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29 comments

  • FirstName LastName

    Dear Jack:

    I photograph artists' paintings. To do this, first I need to be able to crop a photo I took of the painting that results in the cropped image of the painting being a quadrilateral, that is, the cropped image of the photo of the painting will have 4 sides and all background will be eliminated. Then I need to edit the quadrilateral into a rectangle, without losing any part of the image of the painting and without any background remaining (which should have been eliminated in the first step). Does Capture One have the features that will let me do this. Thank you.

    Best regards,

    Warren Lamboy

    -1
  • John Clark

    It's nice to know that C1 values user feedback. However I think that the value put on this feedback is less than zero.

    I value the time of my life and it infuriates me wasting it on processes which could and should be easier. When the world is talking about AI, in the world of C1 a lot of what one sees is AS… making things which should be done by a computer far harder than necessary. Personally, I could not give a tuppenny about an iPad version of C1. I'd just like the computer based one to work properly.

    Last week, I was asked for some pictures from about 5 years ago which were in an Aperture library. I had exported a segment of this library, ready for importing into C1, carefully linking all the original files beforehand.

    5 years is not so long but it's long enough to have new storage devices and a little reorganisation. To relink the missing files with Aperture is a 5 minute job. Once Aperture is pointed at the new hard drive it automatically picks up the folder structure and in a few seconds, the whole library is relinked.

    C1 is unable to emulate this behaviour at all. I had imported the Aperture library into C1 a few years ago but since the main hard drive name was new, I wasted most of a day pointing and repointing C1 to the folders where files were, often one by one. Eventually, the organisation in C1 was so bad I gave up and reimported the original library and this was so slow that I got an old computer and reinstalled Aperture! 

    Comparing Aperture, a program from the previous century(?) with C1 isn't entirely fair but there are only one or two things C1 does better. C1 is just useless with large libraries (catalogues) to the point where I now only use a single library per project. You may say that this is the best way but Aperture managed it perfectly.

    Even in the case of a single catalogue per project C1 fails. You would imagine that C1 might be smart enough to suggest a catalogue name by the import folder name or guess that the import folder was actually the same as where the catalogue was stored. C1 might also expect exports to be in the same folder as the catalogue instead of the one used last week. But no. AS abounds in C1.

    So if C1 does actually value user feedback, it would be really nice if some of the roadblocks were removed within C1 to make the program less of a pain to use.

    JC

     

     

    4
  • Jack W
    Moderator

    Hi Warren - Capture One cannot directly edit pixels, so deleting the background won't be an option in Capture One. You can however use the Crop tool when shooting and use Next Capture Adjustments to apply the selected crop to any new images that come in. Let me know if you need any more information or if I have misunderstood.

    0
  • Jack W
    Moderator

    John Clark Thanks for your comment and for the feedback provided.

    You should be able to click on the top layer of your folder structure in a catalog, right-click and select "Locate" with all sub-folders coming back online. See here if you haven't done so already: https://support.captureone.com/hc/en-us/articles/360002400597-Offline-images-explained

    I'd also encourage you to make a post here if you have some direct feedback on Capture One Pro. Our Product Management team takes a look at the feedback here and provides responses when necessary/required – it's a good way to get your feedback seen by the right eyes and to also provide to us in the correct format.

    Sorry for the negative experience that you had in Capture One, and I hope what I've suggested above can help you in the future.

    0
  • Jehuda Waeltermann

    Todays newsletter mail was sent three times (11:12, 13:05 and 14:16). I always get the newsletter more than once. Maybe you get that fixed because it's more annoying than productive or helpful.

    0
  • Jack W
    Moderator

    Jehuda Waeltermann I'll look into that for you and see what's happening there. It might take a few days for the changes to take effect.

    0
  • Jack W
    Moderator

    Jehuda Waeltermann It was an error with the sending of this particular email. We're looking into if other people were affected and how we can prevent this from happening in the future. I don't anticipate it happening again, but thanks for making us aware.

    0
  • Jehuda Waeltermann

    Thanks for the information, but keep in mind it was not the first time that happened. Also I got two mails notifying me about beeing mentioned in this thread (send 15:50 and 16:03). Weird...

    0
  • Jack W
    Moderator

    Jehuda Waeltermann Probably because I tagged you in two comments. We discovered that this happened to 20000+ recipients, so you're not the only one. We certainly don't expect it to happen regularly and we apologize for the inconvenience.

    1
  • FirstName LastName

    Well,

    If Capture One values our input so much, then why oh why did you suspend my user account?

    Thought it was odd that I wasn't able to log into the forum, when one day I hit the "Please sign in to leave a comment" thing and saw this flash in my browser:

    "https://www.captureone.com/redirect-handler?intent=logout&kind=error&message=Cannot+sign+in+suspended+user+%23378081751517"

    And this was done without even having the intestinal fortitude of telling me, or telling me why.

    To add to the insult, all my entries in the forum have been eliminated. All that there is now are a couple of quotes in other messages with my name.

    I've spent a goodly amount of money on your products in the past.

