I can't activate Capture One on my computer and the following error "The request was aborted: Could not create SSL/TLS secure channel" appears diagnostics from the license activation screen. How can this be fixed?
This kind of problem concerns the TLS 1.2 protocol that is not enabled by default on Windows 7, Windows Vista, and Windows XP.
As our security system uses TSL 1.2 protocol, creating a secure SSL/TSL is not possible when a client has such a security protocol as TSL 1.0, for instance.
Please note, that Microsoft has also ended support for Windows XP, Windows Vista, and Windows 7, so they are considered as the deprecated operating systems today. If you are still running any of these operating systems, your PC may become more vulnerable to security risks.
Updating an operating system would be helpful, but if you would not prefer such an option, we recommend the following workaround.
1. Click on the Windows button and select Run... or use the combination of controls Win+R to open the Run window.
2. Type in "regedit" (without quotes) in the Run window.
3. Click OK to get to the Registry Editor.
4. Browse the following registry key in this window.
5. Right-click on the Protocols folder and select New -> Key from the drop-down menu.
6. A new folder will be created. Right-click on it and select Rename. Enter "TLS 1.2" (without quotes) instead of the current folder name.
7. Right-click on the TLS 1.2 folder and select New -> Key from the drop-down menu. Name it as "Client" (without quotes).
8. Right-click on the Client folder and select New -> DWORD (32-bit) Value from the drop-down list. Name it as "DisabledByDefault" (without quotes).
9. Double click on DisabledByDefault and make sure it is assigned the value '0' (zero)
10. Restart your computer for the changes to be implemented. Then open Capture One and activate the software again.
NOTE: To enable TLS 1.1, repeat the same procedure but name a folder as "TLS 1.1" during Step 6.