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Brush and eraser cursor displayed as a arrow

Marco Perdigones

My brush and eraser tool icon is just displayed as an arrow. Cant see the circle with edges. Is there anyone faces the same problem and have a solution?

 

best wishes M

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Comments

8 comments

Date Votes
  • Official comment
    Sergi Salillas
    Admin
    • Edited

    This issue has been reported as a bug and sent to our engineers for audit.
    If it's the resolution is that this is a bug and needs to be fixed, this issue will be published here Bug Tracker, so you can stay tuned on it further progress. 

    Thank you all for bringing this issue forward. 

  • Ian Wilson
    Moderator
    Top Commenter

    This does happen from time to time, although it's some time since I saw it happen to me. A few questions.

    • Have you tried turning hardware acceleration off?
    • Does the problem go away if you restart Capture One?
    • Are you as full updated as possible with Capture One?
    • What version of MacOS and of Capture One are you on?

    Ian

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  • Marco Perdigones

    Thank Ian for your fast reply. I tried all but nothing worked out. I have this problem since some versions already. Sometimes its working well and most times not. When im zooming in or out i can see the right brush cursor but after zooming it chages back to the arrow. 

     

    Capture One: 16.2.2.10

    MacOs Ventura: 13.4

    Apple M1 Max 16"

     

     

    1
  • Stephen Hopkirk

    I have this problem too, seemed to start with V23 for me, latest updates and MacOS fully updated too. A brush will switch to a pointer when in use making it very difficult to use. I have found if I move it back to the left hand tools and then back again the brush reappears but goes again within seconds. 

     

    I know there are other posts about this too and it has been reported to support by several people apparently. Have to say it made editing a wedding shoot a real Pain in the ass. 

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  • Marco Perdigones

    Super disappointing that no one of the capture one team seems to be interested responding to our problem. I have to fix several masks for my client before export and that is a big pain in the ass. I'm cloning the versions now and merge 2 pictures in photoshop and painting the mask there.

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  • Ian Wilson
    Moderator
    Top Commenter

    Have you reported the problem to them?

    https://support.captureone.com/hc/en-us/community/posts/9858733965981-How-to-report-a-bug 

    Ian

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  • Marco Perdigones

    Yes i did this morning. 

    1
  • Joan Ruppert

    This exact scenario happened for me today, and it's a serious issue for all my projects.

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