    This is the thanks I get for that.

    Yes, I've sent support requests and e-mail regarding the topic, with no response.

    Wow, just wow.

    0
  • Jack W
    Moderator

    The only reason your account would be suspended would be if one of your comments or posts was considered spam. If you have made a support ticket on this, then I'll make sure we get your account back up and running.

    We would never ban somebody for no good reason. We'd at least let you know it was happening before taking such action.

    0
  • FirstName LastName

    Well,

    Amusingly enough, a week ago I get an e-mail that my request is on it's way to one of your friendly support staff members. 

    Looking at the e-mail sent it references the e-mail assigned to this account, which is definitely not the affected account as my access on that account is suspended. But you should know that, right?

    I've sent two direct e-mails to support and three requests for support from here: https://support.captureone.com/hc/en-us/requests/new?ticket_form_id=9771250349853

    0
  • Jack W
    Moderator

    Hi there – responded to you a couple of minutes ago in a support ticket and your original account should be up and running. :) 

    0
  • Christopher Dubea

    Well yes now I can post as my original account. Thank you for un-suspending me. 

    Unfortunately in this kerfuffle, everything that I've entered here in the forum is gone.

    My support requests are here, but nothing else.

    This is the second time this has happened.

    Coincidence?

     

    0
  • John Clark

    I wish I felt that you actually did value feedback! Anyway, here's some.

    Having C1 on an iPhone is meaningless to me. Having it on a table is less so but I won't use it. What I would like is some of the outstanding faults fixed, bugs squashed and a new feature here and there which would persuade me to update. Right now, I see nothing in the last two releases to make me upgrade other than the threats of a subscription model, while all the other image processing programs are regularly upgraded with fairly useful and time saving features. It's up to you but I can't see C1 surviving if nothing changes.

    Here's an annoying fault or bug. When exporting, C1 uses some odd logic to decide where to save the exports. Normally it's either the last folder used but often, it's not. It's some folder used months ago which means a search to find the exports. Whether changing any options within the export page changes things I don't know but yesterday, I had exports dumped all over the place. It's not like the export folder dialogs are easy to set and follow, they're positively DOS in their functionality.

    JC

    0
  • Jack W
    Moderator

    John Clark If there's anything you can think of that would bring value to Capture One, then consider making a feature request on the dedicated topic.

    Sounds like you're using an export recipe. Use the Export Location tool to select the location you wish to export to. The location will persist based on the recipe being used.

    Doesn't sound like a bug to me, but if you think otherwise, you can report a bug here.

    I hope over time you'll see that we do indeed value feedback, very much so. :) 

    0
  • Jack W
    Moderator

    Christopher Dubea I can't recover your post/comment history. Seems this is deleted once a user is suspended – sorry about that.

    I'm speaking with Zendesk to see if this is definitely the case and to also see how/why this happened and ways we can prevent it in the future.

    I've done all I can for you in this instance, but if anything else pops up then just give me a tag.

    0
  • Christopher Dubea

    Well, this has been most interesting.

    My access is suspended without any notice or reason and with that the myriad of technical content I've provided to other users in this forum is deleted in it's entirety.

    This got me thinking so I checked this thread: https://support.captureone.com/hc/en-us/articles/7998068628637?page=1#comments 

    Last time I looked there were over 1000 entries here.  How do I know? I entered entry #1000. There were well over 1000 entries the last time I checked. Don't know how many more.

    Now there are 994 entries. So at least 6 users/entries were deleted in what I'm going to call "the suspension event". 

    It certainly seems like someone decided to go through and "take care of some business" and suspend those who they wished to silence. I had read all of the entries in that thread.  Many were unhappy but there were none that I would have considered to be "spam". In my little mind this is a brute force censorship effort going on as evidently some folks had said something that touched a nerve.

    How many other users were suspended and haven't yet figured it out? Care to provide the number of registered users (not Firstname Lastname) that were kicked to the curb for speaking their minds?

    The collateral damage in all this is the loss of good user based technical information in your forum supporting your product. Not just from me, but all the suspended users.

    Honestly, this speaks volumes about what Capture One thinks of their customers. Absolute volumes about the lack of regard you have for your customers. Those people who pay your salaries.

    To be brutally honest, I'm done here. I've gone out of my way to be helpful to other users in the past as Capture One refuses to participate in the forum activity dealing with day to day questions about the software.  I will no longer be monitoring this forum.

    There are few diehard individuals that provide a lot of user support in the forum.  Good on them. How long is it before one of them says something that "touches a nerve" and their entire presence is eliminated? How many folks can you do this to until there is no one left to help other users?

    I'll keep using Capture One for as long as I'm able. When that is no longer an option I will migrate to another tool to post process my images.

    It's unfortunate, as I've extolled the virtues of Capture One wide and far until now. Technically it's a superb product. Unfortunately the business end of Capture One is not anywhere near as laudable.

    respectfully

    -1
  • Jack W
    Moderator

    Christopher Dubea

    I can assure you we don't have the time or resources to go through every comment that speaks against Capture One. Some comments were removed because they were abusive, which we will not accept on this forum.

