QUESTION
I can't activate Capture One on my computer and the following error "The request was aborted: Could not create SSL/TLS secure channel" appears diagnostics from the license activation screen. How can this be fixed?
ANSWER
This kind of problem concerns the TLS 1.2 protocol that is not enabled by default on Windows 7, Windows Vista, and Windows XP.
As our security system uses TLS 1.2 protocol, creating a secure SSL/TLS is not possible when a client has such a security protocol as TLS 1.0, for instance.
Please note, that Microsoft has also ended support for Windows XP, Windows Vista, and Windows 7, so they are considered as the deprecated operating systems today. If you are still running any of these operating systems, your PC may become more vulnerable to security risks.
Updating an operating system would be helpful, but if you would not prefer such an option, we recommend the following workaround.
1. Click on the Windows button and select Run... or use the combination of controls Win+R to open the Run window.
2. Type in "regedit" (without quotes) in the Run window.
3. Click OK to get to the Registry Editor.
4. Browse the following registry key in this window.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols
5. Right-click on the Protocols folder and select New -> Key from the drop-down menu.
6. A new folder will be created. Right-click on it and select Rename. Enter "TLS 1.2" (without quotes) instead of the current folder name.
7. Right-click on the TLS 1.2 folder and select New -> Key from the drop-down menu. Name it as "Client" (without quotes).
8. Right-click on the Client folder and select New -> DWORD (32-bit) Value from the drop-down list. Name it as "DisabledByDefault" (without quotes).
9. Double click on DisabledByDefault and make sure it is assigned the value '0' (zero)
10. Restart your computer for the changes to be implemented. Then open Capture One and activate the software again.
NOTE: To enable TLS 1.1, repeat the same procedure but name a folder as "TLS 1.1" during Step 6.
Comments
17 comments
Thank you Lily, this worked like a charm!!!!! So grateful!
Super, hat geklappt
Hi Tomas,
Thank you for the comment.
Could you please clarify what is written in the lines 4 and 5 after "Exception. The request was aborted. Could...".
Hi Lily. Have the same problem like Tomas.... the window says
Check 01: Success
Check 02: 178BFBFF00100FA0 /
Check 03: 1777828070
Check 04: Exception: Die Anfrage wurde abgebrochen: Es konnte kein geschützter SSL/TLS-Kanal erstellt werden..
Check 05: Exception: Die Anfrage wurde abgebrochen: Es konnte kein geschützter SSL/TLS-Kanal erstellt werden..
Check 06: success
I have the same problem, I have made the modifications and it remains the same, I have made them for DWORD (32-bit) and DWORD (64-bit) and without a positive result.
Hi Michael,
Thank you for the comment.
Have you followed the steps outlined in the article?
You should also enable TLS 1.1 in the same way as for TLS 1.2.
After the protocol has been added, you also have to reload the computer.
Hi José,
Thank you for the comment.
Please let me know whether you enabled both TLS 1.1 and TLS 1.2.
Also, please let me know what it shows you when you go to https://activation.phaseone.com/Errors/ServiceStatus.aspx
Yes, I have enabled TLS 1.1 and TLS 1.2. with DWORD (32-bit) and DWORD (64-bit), with neither it works.
When I enter https://activation.phaseone.com/Errors/ServiceStatus.aspx I get the screen "Activation service is alive"
Hi José,
If possible, please try to join another network connection.
Also, turn off the VPN if there is any,
Hi.
I have moved my network from Public Network to Home Network and it is perfect.
Thanks for everything.
Hi José,
Glad to hear that.
Hopefully, everything works fine now.
Lily, where is this Windows Button you named in Step 1. to find the Run-window?
Thanks.
Romano
Lily, i found the Button.
Romano
Hey lily, followed everey Step like you wrote it in the Article for TLS1.1&1.2 and restarted my Computer multiple times but nothin changed. I tested it with every Network i can reach, Networkstatus was allways set to Private. When i click your Link, the site says Activation Server is allive...
Amazing solve! Thank you Lily :)
Hello Lily.
I've emailed support (request (128340)), and in doing so found my way to this page.
Have tried all the options listed above (on Win7 Professional - 64bit) and created the TLS 1.1 & TLS 1.2 trying both DWORD (32 bit) and QWORD (64bit) options... still running into same problems of failed to connect to servers, antivirus is turned OFF.
Hoping someone can follow up with advice to do an upgrade from CaptureOne 10 to Capture on 20 (13.1.4)
finally sorted after repeating the same steps for a 3rd time.... anyway thx.
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