formats would be displayed onwards.
Case 3. TIFs and/or JPGs files do no appear inside the Import Dialogue after pressing Open
Keep in mind that there are file size limitations in Capture One. If files do meet these requirements, they will not show up inside the Import Dialogue.
- The smallest supported file for viewing should be at least 16px in width/height.
- The smallest supported file for editing should be 512px in width/height.
- The largest supported file is when Width x Height is less than 40000 x 20000 pixels.
Case 4. Unable to edit RAW files and the tools are greyed out after import is done
If such things happen, Capture One is most likely running in the wrong activation mode. It is probably activated in the DB (Digital Back only) mode. In that case, images are displayed with an eye icon on them. This could be a problem when working with DSLR files. The solution is to activate Capture One with Pro or Express Key. In that case, go to Capture One -> License and deactivate DB mode.
Case 5. Capture One cannot properly read the file due to improper permission.
This often occurs when reading or capturing images on an external drive. Therefore, we highly suggest working from a local drive if this is the case.
A crossed-over pencil will appear in the bottom-right corner of an image in case a file is not supported or if you don’t have the access rights to edit it. You might see the read-only icon if you try to edit image files located on the external drive.
NOTE: JPEG files will have a read-only icon if the Enable JPEG Editing option is unchecked inside the Capture One Preferences.
Case 6. The tools are greyed out after upgrading a session or catalog database file.
If you have recently upgraded a session or catalog database file in a new release of Capture One but cannot access new tools or features, you have to upgrade the Rendering Engine for each of your variants. To test this, create a new variant of the image and then upgrade the Engine for the new variant inside the Color tool tab under the Base Characteristics section. You will then have access to the new tools and features.
Case 7. Imported files no longer appear in Capture One
- Make sure that there are no Global Filters set inside the View menu (as explained in Case 2). If there are any, the files of a certain type will not be shown inside of Capture One.
- Check the All Images album or collection inside the Library tool tab to see if the image(s) appear there.
- Make sure there are no other images being filtered either in the Filters tool inside the Library tool tab or inside the Advanced Search tool dialogue.
Case 8. The files cannot be edited because those are read-only in Capture One.
TIF/JPG/PSD/PNG files that are not in RGB color space cannot be adjusted within
Capture One and will be read-only.
Layered Tiff: Capture One 9.1 onward can support Tiff files with alpha channel or layers
saved in the file (from other apps like Adobe Photoshop) but for viewing purposes only.
Reprocessing the image will result in a new flattened image.
PSD: Capture 10.1 onward can support PSD files in the viewer. The PSD can contain any
adjustments, layers, text or smart objects but must be saved in Photoshop with “maximize
compatibility” enabled. Reprocessing the image from Capture One will result in a new