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Unexpected Quit when selecting Adjust tab

Permanently deleted user
  • Edited

I recently split my catalog, see https://support.captureone.com/hc/en-us/community/posts/10684619836445-How-can-I-split-a-catalog- 

Since then I'm getting an unexpected quit when I move to the Adjust tab. Here's what happens, its reproducible for me, happens every time.

I'm in the Library Tab and have Catalog One open and want to use Catalog Two so I select Catalog Two from the Library drop-down menu. Catalog One closes and Catalog Two opens as expected. I'm still in the Library tab. As soon as I select the Adjust tab Capture One unexpectedly quits.

I have verified all my catalogs and they passed.

I am using 16.1.13.10 and macOS 13.3.1 (a). 

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  • FirstName LastName

    I recently split my catalog, see https://support.captureone.com/hc/en-us/community/posts/10684619836445-How-can-I-split-a-catalog- world of mario

    Since then I'm getting an unexpected quit when I move to the Adjust tab. Here's what happens, its reproducible for me, happens every time.

    I'm in the Library Tab and have Catalog One open and want to use Catalog Two so I select Catalog Two from the Library drop-down menu. Catalog One closes and Catalog Two opens as expected. I'm still in the Library tab. As soon as I select the Adjust tab Capture One unexpectedly quits.

    I have verified all my catalogs and they passed.

    I am using 16.1.13.10 and macOS 13.3.1 (a). 

    No one can't solve it?

    -2
  • OddS.
    • Edited

    > David Gordon and a nameless user: ...unexpected quit...

    For your information: I have referred to this thread as an example in an exchange with moderator  Jack Williams in a totally different topic https://support.captureone.com/hc/en-us/community/posts/11994445686429

    I challenged the moderator to make company staff first responders to "problem" posts. Your 2 months old problem was my quick example of how company Capture One should not handle problem posts. Still no response from the company, not even a "click here to file a formal request for support".

    Good luck to both of you.

     

     

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  • Permanently deleted user

    Your 2 months old problem was my quick example of how company Capture One should not handle problem posts. 

    Well its now an example of how to lose users.

    I've stopped using C1 and am now exclusively on Lightroom. I'd already come back to C1 after giving up. It's better to use, has better interface and nicer results. But its two much trouble. When it works it's good. Mostly it's a pain. This will be the last time I give up on C1. I'm not going to upgrade my 2023 licence. I'm not going to subscribe.

    Thanks all the same.

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  • OddS.

    > SFA: ...nameless-user was a spam post

    It was indeed. Kind of clever to place a foreign link at the end of that long captureone-link to make two appear as one. Let's hope forum users click the first capture one part or even better; use the original link. 

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  • Permanently deleted user

    @SFA

    Did you also create a Support Case with C1?

    No. My experience of official support (for anything deemed difficult) is they tell you to reinstall. My preference is always to try and fix my problems myself, RTFM, research forums like this. Last resort is official support.

    Perhaps it could just stand as an advisory comment for anyone else reading the thread.

    Perhaps C1 could automatically post to unanswered questions after a few days suggesting people go down the 'official' support route. Please don't ask me to make that suggestion in the official suggestions place - wherever that might be - as I will take offence.
     
    I'm over C1. Excellent app with many limitations. 
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