Totally unimpressed with tech support
Purchased annual subscription a week ago. Software freezes when importing images. Mentioned in tech support request that I had disabled hardware acceleration in case that was the problem. Finally received response after a week (yesterday morning) telling me to disable hardware acceleration. I responded back that I had done that right at the beginning after the software crashed a couple of times. Have not heard back. Wonder if it will be another week before I hear back again. Other request labeled as "Solved" without any response. Moving on but must say this is the worst tech support I have ever experienced. Capture One should take some lessons from Adobe, Topaz Labs or Skylum on acceptable customer service.
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Hi Bill, thanks for this post. One of your requests has been closed as it has been merged with the one that is still open. Additionally, I have noticed that you have received further troubleshooting advice not only about Hardware Acceleration.
Apologies for the waiting time. Although we are not as large as the companies you mentioned, we are constantly striving to improve our services every day.
Thank you for reaching out to us, and we assure you that we will make an effort to handle your case with greater diligence.
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