Joining the Capture One Community does not work with the Firefox browser
I needed Safari to join (a/o 7AUG2023). Firefox didn't work.
(I'm sure most Mac users know the revert to Safari if some web function
fails to work properly, but I thought I'd mention it here...)
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Official comment
Instead of the all and nothing, changing tracking content or strict mode to standard, please try disabling Enhanced Tracking Protection, as that stops the redirect to the sign-in page. This is a per-website setting and will not affect other websites or the rest of your browser. Please let me know if this helps.
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Same on WIndows, since quite a while Firefox doesn't work (no login possible).
There is a better sub forum for this post:
https://support.captureone.com/hc/en-us/community/topics/10088636757021-Community-feedback
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This has to be an ad blocker or a filter built into the browser. Could you let us know more details about the behavior you're experiencing both BeO and Thomas Lovell
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When I am here
https://support.captureone.com/hc/en-us/community/topics
and click on "Sign in", the page will be reloaded but that's all.
In Chrome, I get the login dialog.
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> Jack D Williams: ...has to be an ad blocker or a filter
I experience the same issue with Firefox. It does not help if I allow ads, tracking etc. I logged in and write this using "Vivaldi", a Non-Firefox browser. The browser has blocking for trackers and ads activated. Thus, the problem may be caused by something other than "ad blocker or filter".
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Hmmm. I don't know much about browsers... except they all have problems... (I'm being polite!)
When a pop-up is blocked, I normally get a message. No message.
But, when I changed preferences>settings>privacy & security from "strict" to "standard";
and in permissions, unchecked "block pop-up windows";
IT WORKED PROPERLY.
I will re-check "block pop-up windows", retest, and report back here with the results. At the moment,
I assume that this is not the problem.
p.s. I am not willing to run in "standard" mode in preferences>settings>privacy & security (which I
suspect IS the problem) and will, after testing, change that back to "strict".
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I have retested with "block pop-up windows" checked. I got in successfully!
I then changed "preferences>settings>privacy & security" back to "strict". The problem
resurfaced.
Then I changed "preferences>settings>privacy & security" back to "standard".
I got in successfully again.
So the problem appears to be running in "strict" mode, which I intend to do.
Btw, both "standard" and "strict" have the same description in "preferences>settings>privacy & security",
but "strict" must do more than "standard" and blocks something that Capture One relies on.
I am going to "play around" with Exceptions and see if I can get Capture One to work in "strict" mode.
If I'm successfull, I report back.
So it goes.
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Ok. Last post.
If I check "Custom", then uncheck "Tracking content" in "preferences>settings>privacy & security",
everything works properly.
Unfortunately, you can't specify a website as an exception - it's all or nothing. So, I just have to
remember to use Safari if I want to login to the Capture One website. Inconvenient, but I'll get
used to it.
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Thanks for the info Thomas Lovell – let's see if there's something we can do to ensure that you can use your chosen browser. Doesn't sound like the best user experience to me...
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Tagging Thomas Lovell and OddS. so they're aware of Isak's findings :)
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> Jack W: ...and OddS. so they're aware of Isak's findings
Isak's findings do not work for me, at least not for now, and I had already tried what he suggested. It may have to do with me running Firefox on Linux. It has worked fine for quite some time, but I think the Firefox team is yet again in a process of tightening security. I had the last update a few hours ago, and I believe it may still take some time to settle.
You already know that I do not depend on C1 for anything anymore, so I should be the absolute least of worries for you and the C1 team, but thanks anyway.
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OddS. Just wanted to keep those who commented in the loop.
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