Bill Johnston
- Total activity 11
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Activity overview
Latest activity by Bill Johnston-
Bill Johnston created a post,
Totally unimpressed with tech support
Purchased annual subscription a week ago. Software freezes when importing images. Mentioned in tech support request that I had disabled hardware acceleration in case that was the problem. Finally r...
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Bill Johnston commented,
BeO ~ From my ImgCore.log file. Not sure what it means. 2023-08-19 12:18:20.023> CPU: Genuine Intel [Intel(R) Xeon(R) E-2176M CPU @ 2.70GHz]2023-08-19 12:18:20.023> CPU features: MMX, SSE, SSE2, SS...
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Bill Johnston commented,
Followed instructions for "Rebuilding kernels" and still froze when attempting to import images. Hardware acceleration is set to never. Checked Capture One system requirements which I seem to fulfi...
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Bill Johnston commented,
Looked at the Log files but unsure how to open them. They have names like hangdump.dmp, crashdump.dmpĀ and lastcrash.xmp. I just get a long list of letters and numbers. Capture One seemed to take f...
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Bill Johnston commented,
I tried as suggested creating a session and located a folder with a few images with the library tool (opened system folders and clicked on the image folder). Capture One froze right off. Thank you ...
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Bill Johnston commented,
I uninstalled version 23 and installed version 22 hoping this would not continue happening. Tried to import Capture One sample images but states "About to import five images" with orange bar runnin...
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Bill Johnston commented,
After I installed version 12 on my computer, I never ended up using it at all. Never created a session or catalog. Never imported any images. Just continued with Lightroom and Photoshop. I uninstal...
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Bill Johnston commented,
Software freezes just as I click to import the images. I had Capture One version 12 on the computer before which I uninstalled.
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Bill Johnston created a post,
Freezes anytime I attempt to import images.
Just purchased a subscription yesterday. Capture One freezes every time I attempt to add either Fuji or Canon RAW files. Need to force close with Task Manager in Windows 10. Uninstalled and reinsta...