     

    To clarify further, banning people is very much a last resort, if the rules of the forum are repeatedly broken. I'm the one who has the final say on things like that and I've only ever banned people for posting spam and / or abuse.

     

    We of course respect your right to speak your mind, but unfounded conspiracy theories are not beneficial to those coming to the forum for help and advice.

     I'm happy to take this conversation in private if you wish to discuss further.

    1
  • FirstName LastName

    Cher Jack,

    J'utilise Capture One comme essai d'un mois et je ne peux pas zoomer sur mes photos téléchargées (prises avec Sony A7RIIIA) sans qu'elles ne deviennent floues. Je ne peux pas tous y accéder proprement et je ne peux donc pas tester complètement le programme. Pouvez-vous me donner des instructions (idéalement en français) sur la façon d'utiliser pleinement le programme pendant ma période d'essai avec Capture One, en particulier comment je peux m'assurer que je peux d'abord   visualiser (et si nécessaire) éditer mes photos sans qu'elles soient floues .

    Un grand merci par anticipation,

    Le vôtre Philippe Maillard

    0
  • Jack W
    Moderator

    Hi Philippe – you should contact support with any issues you're having during your trial. I'm afraid we don't offer support natively in French, but your replies will be translated for your convenience.

    From what you've described, there could be a number of factors contributing towards this, that we'd need to see with screenshots and more detail in a support request. The last instance I saw of this happening was due to there being "pipes" in the name of the session – so check that you are not using illegal characters in your image name or document (session or catalog) name.

    0
  • FirstName LastName

    Hi Jack,

    Je voudrais profiter de l'essai d'un mois pour voir si votre logiciel convient aussi pour mes Canon mieux que DPP4, mais le système "netteté" semble bloqué et rester inactif !? Comment y remédier et qu'il marche dans les 11 jours qu'il reste d'essai ? Merci d'avance. J'ai envoyé votre lien, une réponse, without solution again.

    Mot d'une voisine : 

    Thanks Jack for your swift response. Unfortunately I still haven’t had the support needed to solve the problem as explained in my previous message. Please can you see to this promptly as it impacts on my work greatly.
    Yours,

    0
  • FirstName LastName

    Salut Jack,

    13 jours restants et en fait aucune fonction ne marche !? Tout est désactivé ! Pourquoi ? Dois-je aller vers Salle lumineuse ?

    Merci de m'aider s'il vous plait. Philippe Maillard

    0
  • Jack W
    Moderator

    Hi Philippe – I can see that Sergi replied to you a few days ago, so hopefully everything has been addressed in the support ticket. Let Sergi know if that's not the case.

    0
  • Max Burnett

    Hello!

    Been a C1 user for over 5 years now and haven't looked back. One improvement that I'd love to see whilst developing images, is that the image that you're currently working on, resides in the centre of the filmstrip at the bottom. At the moment, as you work your way through images, the current image selected is always on the far right, or the front, of the filmstrip. 

    By having the current image you're working on in the middle of the filmstrip, you can see if the edit that you're working on, can be applied to multiple images moving forward, and speeding up the edit process.

     

     

    Hopefully that makes sense! 

     

    2
  • Mike Arwine

    The lack of CS is atrocious. Your storage conventions are anything but straightforward, and trying to reach out for some clarification is a lesson in futility. Why can’t I contact support without a log file? I have questions about your product and no log has been created. I spent a ridiculous amount of money for your product and I am currently getting the same quality and amount of CS as I would expect from Facebook…..that’s saying quite a lot. You like to say you care about helping your customers however the inability to actually get help from the company shows that to be false.

    0
  • Jack W
    Moderator

    Mike Arwine

    First of all, I'm sorry that you've had a bad experience – let's try and fix that.

    You only have to submit log files if you are reporting a bug, technical requests require an attachment due to the amount of non-descriptive technical requests we receive that do not include a screenshot or anything to accompany "x does not work properly"

    I would love to help you get the help you need, or indeed help you myself. So please let me know what's going on and how we can help; I can follow up directly with the customer and tech support teams if required.

    0
  • Ste Fano

    I'll share my experience: I downloaded the version 23 attracted by a bunch of new features. I used to use the version 21 without major issues; after installing the version 23 I realized I wasn't able to use any of the new features proposed. I spent sometimes with the help desk but finally I gave up because nothing worked properly. Back from holidays I tried to download the new version and finally those bugs were solved BUT now I'm not able to export images, so I'm currently spending time to solve that.

    So basically I'm not working on my pictures since when I installed the version 23. I lost months, money, trust and everything a client can lose.

    Well done Capture One

    0
  • Elena Martínez

    I see with concern that Lightroom is improving its features, and Capture One is falling behind. I'm paying twice as much as what Lightroom would cost me because, in theory, you have higher-quality photo processing. My subscription renews this October, and I'm considering switching to Lightroom unless you inform me about upcoming improvements in the near future.

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