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Ricoh GR IIIx images lose options of the “Curve” menu

Implemented
Victor

Ricoh GR IIIx images lose options of the “Curve” menu, so it appears blank. 

 

#194685

3

Comments

22 comments

Date Votes
  • Official comment
    Victor

    Hey mountainview! Sorry, Couldn't find your email in our backlog. Could you share a ticket ID maybe? We'll start looking into that right away. 

  • Gabriel Braun

    In version 16.2.6.7, the issue still persists.

    0
  • Brian Jordan

    Gabriel Braun. Please open a support case for this if you haven't already.

    https://support.captureone.com/hc/en-us/requests/new

    0
  • mountainview
    • Edited

    I can confirm that the same happens with my Ricoh GR IIIX files. In addition the colors are shifted way beyond usable. I already opened a support ticket, but did not hear back yet. As some older GR IIIx photos in a library did correctly apply the profile, my guess is that it maybe has something to do with macOS Sonoma? I really hope that C1 addresses this issue with a bug fix. I fear though, that this will not happen as the new "Loyalty" program is now in place. 

    0
  • mountainview

    Well, 5 days and no feedback from tech support. Including the first post, about 4 months. Unfortunately this issue seems to enjoy a very low priority in engineering. 

    0
  • Walter Rowe
    Moderator
    Top Commenter

    mountainview have you opened a support case? provided them with sample image files where this happens? that's the best avenue to get it address like the OP did.

    0
  • mountainview

    Yes, I did five days ago. Screenshot, sample DNG and C1 Logfile package. Support did not come back to me yet.

    0
  • mountainview
    • Edited

    It has been two weeks now since I successfully filed the report and have not heard anything back. 

    0
  • Brian Jordan

    Have you check the case status in your user portal?  Perhaps it's been updated and the email got directed to a spam folder?

    0
  • mountainview
    • Edited

    Yes, I did. Ticket is still open. I also asked if there are any updates regarding this issue three days ago. Right now I cannot use C1 with my Ricoh GR IIIx DNG anymore. 

    0
  • mountainview

    Another week goes by without any feedback. Very disappointing. I guess this was it, then. The new loyalty program disincentives upgrading. You will not get any updates once you buy. After the above experience, this is obviously a deterrent for me. I can only speak for myself, but this was the straw that broke the camel's back. In the last two years or so, C1 has taken a direction that I cannot support anymore. After many years of upgrading C1, I unfortunately have to accept the consequences and switch to another software vendor.

    0
  • mountainview

    Hello Victor. Thank you, ID is 219300.

    0
  • Victor

    mountainview On it, thanks! Check your email. :) 

    0
  • rpope

    Hello,

    I’m in the same situation.

    When I import DNG files from the Ricoh GR IIIx the camera model is “Ricoh GR IIIx ProStandard”, the curve drop-down is empty, while the colors are completely shifted and wrong.

    I am on version 16.2.6.7

    Could you please advise on a solution?

    Thanks!

    1
  • Brendan

    I have the same issue with my GRiiiX files (C1 16.2.6.7). Colors are completely off, pictures are darkened and muddy. My camera was supposed to be supported with this version, but the files are completely unusable. They look great in other programs but can't be used in C1. Please advise the fix for this.

    0
  • Brendan

    rpope / mountainview did either of you manage to find a solution for this?

    0
  • mountainview

    I contacted CaptureOne directly and they were able to help me.

    0
  • Brendan

    Thanks you. Was just wondering if there was a repeatable solution you could mention here for all future users that have the same issue. I will contact them as well.

    1
  • rpope

    Hi everyone,

    I didn't find a solution for 16.2.xxx (for which I have a license), although the issue seems to have been resolved in 16.4.xxx. I haven't taken a subscription for 16.4, I'm not extremely happy how issues such as this are handled...

    mountainview Would you please share the solution you found? It may be helpful.

    Cheers!

    0
  • mountainview

    rpope Did you open a ticket? As it seems, negotiating an upgrade deal (16.4) with customer support is the only option to get this camera working in C1.

    0
  • Brendan
    • Edited

    I also recommend opening a ticket. They were able to resolve the issue for me quickly (but as mountainview mentioned, it requires them offering an upgrade).

    However, I can confirm that the GRiiiX files work well with 16.3.x, which is what I was offered. Resolved this problem in < 24 hours, and only had to exchange ~2 emails. Worth the effort, and I'm very happy with customer service in my case.

    0
  • rpope

    Hi @mountainview hi Brendan

    Thanks for your feedback. I'll try opening a ticket in this case, hopefully they will be responsive.

    Cheers,
    Radu

    0

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