My Client is in the US and I am in Europe. He wants to see and rate the images as they are being shot. How can I do this with Capture Pilot?
To set up the remote host viewing, some advanced settings on both the router and the Capture Pilot are required.
NOTE: Issues arising outside of guidelines in this article are beyond the remit of support we provide and you should contact your ISP or IT admin.
Setting up the remote server
To set up the remote server, you will need the following information.
The server’s local IP-address
On macOS, this can be found in System Preferences -> Network. In the left panel, select the network connection you are using to access the internet. The IP Address will then be displayed in the right panel.
On Windows 7 / Vista, this can be found by clicking on the Launch button, typing ‘cmd’ in the search field, and pressing Enter. Then type ‘ipconfig’ in the command line and press Enter. You will see the list of adapters and characteristics. Navigate to the Ethernet Adapter Local Area Connection section or the Ethernet Adapter Wireless section and find the information on the network connection and IPv4 address.
On Windows XP, do the same as in Windows 7 / Vista but start with clicking on the Start button rather than the Launch button, press Run, and type ‘cmd’ in the command line.
The server’s internet IP-address (see 2).
The port that the Capture Pilot server is using (see 1).
Setting up Capture One
1. Go to the Capture One tool in the Camera tool tab. To set up the server, type in its name in the appropriate field of the Basic tab and choose what folder of images to show in the Folder drop-down list.
In the Mobile tab, you can select the permissions for the server. Also, check the number in the Port field in the Mobile tab of the Capture Pilot tool. If it is set to ‘auto’, you can hover with the mouse over the field and a pop-up message should appear, telling you the port that Capture One has chosen (e.g. 62875). If you can't see a number, start and stop the server and try again. At this point, enter that number into the field (stop the Capture Pilot server first), so the port-forwarding setup doesn’t have to be repeated.
2. Enable port forwarding on the router (you will need a static IP for port forwarding to work). Find some helpful guidelines for port forwarding for generic routers here. Find your router first, then click the orange banner to skip the ad, and go to the default guide. Follow the setup guidelines for port forwarding.
Notes for NAT port forwarding settings
Service name (doesn't matter what this is e.g. Capture Pilot).
Port start and port end should be the same as the Pilot reports in C1 (e.g. 62875).
Server IP address should be the server's local IP address (IPV4 should look like this 192.168.1.xx).
Notes for Apple Airport Express
Choose Manual Configuration> Advanced >Port Mapping.
Enter details in the appropriate fields: private IP Address is the server IP address (IPV4); TCP ports are the same as in Step 1.
Name the service. Do not enable Bonjour.
3. Use a site like this to get the server's internet IP address (the target Machine displaying the RAWs.) You will need to give this to the iPad/iPod/iPhone user later.
4. Use a site like this to verify whether the port is open. Enter your external IP (if not provided already) and the port number (e.g. 62857). Press Check. If everything is correct, the port will be reported as open.
In case the checking procedure fails, make sure that the server is started, double-check the settings on the router and turn off (or make the relevant exceptions in) any firewalls.
NOTE: If this does not resolve the problem, then this issue does not fall in the area of our responsibility and the type of support we provide. Thus, you have to contact your internet service provider or other relevant IT specialists for assistance.
5. Start the server at any time. When a user has completed the steps below, it would be able to connect to the server.
Setting up the mobile device
6. Launch the Capture Pilot application on the device (iPad, iPhone iPod touch etc) and press + in the server list.
7. Add a name (e.g. RemoteC1server).
8. In the Host field, type the IP address you got in Step 3.
9. In the Port field, type the same port number as you got in Step 1.
10. Then press Save.
11. To connect to the server, navigate to the custom server list and press the server's name you selected previously when setting up the mobile device. You should now see the captures.
Things to consider
- Currently, the iPad/iPhone/iPod needs to be connected to WiFi to work appropriately.
- Corporate or enterprise networks generally do not allow access to port forwarding.
- You need a static IP for the remote server to work.
NOTE: In case you experience the issues that fall beyond the type of support we provide, contact your local ISP or IT admin.
When will you come up with a more robust solution that works with out port forwarding? Pretty much no studio in the world will allow you to tweak their network settings. If we had access to the temp files the C1 web server makes we could use those. Please make this a priority, this last year with the pandemic and clients not coming to set has been very challenging to get them images in real time. This seems like a very simple thing to solve.
Agreed with Misha - very frustrating. The last thing we need to be doing when we get to a studio is trying to tamper with their routers!
Has there been a solution to this problem yet??????
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